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DoubleTree by Hilton Washington DC North/Gaithersburg

4.0 star property
Hotel in Gaithersburg with health club and 24-hour front desk

Photo gallery for DoubleTree by Hilton Washington DC North/Gaithersburg

Meeting facility
Fridge, coffee/tea maker
Exterior
Lobby
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Pet-friendly
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
The current price is AU$188
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
620 Perry Pkwy, Gaithersburg, MD, 20877
  • Lake Forest Mall
    ā€Ŗ10 min walkā€¬
  • Montgomery County Agricultural Fairgrounds
    ā€Ŗ13 min walkā€¬
  • Bowl America Gaithersburg
    ā€Ŗ3 min driveā€¬
  • Gaithersburg, MD (GAI-Montgomery County Airpark)
    ā€Ŗ12 min driveā€¬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen

37-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed, Kitchen

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Fridge
Smart TV
Blackout curtains
Sofa bed - king
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

37-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

37-inch flat-screen TV with cable channels, Smart TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Blackout curtains
Sofa bed - king
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool

Holiday Inn Gaithersburg by IHG

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1000)
The price is AU$227
for 1 room
includes taxes & fees
12 Mar - 13 Mar
Holiday Inn Gaithersburg by IHG

About the area

Gaithersburg

At DoubleTree by Hilton Washington DC North/Gaithersburg you'll be within just a 15-minute stroll of Lake Forest Mall and Montgomery County Agricultural Fairgrounds. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .The restaurant, Knife and Fork, is open for breakfast, lunch and dinner. Knife and Fork is the hotel's own lobby lounge. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of free train pick-up service. .Attractions within a 20-minute drive of this 4-property class Gaithersburg hotel include RIO Washingtonian Center and Walter Reed National Military Medical Center.

What's nearby

  • Lake Forest Mall - 10 min walk
  • Montgomery County Agricultural Fairgrounds - 13 min walk
  • Bohrer Park - 5 min drive
  • RIO Washingtonian Center - 5 min drive
  • Rio Lakefront - 6 min drive

Getting around

  • Shady Grove Station - 12 min drive
  • Rockville Station - 14 min drive
  • Washington Dulles International Airport (IAD) - 42 min drive

Restaurants

  • ā€ŖMcDonald's - ā€¬8 min walk
  • ā€ŖChipotle Mexican Grill - ā€¬2 min walk
  • ā€ŖPanera Bread - ā€¬3 min walk
  • ā€ŖSardi's Pollo a la Brasa - ā€¬9 min walk
  • ā€ŖMcDonald's - ā€¬3 min drive

About this property

DoubleTree by Hilton Washington DC North/Gaithersburg

Hotel in Gaithersburg with health club and 24-hour front desk
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A health club, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Washington DC North/Gaithersburg. Self parking is free.

This 4-star Gaithersburg hotel is smoke free.

  • 298 guestrooms or units
  • 12 levels
  • Conference rooms
  • Built in 1981
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Washington DC North/Gaithersburg offers 298 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch Smart televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Gaithersburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and fridges can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Knife and Fork
  • Knife and Fork

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch smart TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 15.00 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Up to 2 children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Washington DC North/Gaithersburg
Hilton Washington Hotel North/Gaithersburg DC
Gaithersburg Hilton
Hilton Gaithersburg
Hilton Hotel Gaithersburg
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Washington DC North/Gaithersburg Hotel
Hilton Washington North/Gaithersburg Hotel
Hilton Washington North/Gaithersburg
DoubleTree by Hilton Washington DC North/Gaithersburg Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Washington DC North/Gaithersburg?

DoubleTree by Hilton Washington DC North/Gaithersburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Washington DC North/Gaithersburg?

As of 26 Feb 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Washington DC North/Gaithersburg on 28 Feb 2025 start from AU$188.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Washington DC North/Gaithersburg?

Yep, DoubleTree by Hilton Washington DC North/Gaithersburg has a free self car park and free RV/bus/truck parking.

Are there any beaches close to DoubleTree by Hilton Washington DC North/Gaithersburg?

The closest beach to DoubleTree by Hilton Washington DC North/Gaithersburg is Purple Horse Beach (18.8 km).

What makes DoubleTree by Hilton Washington DC North/Gaithersburg a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Washington DC North/Gaithersburg.

Does DoubleTree by Hilton Washington DC North/Gaithersburg serve breakfast?

Sure does, full breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Washington DC North/Gaithersburg?

