2/10 Terrible
Syed
Travelled with family
5 Jan 2024
Liked: Amenities
I had booked the presidential suite which indicated that it could accommodate 6 people whereas we were 5. The desk manager told me that the presidential suite was meant for 4 adults and 2 children and therefore I was responsible for paying for 1 more adult. I ended up paying an extra Euros 320 for 1 more adult for 4 nights.
On the last night of our stay my daughter (who weighs 70kg) sat on a chair in our bedroom and one of its legs gave way and she fell down. Luckily she didn't hurt herself and since we were getting late for a wedding I did not call the front desk to report this and went to attend the wedding. The next morning at check out I reported the chair incident to front desk who upon instruction from his desk manager insisted on charging us TL 500 for the damage. To avoid missing our flight from the airport, I paid that sum and left in a rental car that had been arranged by the hotel. As we were on our way to Antalya airport, the driver of the cab received a call from the hotel asking him to bring us back to the hotel because there was a major problem. When we arrived back we were told that they had mistakenly charged us only TL 500 thinking it was a plastic chair that broke, but when they found out that it was a wooden chair, the charge was going to be TL 2000 and that is why they had called us back to the hotel. This has been the most horrible experience of my stay in any hotel where we were hijacked from our ride to the airport and were forced to pay the “ransom”.
Syed
Stayed 4 nights in Dec 2023