DOBEDAN EXCLUSIVE HOTEL & SPA

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DOBEDAN EXCLUSIVE HOTEL & SPA

Front of property - evening/night
7 bars/lounges, poolside bar, beach bar
Private beach, beach cabanas, sun-loungers, beach umbrellas
7 bars/lounges, poolside bar, beach bar
Deluxe Double Room, 1 Bedroom, Non Smoking, Partial Sea View | Living room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • On private beach
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Bogazken Mh Serik, Serik, Antalya, 07500
  • Belek Beach Park
    9 min drive
  • Troy Aqua and Dolphinarium
    10 min drive
  • Italian A La Carte Restaurant
    2 min walk
  • Antalya (AYT-Antalya Intl.)
    48 min drive

Room options

Royal Suite, 2 Bedrooms, Non Smoking, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 9 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Family Room With 2 Bedrooms

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Standard Room

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Madonna Suite

Highlights

Balcony
Air conditioning
Heating
Free minibar items
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
  • Sleeps 2
  • 1 King Bed

Deluxe Room

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Standard Room, Partial Sea View

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

Presidential Suite

Highlights

Balcony
Air conditioning
Heating
Free minibar items
Plasma TV
2 bedrooms
Premium bedding
Deep-soaking bath
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Sultan Suite

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Quadruple Room

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed OR 1 Double Bed

Family Room With 2 Bedrooms

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

Deluxe Double Room, 1 Bedroom, Non Smoking, Partial Sea View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
  • 6 sq m
  • Sleeps 3
  • 1 Double Bed

Deluxe Quadruple Room

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

About the area

Serik

A luxury stay in Serik awaits you at DOBEDAN EXCLUSIVE HOTEL & SPA. You'll be 6.3 km (3.9 mi) from Gloria Golf Club and 7.2 km (4.5 mi) from Belek Beach Park. Highlights at this beachfront hotel include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and mani/pedis. The restaurant, PANAROMA, serves international cuisine and is open for breakfast, brunch, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site indoor swimming pool and nightclub. 5920 square feet (550 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Bogazkent hotel include Asklepion Spa & Thalasso and Belek Mosque.

What's nearby

  • Belek Beach Park - 9 min drive
  • Gloria Golf Club - 12 min drive
  • Montgomerie Golf Course - 15 min drive
  • The Land of Legends - 17 min drive
  • Lykia Links Antalya - 28 min drive

Getting around

  • Antalya (AYT-Antalya Intl.) - 49 min drive

Restaurants

  • ‪Deniz Cafe Dondurma - ‬4 min walk
  • ‪Alva Donna Lobby Bar - ‬1 min walk
  • ‪Uncle's Cafe&Bar - ‬5 min walk
  • ‪Bella Bar - ‬3 min walk
  • ‪Can Cafe Restaurant - ‬6 min walk

About this property

DOBEDAN EXCLUSIVE HOTEL & SPA

Luxury hotel on the beach, with 5 outdoor pools
Some rates at DOBEDAN EXCLUSIVE HOTEL & SPA are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the hotel's beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At DOBEDAN EXCLUSIVE HOTEL & SPA, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Serik hotel.

  • 724 guestrooms or units
  • 4 levels
  • 2 buildings
  • 8 dining venues
  • 7 bars or lounges
  • Conference rooms
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Built in 2003
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
DOBEDAN EXCLUSIVE HOTEL & SPA offers 724 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature premium bedding. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

This Serik hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily.

Languages

Dutch, English, French, German, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 7 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BALIK
  • DELUXE
  • FRANSIZ
  • İTALYAN
  • PANAROMA

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,920 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at DOBEDAN EXCLUSIVE HOTEL & SPA

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Day (1 January) Gala Dinner per adult: EUR 60
  • New Year's Day (1 January) Gala Dinner per child: EUR 30 (from 2 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 160 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Alva Donna
Alva Donna Exclusive
Alva Donna Exclusive Bogazkent
Alva Donna Exclusive Hotel
Alva Donna Exclusive All Inclusive Belek
Alva Donna Hotel
Hotel Alva Donna
Hotel Alva Donna Exclusive
Alva Donna Exclusive Hotel & Spa Turkey/Bogazkent
Alva Donna Exclusive All Inclusive
Alva Donna Exclusive Hotel Belek
Alva Donna Exclusive Belek
Alva Donna Exclusive Hotel All Inclusive Belek
Alva Donna Exclusive Hotel All Inclusive
Alva Donna Exclusive Hotel Spa – All Inclusive
Alva Donna Exclusive Inclusiv

Frequently asked questions

What is the cancellation policy at DOBEDAN EXCLUSIVE HOTEL & SPA?

