See all properties
Save

Sofitel Harbin

4.5 star property
Luxury hotel connected to the convention centre in Harbin with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sofitel Harbin

Daily buffet breakfast (CNY 168 per person)
Exterior
Executive lounge
Minibar, in-room safe, desk, laptop workspace
2 restaurants, breakfast served

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
No.68 Ganshui Road, Xiangfang District, Harbin, Heilongjiang, 150000
  • Wanda Plaza
    4 min walk
  • Long Ta
    17 min walk
  • Harbin Institute of Technology
    3 min drive
  • Harbin (HRB-Taiping Intl.)
    48 min drive

Room options

View all photos for Luxury Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 2 Single Beds, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury room, 2 single beds, High floor, city view

Minibar, in-room safe, desk, laptop workspace

Luxury room, 2 single beds, High floor, city view

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room, 2 Single Beds, City View

Minibar, in-room safe, desk, laptop workspace

Luxury Twin Room, 2 Single Beds, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Business Lounge Access, Golf View (Prestige)

Club Suite, 1 King Bed, Business Lounge Access, Golf View (Prestige)

Club Suite, 1 King Bed, Business Lounge Access, Golf View (Prestige)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury room, 1 king size bed, city view

Minibar, in-room safe, desk, laptop workspace

Luxury room, 1 king size bed, city view

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby
Fairfield by Marriott Harbin Downtown
Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (28)
The price is AU$109
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Fairfield by Marriott Harbin Downtown

About the area

Harbin

You'll be connected to the convention centre at Sofitel Harbin, and within a 20-minute stroll of Wanda Plaza and Long Ta. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and body scrubs. The restaurant, Elements Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to bike hire. 11367 square feet (1056 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Nangang Qu hotel include Beidahuang Museum and Guogeli Shopping Area.

What's nearby

  • Wanda Plaza - 4 min walk
  • Harbin Institute of Technology - 3 min drive
  • Heilongjiang Provincial Museum - 4 min drive
  • Zhongyang Street - 6 min drive
  • Saint Sophia Church - 6 min drive

Getting around

  • Harbin Railway Station - 9 min drive
  • Harbin (HRB-Taiping Intl.) - 48 min drive

Restaurants

  • ‪莲花渔村 - ‬16 min walk
  • ‪如一坊豆捞 - ‬15 min walk
  • ‪滨琪琪酒吧 - ‬3 min walk
  • ‪中国平安人寿保险股份有限公司 - ‬14 min walk
  • ‪中海直航空票务中心 - ‬14 min walk

About this property

Sofitel Harbin

Luxury hotel connected to the convention centre in Harbin with 2 restaurants
Sofitel Harbin offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 11367 square feet (1056 square metres) and includes a conference centre. A fitness centre, spa services, and multilingual staff are also featured at the luxury Sofitel Harbin. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4.5-star Harbin hotel is smoke free.

  • 320 guestrooms or units
  • 22 levels
  • 2 dining venues
  • Conference rooms
  • 11367 sq ft of conference space
  • 1056 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Sofitel Harbin offers 320 accommodations with minibars and a safe. This accommodation offers separate sitting areas. 37-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include facials, body scrubs and body treatments.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant
  • II Restaurant

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (11,367 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 22 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 168 per person
  • Airport shuttle fee: CNY 450 per vehicle (one way)
  • Rollaway bed fee: CNY 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Sofitel Wanda Harbin
Sofitel Wanda Harbin
Accor Wanda Harbin
Harbin Sofitel
Sofitel Harbin
Sofitel Wanda Harbin Hotel Harbin
Sofitel Wanda Harbin Hotel
Sofitel Harbin Hotel
Sofitel Harbin Hotel
Sofitel Harbin Harbin
Sofitel Harbin Hotel Harbin

Frequently asked questions

What is the cancellation policy at Sofitel Harbin?

Sofitel Harbin offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Harbin?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Sofitel Harbin on 24 Nov 2024 start from AU$141.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Sofitel Harbin?

Yep, there is an onsite spa at Sofitel Harbin. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Sofitel Harbin have a pool?

Sofitel Harbin has an indoor pool.

What luxury perks are available at Sofitel Harbin?

Sofitel Harbin features a full-service spa, an indoor pool and 2 restaurants.

Is Sofitel Harbin family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Harbin is a hit with families.

Does Sofitel Harbin serve breakfast?

You bet, buffet breakfast is served daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Sofitel Harbin?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Harbin?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Harbin?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Harbin?

Furry friends are welcome at Sofitel Harbin, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Sofitel Harbin Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 33 out of 106 reviews" "
Rating 8 - Good. 53 out of 106 reviews" "
Rating 6 - Okay. 12 out of 106 reviews" "
Rating 4 - Poor. 7 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Priti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Gan Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Gan Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.
Stayed 11 nights in Sep 2019

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming place to stay
The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.
Stayed 2 nights in Feb 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Harbin hotel!
Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!
Stayed 1 night in Feb 2019

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.
Stayed 4 nights in Jan 2019

6/10 Okay

David

Disliked: Property conditions & facilities
Only booked because of the Name
For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization
Stayed 3 nights in Dec 2018

10/10 Excellent

MOHAMMED RAUFF

Liked: Cleanliness, staff & service, room comfort
Best hotel chain in china
wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.
Stayed 8 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Big hotel bit worn but in an interesting localarea
Great staff, though breakfast waiters etc very mechanical.
Stayed 3 nights in Jul 2018

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Cheating - paid best view but got worst view room
Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air conditioning at all when room was hot!
I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxurious hotel next to shooping mall
As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.
Stayed 2 nights in Jan 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance. Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.
Stayed 1 night in Dec 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel which I have remained loyal to...
...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.
Stayed 5 nights in Jan 2018

8/10 Good

HyeonJoo

Liked: Property conditions & facilities, room comfort
Good location, service can be improved
Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from city area
Not very near to tourist attraction places but overall environment is peaceful and nice
Stayed 3 nights in Dec 2017

8/10 Good

Karen

Liked: Staff & service
Disliked: Room comfort
Accessible location but terrible traffic all around which makes going to the tourist spots like Sun Island and Central Street a harried experience. The hotel facilities and amenities are as expected of a 5-star hotel. However, housekeeping did not replenish the complementary items at the mini bar regularly, and left used glasses unwashed. Also, our room was very cold even though the heater was set at maximum; we were given a radiator which made the temperature around the room uneven.
Stayed 2 nights in Dec 2017

8/10 Good

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Jiovani

Liked: Staff & service, property conditions & facilities, room comfort
Nice, but some a bit too pricey.
Nice room and gym. Good service. Wifi was TERRIBLE. But it was relaxing. I'm not sure if the price for two nights that I paid was worth it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer care
Staff were very helpful, nice comfortable room, good spa service.