Entire cabin

Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!

Game room
Game room
Terrace/patio
Fridge, microwave, oven, stovetop
Exterior

Reviews

9.8 out of 10

Exceptional

Entire cabin

4 bedrooms5 bathroomsSleeps 10

Popular amenities

  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Washer
    Washer
  • Barbecue grill
    Barbecue grill
  • Outdoor space
    Outdoor space
  • Kitchen
    Kitchen

Explore the area

Map
Big Bear, CA
  • United States Adaptive Recreation Center
    7 min drive
  • Bear Mountain Golf Course
    7 min drive
  • Chair 7
    8 min drive
  • Big Bear, CA (RBF)
    12 min drive

Room options

About the area

Moonridge

A family-friendly stay in Big Bear City awaits you at this cabin. You'll be 3.8 km (2.4 mi) from Gold Mountain Memorial Park and 3.9 km (2.4 mi) from United States Adaptive Recreation Center. .You can enjoy a TV with a DVD player, and cabin features a washing machine, 4.5 bathrooms and a fireplace. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A balcony, a sofa bed and a living room are also available. .Enjoy the water park and Hot tub. Plus you'll find barbecues.

What's nearby

  • Bear Mountain Golf Course - 7 min drive
  • Bear Mountain Express Lift - 8 min drive
  • Snow Summit - 12 min drive
  • The Village - 13 min drive
  • Bear Mountain - 27 min drive

Getting around

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 78 min drive

Restaurants

  • ‪Kallans Bar and Grill Sugarloaf - ‬6 min drive
  • ‪McDonald's - ‬11 min drive
  • ‪Maggio's Pizza - ‬11 min drive
  • ‪Taco Bell - ‬11 min drive
  • ‪Carl's Jr. - ‬10 min drive

About this property

Entire place

You'll have the entire cabin to yourself and will only share it with other guests in your party.

Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!

Welcome to Big Sky, a luxury log cabin that backs up to National Forest and offers an exquisite escape with 4 en-suite bedrooms, high end chefs kitchen perfect for gourmet meals, a pool table for entertainment, and a relaxing hot tub on the sprawling private back deck. The stunning natural views and high end amenities perfectly blend luxury with nature for your next mountain adventure!

Experience Big Bear with Us & Learn More Below!

☆☆ HIGHLIGHTS ☆☆
✹ 4 on-suite bedrooms; 3 kings, 1 full, 1 single, 2 sofa beds
✹ Above includes 2 luxury primary suites
✹ 4.5 bathrooms
✹ Private decks w/ forest views + hot tub
✹ 6 minutes from Bear Mountain
✹ Pet-friendly
✹ Full luxury kitchen w/ high-end stainless-steel appliances
✹ Pool table
✹ High-speed Wi-Fi + smart flat-screen TVs
✹ In-suite washer + dryer
✹ Gas Fireplace
✹ Loft area w/ foosball table and games arcade
✹ Stunning outdoor fire pit + BBQ
✹ Free parking for 5 vehicles (or boats). Garage has EV charger
✹ Wine fridge
✹ Additional fridge/freezer in the garage
✹ A/C and water softener
✹ Forest walks and sledding from your back yard
✹ Keurig, coffee pods, shampoo and soap provided

Eager to Read More?

Here Are A Few Kind Words from Our Previous Guests:

“OMG this house is beyond gorgeous. It is honestly a dream place. It’s a great place for a big family. This house has everything. We never even left the house because we wanted to enjoy every minute there. Can’t wait to book another vacation at this home soon “- Faviola

“Beautiful house, with amazing wow factor, in a peaceful location. We went as a large family group, and the open plan living area was perfect for everyone to relax, cook, play pool and hang out. It’s massive and stylish but has a cozy vibe.  “- Pete

“A great family-friendly home. We walked five minutes out the back door and were on a trail in the National Forest. Spent most of our stay at the cabin and cooked all our meals in the amazing kitchen. We plan to return!” - Stacy

“This home is HUGE. Everyone was thrilled and the check-in/out process was super smooth. Would absolutely stay here again.” - Louisa

“All the guests enjoyed their stay immensely, and the house was perfect for our group of four families with young children. The house felt grand and lux while also being cozy and comfortable.” - Jennifer

☆☆ YOUR HOME AWAY FROM HOME ☆☆

★★ BEDROOMS ★★

Big Sky has four large ensuite bedrooms, providing plenty of space for your whole group. All bedrooms boast premium bedding and pillows and smart flat-screen TVs, so you can enjoy your favorite shows and movies from the comfort of your room.