DOBEDAN EXCLUSIVE HOTEL & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at DOBEDAN EXCLUSIVE HOTEL & SPA?

Yep, DOBEDAN EXCLUSIVE HOTEL & SPA has a free self car park. Onsite parking is limited.

Are there any beaches close to DOBEDAN EXCLUSIVE HOTEL & SPA?

The closest beach to DOBEDAN EXCLUSIVE HOTEL & SPA is Side West Beach (13.7 km).

Is there a spa on site at DOBEDAN EXCLUSIVE HOTEL & SPA?

Yep, there is an onsite spa at DOBEDAN EXCLUSIVE HOTEL & SPA. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does DOBEDAN EXCLUSIVE HOTEL & SPA have a pool?

Take your pick from 5 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does DOBEDAN EXCLUSIVE HOTEL & SPA have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at DOBEDAN EXCLUSIVE HOTEL & SPA?

DOBEDAN EXCLUSIVE HOTEL & SPA features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes DOBEDAN EXCLUSIVE HOTEL & SPA a romantic place to stay?

A private beach and beach cabanas, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at DOBEDAN EXCLUSIVE HOTEL & SPA.

Is DOBEDAN EXCLUSIVE HOTEL & SPA family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that DOBEDAN EXCLUSIVE HOTEL & SPA is a hit with families.

Are there hot tubs in the rooms at DOBEDAN EXCLUSIVE HOTEL & SPA?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at DOBEDAN EXCLUSIVE HOTEL & SPA?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at DOBEDAN EXCLUSIVE HOTEL & SPA?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DOBEDAN EXCLUSIVE HOTEL & SPA?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at DOBEDAN EXCLUSIVE HOTEL & SPA?

No, pets and service animals are not allowed.

DOBEDAN EXCLUSIVE HOTEL & SPA Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 101 reviews" "
Rating 8 - Good. 24 out of 101 reviews" "
Rating 6 - Okay. 9 out of 101 reviews" "
Rating 4 - Poor. 3 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

8/10 Good

Satish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival - Hotel sent a cab which was very small, so when they say sedan it is a small sedan. If you have more luggage opt for the big car. The driver was polite and helpful. Check-in- Very quick and easy. Nothing Special. Most of the Hotel staff knows Russian but very few speak English. The Bell boy was helpful to move luggage to room, but to reach the deluxe bldg was a bit complicated. There was no direct access from the reception. You had to take 2 different elevators to get there. One major flaw was that they had only one elevator and that too was sometimes stuck. Also Deluxe rooms are far away from the beach, so keep that in mind. That is good if you need quite, but requires going through several elevators to go to the beach. Drinks- Good and unlimited. Cocktails were average. Food - Very much catered towards Russians. Not very regional cuisine. I in fact enjoyed local food outside than the resort food. There was a lot of food choice, just not to my liking. Also different types of restaurants are there but not included in the all inclusive. Pools - Very good pools. Water was sometimes cold, even indoor pools. The most bad part was the floors in and around the pool were very slippery. Found that very unsafe for small kids. Other than that my daughter enjoyed it a lot. Kid activities - They were good. My daughter enjoyed the dance activity in the evening. Beach - ok. Nothing compared to Mexico. They are not sandy beaches. Also finding spaces under umbrellas was difficult.
Stayed 8 nights in Oct 2023

6/10 Okay

Nadia

Stayed 7 nights in Oct 2023

10/10 Excellent

Simon

Stayed 9 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely hotel, good facilities, but VIP service not given- room service breakfast we booked and it turned up an hour late after chasing. The free A La Carte meal wasn’t offered, although they deducted the cost once we complained. Some exceptional staff like the pier bar, and the piano bar. Second time we have stayed here, probably wouldn’t stay again.
Stayed 14 nights in Jul 2021

