2/10 Terrible
Jennifer
Travelled with family
13 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend not even looking into this hotel. From the moment we checked in there were non-stop problems. We initially reserved a room months before our stay, when we checked in, we were given the wrong room. The lady at the front desk was trying her best to be accommodating and was able to find us an upgraded room for part of our stay. With traveling and the back and forth with the room, we dropped our bags and went to dinner. When we got back from dinner, we were able to do a once over of the room. At that point bed bugs were discovered in the master bedroom amongst other bugs through out the suite. We went back to the main office and to say the least, that is where the fun began. Despite it being a family vacation, we ended up staying in a different, much cleaner hotel down the street. The other rooms in our party seemed to be ok. For the next 3-4 days, we got the run around from various workers about getting a refund as we did not stay on premise for more than 30 minutes. Not to make this a drawn out review, but at the end of running around for over a week, being called a liar by several staff members despite have geo tagged and time stamped proof, trying to get a refund, i was told absolutely no refund would be granted. I tried reaching out to Expedia who sided with the property, i would recommend staying away from them as well. My only recourse was to file a dispute with my credit card company. The only thing this property has going for it is the location.
Jennifer
Stayed 3 nights in Oct 2024