✹ First bedroom: Main level Primary suite, King bed, Queen sleeper couch, ensuite bathroom, walk-in closet, access to a large deck
✹ Second bedroom: Main level, Twin bed, Full bed, ensuite bathroom
✹ Third bedroom: Upper Floor primary suite, King bed, Queen sofa bed, ensuite bathroom, dresser, private balcony for fresh air, plush carpeting
✹ Fourth bedroom: Upper floor, King bed, ensuite bathroom

★★ BATHROOMS ★★

All of the bathrooms feature luxury designer finishes, ranging from real wood flooring to intricate tile work and hotel-quality towels. You’ll find four full bathrooms as well as a half bath to provide ample space for your group to get ready.

✹ Bathroom 1: Double vanity, stand-alone soaking tub, luxury walk-in shower
✹ Bathroom 2: Single vanity, shower/tub combination
✹ Bathroom 3: Double vanity, stand-alone soaking tub, luxury walk-in shower
✹ Bathroom 4: Single vanity, shower/tub combination

✔ Washer and dryer to keep your towels and clothes fresh

★★ KITCHEN & DINING ★★

The beautiful modern kitchen is on the main floor, in the heart of the home, and has soaring ceilings, wood flooring, unique hanging light fixtures, and exquisite attention to detail. The chefs of your group will adore making food in this contemporary space. The kitchen flows directly into the dining room, which offers a classic wooden dining table for 14. There’s also a separate large breakfast nook, perfect for enjoying a morning coffee and breakfast.

✔ Six-burner gas range with a mirrored subway tile backsplash
✔ Dual ovens
✔ Warming drawer + microwave oven
✔ Built-in modern stainless-steel fridge +freezer
✔ Custom cabinets
✔ Self-closing drawers
✔ Walk-in pantry
✔ Wine cooler
✔ 14-foot quartz center island
✔ Coffee maker and Keurig
✔ Open-concept space, making it easy to move + socialize

★★ LIVING ROOM ★★

As you enter the cabin your breath will be taken away by the massive 28’ high ceiling of the great room. The whole area is surrounded by huge windows that offer stunning views of the greenery outside and allow the space to fill with sunlight. This is the perfect place to unwind with your group after a long day of outdoor activities. You’ll also find a loft area on the upper level that features a foosball table, arcade and a comfortable sectional sofa.

✔ Main living area w/ plenty of natural light
✔ Pool table
✔ Plush leather sofa
✔ Door to the deck
✔ Gas Fireplace
✔ 72” Smart flat-screen TV
✔ Loft w/ foosball table

★★ OUTDOOR SPACE ★★

When you stay in this quiet property, the forest is your backyard. The large back deck, with multiple access points, is a dreamy place to enjoy coffee in the morning, lunch in the shade, and drinks with a view. Enjoy the stunning fire-pit nestled amongst the trees at the edge of the national forest. Enjoy easy access to forest walks from the backyard as well as sledding in the winter.

✔ Eight-person hot tub
✔ Spectacular open fire pit in the woods with plenty of seating
✔ BBQ grill + outdoor dining table
✔ Sun loungers
✔ Plenty of shaded space
✔ Private balcony

★★ ACTIVITIES/ATTRACTIONS ★★

✔ Big Bear Lake: Big Bear Lake is the main attraction in the area, offering a wide range of activities for families to enjoy.
✔ Bear Mountain Ski Resort: Bear Mountain Ski Resort is one of the most popular ski resorts in Southern California, offering a variety of slopes for skiers and snowboarders of all levels.
✔ Alpine Slide at Magic Mountain: The Alpine Slide at Magic Mountain is a family-friendly attraction that offers a thrilling ride down a winding track on a sled.
✔ The Village: The Village is the heart of Big Bear and features a variety of upscale shops, restaurants, and galleries.

★☆ Book Today & Let Us Take Care of You in Big Bear! ☆★

Guest Access:

✹ GENERAL: Guests can enjoy full access to the entire home. You will be given a code to access the lockbox on the front door.