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with heated pools
Very nice hotel, especially the fact that ALL outdoor pools are pleasantly heated in November made our stay wonderful. One downside was that the aircon didn't work during the day when the room was heating up due to the full day sun exposure of our room window... Hotel is catering mostly to Russian guests, whose behaviors might not be for everyone...
Stayed 4 nights in Nov 2020

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and everything was well organized
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were friendly, there was lots to do and you dont even need to leave the resort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Maya, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our first trip to Antalya ,booked this hotel based on previous reviews ,arrived to the hotel very late at night ,the staff were very helpful ,reception staff mainly speak Turkish and Russian ,you can only find one who speak English ,usually very nice and helpfull , we booked 2 rooms ,gave the children standard room and us family room temporarily for one night ,I was annoyed as we weee suppose to have normal stanadard room ,then we had to move in the morning to our room which was next to our boys room ,from then onward everything was perfect ,facilities ,food is amazing !!! We were speechless with the food ,tennis and basket ball and swimming pools we the only facilities we used ,they were available all the time ,shows and disco every night with different theme each night ,it was a great holiday my boys enjoyed so much ; they loved Antalya and Alva Donna they want to come back ,excellent experience made it worthwhile and thinking of booking same hotel next year .
Stayed 6 nights in Jun 2018

8/10 Good

Hesam, London, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the beach
Friendly and helpful staff. Excellent food. A lot to do while at this hotel.
Stayed 8 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and great hotel vary comfortabl and every things available there.the restaurant also very arrenged and delicious
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In paradise anything are accessible anytime
Free Foods, drinks, fruits, anywhere anytime at this hotel beautifull luxury family hotel, specially garden of this hotel perfect design for walking after sweeming, beech opposite hotel many restaurants in this hotel all your needs are there for you, Every night big show

10/10 Excellent

Thomas, Kadriye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in Boğazkent
I booked the hotel for a mini break. I have a villa in a surrounding town and thought I'd take my family for treat for a few days. The hotel was fabulous. Beautifully decorated and very good taste. Loved it! Food was great and staff where so friendly and helpful. Would defiantly go back again and would recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The deco is great, and the ficilites r vey good. However the food is not thst good.

10/10 Excellent

Marianne/Omar, UK/Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We spent 3 weeks at this hotel in April. What an amazing, beautiful and stunning hotel. Most of the staff were very helpful and friendly, there were a few that were quite miserable and not very helpful. We had a Junior Suite which was very nice and kept very clean. The Animation Team were all great and very professional, especially Ali 4 who befriended us and made our holiday very special. We enjoyed his company very much, he is such a lovely guy. The only criticism I have is that for two of the weeks we were at the hotel they had two big conferences, this made the restaurant far too busy and I didn't expect to have to queue and get pushed around for my food and then no tables were available and had to wait for a free table. I didn't expect this of a 5 Star Hotel.

10/10 Excellent

Ala, Baghdad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Lovely child friendly hotel
This hotel is really nice. We got an upgrade upon check in to the new relax side. The hotel itself is absolutely amazing. Marble floors and decor looks really nice. Staff are really hit and miss. You get the nice ones and you get the ones that have a 'can't be asked' attitude! Overall nice hotel, nice staff and nice rooms. Would definitely cone back here.

8/10 Good

Naem Family , London

Liked: Cleanliness, property conditions & facilities
Good hotel, but reduced facilities at season end
Great start to the holiday after a room mishap was dealt with efficiently. Excellent facilities and lively atmosphere. Kids really enjoyed the kids club and the staff were excellent. However we didn't get a welcome info pack, customer relations were not very informative. Mostly geared up for the large groups of Russian and German guests who had holiday reps in resort. We had to find all information on activities and excursions by ourselves. The pools were cold and resort started closing down before the end of the season. Air conditioning was switched off even though temp 24 degrees and our complaints were disregarded. Overall great value for a quality all Inc resort and would recommend it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, nice friendly staff. We enjoyed our holiday and despite the rainy weather felt that the staff really did their best. It was perfect for relaxing. Great job Alva Donna!

8/10 Good

gail, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Beautiful very clean. Plenty restaurants to eat in. Lots going on through the day. Evening entertainment was good. Fantastic arena. Pools and flumes ideal. Lacking in lifeguards. 1 at the flumes but it was a bit of a free for all. Pier and beach lovely. would definitely return for another holiday.