2/10 Terrible
Julie
Travelled with family
26 Mar 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
I was not told that the inn was closed on Mondays rushed check in on arrival the room was freezing cold and grubby. Tired old place that looked unloved and felt damp and cold. Not welcoming at all with 3 children. The owner thought that 5 adults had booked but I did stipulate when booking who was staying. Was told to look through the book and if I needed anyone to call. Bedding clean but felt damp. Towels were damp on the bed. Breakfast the next day was okay. Overall ruined our longleat experience as felt I had taken them to a tired old dump. Also beware folks when booking it says service taxes and charges are included in the price yet I was charged extra for them which is misleading to say the least. Therefore value for money is not good. I have attached a few photos of the mildew on doors and stains on walls. Bathroom extremely tired and smelly and no complimentary toiletries. I think their 4star rating was for the pub or food or from a very long time ago. If I had not paid up front would not have paid the £190 for the one night stay. Couldn’t apologise enough to my daughter and grandchildren. Carpets were dirty and poor Arthur the 2 year old was on the floor. Oh there was a pubic hair stuck to the bidet and the rim had sticky urine residue all over it. Never had a shower as rusty grubby black mold. Bought bubble bath to bath the kids and mask the tired old tub. Hotels .com need to issue a refund as it was awful. Owner was not approachable no one around at checkout
![Dirty mold on door](https://a.travel-assets.com/ugc/hotel-reviews/74F096494906436EFDFBB78177F5BDB932E8F34F1711526866317.jpg?resize=360:*)
![Mold in room](https://a.travel-assets.com/ugc/hotel-reviews/77ABEF0C2C12B1741B5361C00CD0296400C5BAEA1711526865126.jpg?resize=360:*)
![Tea stains up the wall dirty skirting board](https://a.travel-assets.com/ugc/hotel-reviews/CDFB75D32C322AB5A7DB0EF20E6130CA7F9B94EC1711526861528.jpg?resize=360:*)
![Mildred on door to bathroom](https://a.travel-assets.com/ugc/hotel-reviews/E640F28B7D9C01D3A012D9C8B553977EE675290A1711526866282.jpg?resize=360:*)
Julie
Stayed 1 night in Mar 2024