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Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

4.0 star property
Eco-certified hotel with full-service spa and health club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Point of interest
Point of interest
Sundeck
Free minibar, in-room safe, desk, soundproofing

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Gym
  • Parking included
The price is AU$190
includes taxes & fees
12 Dec - 13 Dec

Explore the area

Map
111 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • National Thermal Baths
    8 min walk
  • Château de la Roche du Roi
    16 min walk
  • Aix-les-Bains Golf Club
    20 min walk
  • Chambery (CMF-Chambery - Savoie)
    15 min drive

Room options

View all photos for Classic Room, 1 Double Bed, Terrace

Free minibar, in-room safe, desk, soundproofing

Classic Room, 1 Double Bed, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
TV
Eco-friendly toiletries
  • 25 sq m
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed, Terrace

Free minibar, in-room safe, desk, soundproofing

Privilege, Room, 1 Double Bed, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
TV
Premium bedding
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Golden Tulip Aix les Bains

Pool
Spa
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (433)
The price is AU$298
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Golden Tulip Aix les Bains

About the area

Aix-les-Bains

At Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz you'll be within a 30-minute stroll of Aix-les-Bains Golf Club and Thermes Chevalley. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at SpaNuxe Domaine de Marlioz can include hot stone massages, Swedish massages and body wraps along with reflexology and mani/pedis. The restaurant, Restaurant Biõz, serves French cuisine and is open for breakfast and dinner. Bar Flõ is the hotel's own bar. Enjoy the indoor swimming pool, gym, Hot tub and steam room. 7833 square feet (728 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4-property class Aix-les-Bains hotel include Plage du Bourget-du-Lac and Le Revard.

What's nearby

  • National Thermal Baths - 8 min walk - 0.7 km
  • Château de la Roche du Roi - 16 min walk - 1.3 km
  • Congress Centre - 3 min drive - 1.8 km
  • Grand Cercle Casino - 3 min drive - 2.0 km
  • Thermes Chevalley - 5 min drive - 2.6 km

Getting around

  • Aix-les-Bains - Le Revard Station - 3 min drive
  • Geneva International Airport (GVA) - 53 min drive

Restaurants

  • ‪Le Parc de Verdure - ‬3 min drive
  • ‪Centre des Congrès - ‬3 min drive
  • ‪La Rotonde - ‬3 min drive
  • ‪L'Escale Bretonne - ‬6 min drive
  • ‪L'Estrade Bar Restaurant - ‬3 min drive

About this property

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz

Eco-certified hotel with full-service spa and health club
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 7833 square feet (728 square metres) and includes conference space. A health club, a hot tub, and a steam room are also featured at the eco-certified Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz. Self parking is free.

This 4-star Aix-les-Bains hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Conference rooms
  • 7833 sq ft of conference space
  • 728 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz offers 60 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SpaNuxe Domaine de Marlioz. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18.90 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar Flõ
  • Restaurant Biõz

Family friendly

  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7,833 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 1 2025 to June 30 2025 (dates subject to change):
  • Fitness facilities
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 10.00 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.90 per person
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Aix Bains Domaine Marlioz
Mercure Aix Bains Domaine Marlioz Aix-les-Bains
Mercure Aix Bains Domaine Marlioz Hotel
Mercure Aix Bains Domaine Marlioz Hotel Aix-les-Bains
Mercure Aix Bains Domaine Marlioz Hotel Aix-les-Bains
Mercure Aix Bains Domaine Marlioz Hotel Aix-les-Bains
Hotel Mercure Aix Les Bains Domaine de Marlioz Hotel
Mercure Aix Bains Domaine Marlioz Aix-les-Bains
Mercure Aix Bains Domaine Marlioz
Mercure Aix Les Bains Domaine de Marlioz Hotel Aix-les-Bains
Mercure Aix Les Bains Domaine de Marlioz
Mercure Hotel Aix-les-Bains Domaine Marlioz
Hotel Mercure Aix Les Bains Domaine de Marlioz Hotel
Mercure Aix Bains Domaine Marlioz Hotel
Mercure Aix Les Bains Domaine de Marlioz Hotel Aix-les-Bains
Mercure Aix Bains Domaine Marlioz Aix-les-Bains
Mercure Aix Bains Domaine Marlioz
Mercure Aix Les Bains Domaine de Marlioz
Mercure Hotel Domaine Marlioz
Mercure Aix-les-Bains Domaine Marlioz
Mercure Domaine Marlioz
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz Hotel
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz Aix-les-Bains
Hotel Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz
Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz Aix-les-Bains
Mercure Aix Les Bains Domaine de Marlioz Hotel
Mercure Aix Les Bains Domaine de Marlioz