✹ PARKING: You can park in the driveway or the two garages. We have an EV charging station. There is an additional fridge/freezer in the garage.

✹ ADDITIONAL ACCOMMODATION: If you’re traveling to Big Bear with a group that is too large for Big Sky, this property is situated right next door to Sundance Lodge. Together, the 2 lodges provide accommodation for up to 24 guests.

Other Things to Note:
We participate in Big Bear’s “Good Neighbor Program.” This is a family home in a private and quiet neighborhood. We have pledged that our tenants will abide by our rental agreement and will respect the neighbor’s right to “quiet enjoyment” from 9:00 PM and 9:00 AM. Disturbing the peace is a City Ordinance Violation. Please be respectful due to sound traveling in the mountains. Do not use the barbecue after 10:00 PM. Failure to comply with these rules may result in immediate eviction from the property with no refund and additional fines from the City of Big Bear.

 

2021 - 02298 Important: Dear Traveler, you will be charged with USD 200 in case you include a Pet in your reservation as a Refundable Damage Deposit for Pets.

Property manager

Destination Big Bear

Languages

English, Spanish

Property amenities

Ski

  • Cross-country skiing nearby
  • Ski lift privileges
  • Snowboarding nearby

Pool/Spa

  • Spa tub

Internet

  • Available in the cabin: WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking options include a garage

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Dining table

Bedrooms

  • 4 bedrooms
  • Sofa bed

Bathroom

  • 4.5 bathrooms
  • Shampoo
  • Shower
  • Soap

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Games
  • TV
  • Video games

Outdoor areas

  • Balcony
  • Barbecue grill
  • Firepit

Laundry

  • Laundromat nearby
  • Washing machine

Comfort

  • Air conditioning

Pets

  • Pet friendly

Suitability/Accessibility

  • Smoke-free property

Location highlights

  • In the mountains
  • Near a health/beauty spa
  • Near a hospital
  • Near a zoo
  • Near the marina

Things to do

  • Billiards/pool table
  • Foosball table
  • Kayak
  • Optional golf privileges
  • Ski lift privileges
  • Snow sports gear
  • Water park
  • Water sports equipment
  • Basketball nearby
  • Birdwatching nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain climbing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Swimming nearby
  • Theme park nearby
  • Water skiing nearby
  • Water tubing nearby
  • Wildlife walks nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Deadbolt lock

General

  • Electric car charging station

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
You will receive an email from the host with check-in and check-out instructions

Pets

  • Pets are welcome
  • Service animals are exempt from fees.
  • Note from host: USD 200 charged as Refundable Deposit for Pets

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a deadlock in all accommodation.

Property Registration Number CESTRP-2021-02298

Property is also known as

Vrbo Property
1650

Frequently asked questions

Are there any beaches close to Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!?

The closest beach to Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! is Swim Beach (6 km).

Does Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! have a pool?

No, this cabin doesn't have a pool.

Does Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!?

This property features 1 hot tub, as well as a fireplace and a living room.

What makes Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! a romantic place to stay?

1 hot tub, fireplaces, and private balconies all help set the scene for a sizzling getaway at Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!.

Is Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! family-friendly?

You bet! With amenities such as a water park and a BBQ, it's no surprise that Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! is a hit with families.

Is there a private hot tub at Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!?

Yep, there is a hot tub.

Is there a free airport shuttle available at Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!?

No, Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! does not offer an airport shuttle service.

What time are check-in & check-out at Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger!?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Big Sky by Destination Big Bear: Luxury Log Cabin! Hot Tub! Pool Table! Fire Pit! 2 Primary Suites! Dog Friendly! A/C! Forest Walks! Arcade! EV Charger! Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 14 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.2/10

Cleanliness

Reviews

10/10 Excellent

Geno C.

Liked: Cleanliness
Wonderful House
The house is roomy and luxurious. The great room is very open and great for entertaining. The kitchen was well stocked. The bedrooms each have en-suite bathroom. We had a wonderful time and have saved the property for next time.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amanda N.