No, DoubleTree by Hilton Washington DC North/Gaithersburg does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Washington DC North/Gaithersburg?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Washington DC North/Gaithersburg?

Check-in begins at 3:00 PM. Check-out time is noon.

DoubleTree by Hilton Washington DC North/Gaithersburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 564 out of 1003 reviews
Rating 8 - Good. 234 out of 1003 reviews
Rating 6 - Okay. 93 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 53 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and common areas are spacious and airy and comfortable
Stayed 2 nights in Nov 2024

8/10 Good

Demian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got charged 20 dollars for a shot of tequila. A bottle of tequila at the grocery store is 20 dollars :/
Stayed 3 nights in Nov 2024

8/10 Good

JEANETTE

Travelled with group
Liked: Cleanliness, staff & service
Comfortable room but too dark
The room was too dark
Stayed 2 nights in Nov 2024

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful bed, very comfortable, quiet and clean room
Stayed 1 night in Nov 2024

10/10 Excellent

yingjun

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Nov 2024

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, comfortable
Very nice hotel. Clean and comfortable. Staff was friendly and courteous. Only 2 odd things was the parking lot was partly taken up by new vehicles (some sort of fleet work trucks and vans) so it limited space and it was a busy weekend of soccer tournaments. Plus, you had to pay for breakfast ahead as part of the stay, but you were not told you had to sit in the dining room and be served if you purchased.
Stayed 2 nights in Nov 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable experience
Stayed 3 nights in Oct 2024

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, beautiful hotel and staff was friendly and knowledgeable
Stayed 2 nights in Nov 2024

4/10 Poor

Abdul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service at this property is some of the worst I have ever received. Other than that very decent property for the price.
Stayed 1 night in Nov 2024

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff

10/10 Excellent

Jesica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is great & is pet friendly
Stayed 2 nights in Oct 2024

4/10 Poor

John, Carlisle

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have stayed in the property many years for a show at the Montgomery County Fairgrounds and this was the first year it was miserable. I do not know what was wrong with the heating/AC system but it came on and off constantly and sounded like a loud coffee percolator, then running water all night. I even turned the thermostat to OFF and it still came on every 5 minutes. Room 619. Worst night's sleep I ever had in a hotel room.
Stayed 1 night in Nov 2024

10/10 Excellent

armida

Stayed 1 night in Oct 2024

8/10 Good

Hamid

Stayed 2 nights in Oct 2024

10/10 Excellent

yifeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

2/10 Terrible

Osman

Disliked: Cleanliness
Pool was closed. Cancelled the reservation
Stayed 1 night in Dec 2023

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the rooms I booked had bugs all over inside the room as one of the screen less windows were left open, a different room had a stink bug in the bed. Not the quality I expected from doubletree. Holiday inn wouldā€™ve been nicer.
Stayed 1 night in Oct 2024

10/10 Excellent

Marvin, port arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 3 nights in Oct 2024

8/10 Good

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Spacious room Nice TV
Stayed 1 night in Oct 2024

8/10 Good

Cherisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a quick overnight stay. Quick and easy check in, lobby was nice. We did have a problem with the cleaning staff, they barged in our room at least three times before checkout without knocking.
Stayed 1 night in Oct 2024

10/10 Excellent

Phoebe

Non
Stayed 2 nights in Oct 2024

2/10 Terrible

Roswell

Disliked: Staff & service
Illegal/unethical business practices
Booked this hotel via hotels.com where a pet fee of $50 was advertised. The hotel accepted the terms of the booking when they accepted my reservation, however when I showed up the property I was told that I would be charged $75 for my pet. After explaining the terms of my booking to Stephan and the manager on duty Timothy, they reported that it was not their issue and that I would have to pay the $75 because they advertise it as such on Hilton.com. Given it was midnight and they also wouldnā€™t refund my stay, I was basically held hostage. I called Hiltons corporate office and they stated that they could not change the hotel policy and suggested that I discuss with a manager on duty (already did). In any case, I am filing a formal complaint with the FTC over these deceptive business practices because while it is only $25, if they are doing it to me they are likely doing it to thousands of others. Shame on you Hilton. Furthermore I requested a pack and play and they said they would bring it to my room, 20 minutes later one did not show up so I had to run out to my car to grab ours. Mind you this is after midnight with our toddler, and I offered to carry it up myself but the front desk said they were going to bring it. If I could leave 0 stars I would.
Stayed 1 night in Oct 2024