Frequently asked questions

What is the cancellation policy at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz on 12 Dec 2024 start from AU$185.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Yep, Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz has a free self car park.

Are there any beaches close to Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

The closest beach to Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz is Plage du Rowing (2.1 km).

Is there a spa on site at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Yep, SpaNuxe Domaine de Marlioz is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages. The Spa/Beauty services will be unavailable from March 1 2025 to June 30 2025 (dates subject to change).

Does Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz have a pool?

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to September. The swimming pool will be unavailable from March 1 2025 to June 30 2025 (dates subject to change).

What luxury perks are available at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz features a full-service spa, a health club and an outdoor pool.

What makes Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz a romantic place to stay?

1 hot tub and al fresco dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz.

Does Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz serve breakfast?

Yep, buffet brekkie is on offer on weekdays from 6:30 AM to 10:00 AM and on weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

No, Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

Check-in begins at 2:00 PM. Check-out time is noon.

Is there a golf course on site at Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz?

There is a golf course next to Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz.

Mercure Hotel & Spa Aix-les-Bains Domaine Marlioz Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 202 reviews" "
Rating 8 - Good. 78 out of 202 reviews" "
Rating 6 - Okay. 34 out of 202 reviews" "
Rating 4 - Poor. 13 out of 202 reviews" "
Rating 2 - Terrible. 7 out of 202 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raghu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
All in all, a lovely stay. Breakfast was fantastic. The space overall is a bit dated and worn, but it didn’t affect our comfort too much. Carpet should probably be changed sooner than later.
Stayed 2 nights in Nov 2019

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for exploring Aix-les-Bains
Easy to find accomodation on the outskirts of Aix-les-Bains.Great sized room with balcony. Extra seating in the room added to the comfort. The staff were very friendly and efficient in dealing with all of our queries. A lovely spa area with outside sun loungers. The quality of food in the restaurant was good. Ideal for a short or longer stay.
Stayed 4 nights in Aug 2019

8/10 Good

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we wake up at 04:30 am because of pipe leakage in the bathroom that caused flood all over the sleeping room , the reaction of the front desk was incredible - in a few minutes he change our room , stoped the leakage and promised not to charge our staying at that night. All other things was very good. It was a kind of nightmare but we know it can happen and its very important to know that the man from the front desk was efficient and immediately ofer us compensation.
Stayed 1 night in Jun 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location and very comfortable
Set in beautiful grounds, lots of parking space (important in this area) the staff were really friendly and helpful. Our room was a good size and balcony perfect. The only thing that dated the hotel was that the lift/elevator was a bit old and not very smooth but that was a minor issue. Room service was the full menu brought to our room, not some burgers and fries option! Also very welcoming for our labrador - an extra 10 euro was very reasonable to include her.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Below average
I ordered room service during my stay and had food poisoning, which led to throw up all night and ruining my trip. Breakfast had poor options...staff was unfriendly in restaurant. Not keen to assist. Reception team was polite and accomodating.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great discovery
Aix-les-Bains was a great discovery and the hotel was a perfect place to stay. Had a mountain view which was peaceful and quiet. Not far from the town and easy to visit the surrounding area. The eating area and spa looked good, but I was too busy to use it myself. Staff were very helpful.
Stayed 2 nights in Jun 2017

6/10 Okay

Alexandra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Could be beautiful......
I found this dissapointing quality for a Mercure hotel. The best things are the food, both breakfast and dinner were lovely. Bed was very comfortable and the rooms are a great size. Staff are also excellent. The main issue here is the severe shabbiness of the whole place. Everything was stained, the decor was hanging off and ancient, carpets throughout are old & coming away, doors and fittings need replacing everywhere. Needs some serious attention.
Stayed 2 nights in Jun 2017

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Very nice stay. Calm. I appreciated the access to the pool included to relax. Clean.

