2/10 Terrible
Francis
Travelled with family
11 Aug 2024
Disliked: Cleanliness, staff & service, amenities
the location is great, the hotel staff was incompetent. They give you a refrigerator for your medications but (2 days in a row!) shut down the electricity when you are not in the room, resulting in...having to throw the medications. They clean the room every 2 days...when they do not forget (My son's room was not cleaned 4 days in a row, and the desk attendant did not know how to say the word "sorry"!). The hotel "sits" on the railroad and the trains passing make a terrible noise. When you want a room on the other side of the hotel, they tell you that "you purchased a "cheap" room through Expedia, while if you book through Wyndham, you get the best rooms... The Shower drain is in the middle of the bathroom, without glass enclosure, so that the floor of the whole bathroom is always wet...The hotel has 1 single TV channel (Blomberg) in English...the rest is only German, which essentially makes the TV useless if you do not speak the language. Well, this hotel sadly was well below my expectations for a hotel in the Wyndham Chain.
Francis
Stayed 7 nights in Jul 2024