2/10 Terrible
Lyn N., Mission Viejo, California
8 July 2019
Disliked: Cleanliness
Extremely tiny, with overwhelming musty smell.
We realized within one hour, that there was no way we could stay in this tiny mouse house. My husband’s allergies kicked in within minutes, and he became completely congested. We called, texted and emailed Ann, the property manager, repeatedly, starting one hour after arriving, and continually for four days without response, saying that we wanted to give the keys back, so we could go home or move on, making clear that we did not expect a refund of the rental fee. After more than 15 attempts to contact her, she finally responded on day 4, that she would meet us the next day. Totally unacceptable experience. Thankfully, some kind locals helped us find a truly wonderful alternative place to stay, since we couldn’t leave the area without returning the keys. Who needs 4 days of stress and frustration while on vacation?!