2/10 Terrible
David
Travelled with family
19 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere...
Stayed with my wife and my Medical Service Dog recently. The hotel was made aware of my animal naturally. Later, when I went to accompany my wife to the pool, I was stopped by employee behind the counter with "No Dogs in here". When I informed him that she was my medical service dog-wearing her Service outfit, he was relentless letting me know that he could show me OSHA laws as to why she could not come in. I tried to educate him about service dogs and the two questions he could ask of me but that did not compute and he kept repeating that it "was on me".
Very unpleasant and a clear violation of the law. I informed the front desk and the manager was out of town and had a kind person take down details with a promise to follow up with me. I did get a message from the pool's manager- I think- promising me to retrain the employees. They offered me some perks but I simply wanted to be treated correctly
But I waited a bit to write this review leaving the resort manager ample time to contact me. To no avail.
To top it off the lights did not work well in the room, one of the bathroom sinks was clogged, there was visible mold in the shower and there was a cleaning cart left by the emergency exit for at least 24 hours.
Not the experience I was expecting from a supposed better than most place to stay.
If you do not have a service animal, this may not resonate with you but perhaps indicative of how there is a disconnect between the rate charged and the poor experience we had.
David
Stayed 3 nights in Aug 2024
