8/10 Good
Richard
Travelled with partner
25 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really great, but is not obvious how to reach on foot from Bergamo Centre. The facilities in the hotel are very good, the problem was a football team was also staying at the same time, which maybe distracted the hotel staff and meant certain things were closed off.
For example on arrival I booked a table at the hotel bistro that night for 7pm, but on arrival was told the bistro opened at 8pm - the hotel desk said there had been a mistake and it in fact opened at 7.30pm!! (in the event I still had a good meal). I also booked a spa slot for the following morning and was told someone would deliver a robe & slippers to my room 30 mins beforehand, but this did not happen. I still came down and used the gym via a pass I had been given, but there were no staff at all at the spa.
Also getting out of the complex on foot via the security gate was difficult, probably due to security for the football team. However - would use the hotel again.
Richard
Stayed 2 nights in Sep 2024
