2/10 Terrible
shishanee
30 Apr 2017
Disliked: Cleanliness, staff & service, room comfort
Do not stay here !!! It is a awful hotel!
The hotel is one of the worst hotels we have stayed in. I have been to this hotel as a child and it was a fantastic hotel back then but now its gone down so much! The room was dirty and had a terrible smell.The room looked like it wasn't clean for years. We complained to the manager and he move us to another room and it was also very dirty and my partner showed the manager the dirty parts of the room and the manager agreed that the room is not clean. The manager said that he could upgrade us to a better room but they are fully booked and we will need to stay in the room that was dirty for one night. since it was only one night we said that its ok. The manager got housekeeping to clean the room but they didnt do a great job.
The following day we were very sick ( we are still recovering ) because the aircon was full of dirt and dust and possibly bacteria. This ruined our holiday!!! We didnt get the room change till 5pm the next day even though we were promised first thing in the morning after breakfast.
The food was tasteless and the breakfast was not good.
We will never stay in this hotel again. It is a shame because the pool and beach areas are wonderful.