Liked: Cleanliness
Beautiful home fit for a large crowd
We had a group of 9 adults staying with us for a summer weekend. A lot of vacation homes we looked at had enough beds, but not adequate seating to accurate the full group at once. This home not only had great space with 3 king beds included (instead of a bunch of bunk rooms for little kids), but had 3 dining areas that could accommodate us all at once, as well as enough living room seating for everyone to comfortably hang together for a game night after a long day on the lake. The kitchen is very well stocked with dishes and cookware, which was great for our group as we all love to cook together. Be prepared to pack your basics like cooking oils and spices. One thing I would note especially for a summer trip is that only the upstairs bedrooms have A/C, the lower ground floor only has heating. During the heat of summer, that can be an issue for finicky sleepers. We adored the house and really enjoyed our stay. It's the perfect home to host.
Stayed 2 nights in Jul 2023

10/10 Excellent

Samantha F., Northridge, CA

Liked: Cleanliness
Fabulous stay at Big Sky!
What a wonderful property! The house itself is everything and more! I now call it heaven! Thanks for hosting us, we all thoroughly enjoyed our time here. The pac man table is the cherry on the sundae!
Stayed 2 nights in Jun 2023

10/10 Excellent

Patrick O.

Liked: Cleanliness
Great spot
Gorgeous property with an amazing great room
Stayed 3 nights in Mar 2023

10/10 Excellent

Janette R.

Disliked: Cleanliness
Pre thanksgiving celebration
Overall the stay was great. We would definitely consider rebooking this home. Our kids and adults in our family enjoyed this home. However i do have pointers to make this home a 5 star. The fact that this location is pet friendly cause this home to have a lot of pet hair throughout the living room area (throw blankets, throw pillows, etc). The house had plenty of extra blankets and pillows in the closet, which i loved and worked out for us. However, the extra blankets just didn’t seem “fresh.” The quality of the toilet paper and paper napkins in the kitchen are poor quality and is not consistent with the quality of the house. During the booking process i had some concerns. After completing my booking process, i sent a message through the VRBO application and after 48 hrs i did not receive a response. VRBO suggests that if one does not hear back from a property after 48 hrs we should reconsider our booking. I had to call VRBO and explained the lack of communication. VRBO finally got me in contact with the property management. After I explained to the property management that communication was key as this was our first trip to Big Bear and i was traveling with small children i had several questions to make this a successful vacation for my family. Booking management did not seem to care about my concerns and were quick to respond if i wanted to cancel i could but would not receive a full refund. This made me feel undervalued as a customer and did not feel that the property management had the customers best interest in mine. The quality of the home made up for this big hiccup.
Stayed 2 nights in Nov 2022

10/10 Excellent

Lisa C.

Liked: Cleanliness
Beautiful Home
Loved our stay! The home is beautiful and peaceful neighborhood. The only complaint is on hot days the AC unit is only upstairs but it does have a big open floor plan so I understand why it’s harder to keep cool but the tops that had the AC was freezing and downstairs was hot so the people that slept in the downstairs bedrooms were very warm on an 80 to 85° day. But loved the home and our stay!!!
Stayed 3 nights in Jul 2022

10/10 Excellent

Patricia H.

Liked: Cleanliness
Absolutely gorgeous home
I stayed with family- and this place was great for separate families who want to stay together. All rooms are masters. My sister has 2 children so she stayed in the room with the king and futon with her family of 4. My family of 3 stayed in the other upstairs master. Love the king bed! Beds were comfy. All the bathrooms are very nice too! I love that the downstairs is so open, you feel like your with everyone even if your in different sections. The one downfall was that they didn’t have pots, like to cook spaghetti sauce. We had to purchase 2 pots since we had a big party and the local store only had smaller pots-and that was $80 l, then come to find out the can opener was broken, so back to the store for that! An up side was that even though we ran out of propane in the middle of grilling our chicken, there was a replacement waiting and that was an easy fix. Overall, we would definitely stay again!
Stayed 3 nights in Apr 2022

8/10 Good

Jessica D.

Big Sky Property
The cabin was absolutely beautiful and we would stay here again if the cleaning of the cabin improved. The only negative comments we have was finding chocolate marijuana in the fridge (thankfully my kids didn't try to eat it) as well as an unused blunt in my children's bed (age 3 and 8) that was hidden away - we found only when placing the bed back into the couch on the loft area. Lastly, the oven in the kitchen was completely dirty upon arrival and we found a random shirt in the master bedroom upstairs on the floor.
Stayed 2 nights in Nov 2021

10/10 Excellent

Doug G.