2/10 Terrible

Olivier B.

Disliked: Cleanliness, room comfort
wanted to relax...
Very, very disappointed about this Mercure Aix les Bains. The room was old and dirty. It felt like it hasn't been used for a while. Very surprising considering we paid for the privilege room (funny no for 175 euro?). The thermes were closed on Friday and Saturday. Still wondering why... maybe because it was a bank holiday? But then it means we should go to the hotel during the week when we work? The SPA is just OK, nothing fancy but it works. Bar and bartender were fine - in line with our expectations and the status of a 3 stars hotel (4 stars on the building). The reception did not speak English that well - which maybe explained why they did not bother to explain anything when we checked-in (thermes are closed, spa works, etc..). They, however, did not forget to mention the breakfast at 19 euro/ person.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Convenient and Well Priced
The hotel has all the basics. The front desk staff was very friendly. The rest of the hotel staff was so so. The rooms are a little out dated. The location is good and I love the free parking.

6/10 Okay

Verified traveller

Liked: Cleanliness
Not a 4 sar hotel
Realistically this is a 3 star hotel by western measures - the room interiors are dated, there are cables underneath the sink in the bathroom that are not really adding to the overall impression of the bathroom, carpets, curtains as well as pretty much else could do with a refurb. Not a 4-star choice at breakfast either - there is a little choice but nothing one is used to from other 4-star hotels. The spa area is tiny and on one of the days the saunas were turned off 1 hr before closing times (as observed by my colleague). All in all, I would not recommend this hotel if you find another viable option. It is not the worst but it is also not what one would expect from a 4-star establishment.

8/10 Good

cmc, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I expected a budget type hotel and it was anything but. The excellent service and spa with pool was outstanding. The supper and breakfast were very good but not outstanding. The service for both meals was outstanding and prompt. I would recommend and stay there again.

2/10 Terrible

CI, UK

Disliked: Staff & service, property conditions & facilities, room comfort
avoid
over priced and over rated. sauna was not working during the week. facilities over crowded at weekend

6/10 Okay

Ezio, Geneva

Liked: Cleanliness, staff & service
Octagonal pool!
Nice place, with a beautiful park around. Nice and large (octaginal pool), and good spa facilities. You can also sunbath outside during the warm season. 15 min walk from the city centre, so location is not central, but this is the price for being surrounded by green. There is also a bus but rather infrequent. Bring slippers or flip flops for the pool since they are compulsory, and otherwise you have to buy them (I found 9 eur pretty expensive, but I never bought slippers in my life so this could be reasonable).

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
facilities not available for children
very disappointed to discover on arrival that some of the very basic facili-ties (including the swimming pool) were not available to children. This wasn't made explicit or implied in any off the details on hotels.com. This lack of clarity is not what I would expect from hotels.com or Mercure hotel. If we had known we would have booked somewhere else. I was left with two very disappointed kids and we struggled to explain why the empty swimming pool that they could see, they weren't allowed go in.

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

AnnCathrine

Liked: Cleanliness, property conditions & facilities, room comfort
Rigtig fint hotel
Rigtigt fint hotel. Værelset var rigtig dejligt, med plads og fantastisk udstigt til bjerge. Morgenmad var lækkert, det samme var aftensmaden. Det gik lidt for hurtigt for personalet ved tjek ind, så da vi skulle spise om aften var der lidt misforståelser mellem personalet og os. Det sammen ved morgen, da vi stod til ikke at havde tjekket ind. Men det kom der hurtig styr på.
Stayed 2 nights in Jul 2024

8/10 Good

Xavier

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Bruno

Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Brun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023