Ratings based on 966 Verified Reviews
Real reviews from guests who’ve stayed
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 5 Oct. 2024 on Expedia
Breakfast!!!
Comment from Hotel Management
13 Oct. 2024 by David - Guest Relation Manager, Hotel Management
Dear Theodore,we are very pleased that you emphasize the excellent location of our hotel. We are indeed in a privileged location in the heart of Berlin, which allows our guests to easily reach many of the city's main attractions. As for breakfast, we would like to assure you that we always strive to offer a varied selection of the highest quality. We understand that for some guests the price may be higher than expected, however we believe that the quality and variety of the products on offer justify this.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerelyDavidGuest Relation Manager
by A verified traveller
Posted 4 Oct. 2024 on Expedia
Hotel and rooms spotless and staff helpful and polite. Fantastic location for sight seeing, plenty of restaurants and shops close to the hotel. Only down side was the train tracks below our room but this would not stop me rebooking in the future .
Comment from Hotel Management
10 Oct. 2024 by Tanja , Hotel Management
Dear Karen,We are delighted to hear that you enjoyed your recent stay with us at the NH Collection Berlin Friedrichstrasse. Your complimentary remarks about our meticulous housekeeping standards and our courteous staff are much appreciated.It is heartening to know that our prime location added to the convenience of your sightseeing plans. Indeed, being in close proximity to a variety of restaurants and shops is one of the many advantages our guests enjoy.We understand your concerns about the noise from the train tracks. It's unfortunate that this aspect of your stay did not meet your expectations. Our hotel is designed to provide a serene atmosphere, and we regret if this has caused you any inconvenience. Your willingness to return despite this, is a testament to our commitment to providing a memorable experience for our guests. We value your patronage and look forward to the opportunity of welcoming you back in the future. We are looking forward to welcome you back to the NH Collection Berlin Friedrichstrasse,TanjaAssistant Guest Relation Manager
by A verified traveller
Posted 25 Sep. 2024 on Hotels
by A verified traveller
Posted 24 Sep. 2024 on Expedia
Check in was fast since information was given before I arrived. Further information was explained by the staff such as the Hotel Property Tax. Room was kept clean everyday. Breakfast was the same everyday, salad, breads, fruits etc. The refrigerator in my room was working.
Location was good as the metro station (S-Bahn) is very near the Hotel and Tram car and U-Bahn is Infront of it. There are many bakery shops around and also a supermarket nearby.
Comment from Hotel Management
26 Sep. 2024 by David - Guest Relation Manager, Hotel Management
Dear KheenKin,We are very pleased to hear that your stay with us at the NH Collection Berlin Friedrichstrasse was pleasant and uncomplicated. Providing you with important information prior to your arrival is part of our service to make your check-in as easy as possible. It is nice to know that you appreciate the cleanliness of your room and our breakfast offer. Our team strives to make you feel comfortable and enjoy your stay every day.The central location of our hotel is indeed a great advantage, as you can easily explore the city of Berlin from here. It's great that you appreciated this and enjoyed the proximity to public transportation as well as bakeries and a supermarket.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerely,DavidGuest Relation Manager
by A verified traveller
Good and Comfortable
Posted 22 Sep. 2024 on HotelsExcellent facility. If anything, for a 4-star hotel, I would expect a full restaurant. It has an informal cafeteria open for breakfast and lunch, that doubles up as a dining area at night. Other than that, excellent facility and staff.
Comment from Hotel Management
23 Sep. 2024 by David - Guest Relation Manager, Hotel Management
Dear Luis E,We are very pleased that you found your stay at our hotel to be pleasant and comfortable. We greatly appreciate your words of praise regarding our facilities and staff.Regarding your comment about the restaurant: We understand your expectations and regret that they were not fully met. Our dining experience is designed to provide a balance between quality and informal ambience. Although we do not have a traditional restaurant, we strive to offer our guests a varied and quality selection of food and beverages in our cafeteria, which is also available in the evenings. We hope that you have still had the opportunity to enjoy our culinary offerings and that they have pleased your palate. Your feedback is very valuable to us as it helps us to better understand the expectations and needs of our guests and to continuously improve our services.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.Yours sincerely,DavidGuest Relation Manager
by A verified traveller
Posted 21 Sep. 2024 on Expedia
Good location, clean, friendly service
Comment from Hotel Management
22 Sep. 2024 by David - Guest Relation Manager, Hotel Management
Dear Yaqin,We are very pleased that you appreciate the location of our hotel and our friendly service. The cleanliness of our facilities and rooms is very important to us and we are glad that we were able to meet your expectations in this regard.We always strive to offer our guests a pleasant and comfortable stay. Your positive feedback is therefore a nice confirmation for our team that we are on the right track.We look forward to welcoming you back to our NH Collection Berlin Friedrichstrasse soon.With kind regards,David Guest Relation Manager
by A verified traveller
Posted 14 Sep. 2024 on Expedia
Very close to train station (noise)
Comment from Hotel Management
19 Sep. 2024 by David - Guest Relation Manager, Hotel Management
Dear Abdulaziz,thank you for taking the time to write a review. It is important to us that all our guests have a pleasant experience at our NH Collection Berlin Friedrichstrasse.As a city hotel with a preferred central location it will always come with the pulse of the capital and unfortunately in some seasons with high occupancy we are not able to change rooms.We are more than happy to see if we can allocate a room facing the inner courtyard for you the next time you visit our hotel.With kind regards,David Guest Service Manager
by A verified traveller
Posted 11 Sep. 2024 on Expedia
by A verified traveller
Posted 10 Sep. 2024 on Expedia
by A verified traveller from Ciudad Autonoma de Buenos
Posted 6 Sep. 2024 on Expedia
Great Hotel!
Comment from Hotel Management
8 Sep. 2024 by Tanja , Hotel Management
Dear Clara,Thank you very much for your recent stay with us and thank you for taking your time to review your stay. The entire team is very happy to see that you had an enjoyable time in Berlin and at the NH Collection Berlin Friedrichstrasse.We look forward to welcoming you back to the NH Collection Berlin Friedrichstrasse or to any other NH Hotel in the world.Greetings from the NH Collection Berlin Friedrichstrasse, Tanja Assistant Guest Relation Manager