Liked: Cleanliness
Big Sky Vacation
This home was perfect for our 3 day getaway with kids and grandkids. Upscale quiet neighborhood, fantastic Great Room, good floor layout, all new construction (2018), modern fixtures and amenities, short 10 minute drive to town and skiing but away from the crowds. Perfect!
Stayed 3 nights in Mar 2021

10/10 Excellent

Kyle H.

Liked: Cleanliness
Beautiful Property
Lots of space and great central living area for the family to enjoy. Will definitely be coming back.
Stayed 3 nights in Feb 2021

10/10 Excellent

Leticia S.

Liked: Cleanliness
Gorgeous Property! Can’t wait to book again!
I have nothing but positive things to say about this gorgeous property. Check in with easy and the home was spotless upon arrival. We never left the property because we had our own private paradise and everything we needed! My 4 year old had the time of his life building snowmen in the “backyard” (private forest!) and the hillside was perfect for sledding. We cannot wait to book again! Perfect for large groups (up to 14 comfortably). Our family of 6 (including my parents) felt like royalty in this massive home.
Stayed 3 nights in Feb 2021

10/10 Excellent

Jennifer M.

Liked: Cleanliness
Wonderful property!
Really a wonderful property, exactly like the photos. We had a great time and experienced no issues. Thank you!
Stayed 3 nights in Nov 2020

10/10 Excellent

Barbara L.

Liked: Cleanliness
Beautiful property. Perfect vacation home.
The open concept allowed for interaction plus freedom to do your own thing. Great setting on very quiet street . Perfect for stargazing as there are no street lights and little ambient light. Loved the fire pit. The owners have made this the perfect vacation rental.
Stayed 14 nights in Sep 2020

6/10 Okay

my t.

Sadly NOT worth the money!
YOU HAVE TO BRING YOUR TRASH WITH YOU WHEN YOU LEAVE AND DRIVE IT 15 mins away. Sunday: we arrived and the place had obviously been cleaned (on the surface). However, as we started to open up the house (windows and doors) we discovered that the astronomical cleaning fees did not include the inside of the windows etc. as each window had no less than 15 large dead bugs. As I tried to remove all the dead bugs - we quickly understood they had been there so long they were turning to dust. Literally dust... imagine doing that in 11 rooms. I have photos and video. I called the property service to advise that I had just done and hour and half of cleaning just to be able to open the doors and windows. I was told that the cleaning manager and fee resolution manager had my info and would call me back the next day. Monday: we discovered the freezer was not working because our breast milk had thawed, ice melted, ice cream - basically all the freezer food we had just bought for the week - wasted. I called the maintenance number and if the call wasn’t so funny I would have been livid! An older woman answered (it was after hours) and asked where I was calling from. She then asked “what the hell number did you dial?” I gave her the number to which she replied “that’s Weird - they didn’t tell us about that number.” I guess all numbers go to a central line. She told me someone would be out the next day to fix the freezer. 930pm that same night. The baby, dogs, and adults were all sleeping when we get a knock at our door. Now everyone including the baby is awake. It’s a guy with two coolers and 4 bags of ice for our freezer stuff. While it was nice - the freezer stuff had already thawed, breast milk wasted, no one bothered to let us know they were coming in the first place. Also - still no call from the resolution manager for the cleaning issue. Tuesday: freezer maintenance shows up and “fixed” the freezer! Still no call from the resolution desk. Wednesday- freezer is still broken. They sent someone out that night to “fix” the freezer. Guy showed up to turn off the freezer alarm only. Needless to say - we had already done that. Thursday - I called to speak with the resolution manager again and was told that she had my info and would contact me - to this day still no call. Friday - we left a day early as we were over it. We didn’t have a working freezer the entire time. People showed up unannounced. Bring your own trash bags!
Stayed 5 nights in Jul 2020

10/10 Excellent

Earl E.

Liked: Cleanliness
Beautiful!
Wonderful home!
Stayed 2 nights in Mar 2020

10/10 Excellent

Misty D.

Liked: Cleanliness
Excellent rental
My family of 8 stayed at this property and wish we could have stayed longer. I don’t have one complaint except for the spa wasn’t working, but we were told this prior to our arrival. Amazing home, great amenities, and I’d stay here again in a heartbeat!
Stayed 3 nights in May 2020