6/10 Okay
Kelley
Travelled with family
22 Sept 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Staffing Issues
The hotel itself was average—nothing spectacular, but also not horrible. My bigger issues were with the pitiful breakfast and one of the staff members.
The breakfast was significantly lacking, with a minimal selection.
I had multiple issues with a young gentleman. When I checked in, I asked him about needing a crib for our room. I mentioned it when booking the hotel, and according to the website, they offered it. He knew nothing about the hotel's cribs and told me he would check into it. I went back to the front desk multiple times asking, and each time, he had no idea who I was and had forgotten to check on the crib. Finally, late that night, I was heading out to pick up the rest of my family from the airport, and he told me he had found them but that it wasn't going to fit in our room. He said that we could check once I was back from the airport. Once I was back, he was gone, and the new person working had no idea what I was talking about. After about 5 minutes, she found the crib and brought it to my room, where it fit just fine. I think he just did not want to deal with the hassle. He also only activated my room key for one night (I was staying for 6), and the next night, he took one of my key cards away and then proceeded to activate it only for two more nights. The girl who reactivated it again did it for the rest of my stay and gave me back my 2nd key card. I seriously think the hotel needs to reevaluate his employment.
Kelley
Stayed 6 nights in Sep 2024