2/10 Terrible
Martin
Travelled with partner
29 June 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a huge disappointment! We have stayed here for many years and it has always been beautiful, inside and out, but this time has definitely put us off ever coming back.
Firstly our bathroom sink was full of water with the plug open and the toilet when flushed rose to the top and didn’t go away. I went and explained this to the customer service team who then came to look and agreed all was not right. They then tried to find us another room but they didn’t have any that were clean, so they said that they would personally have to clean one. We were going out for dinner so they had time to sort the problem. When we came back we found that we had a larger room but the toilet and separate shower were across the corridor and accessible with separate keys; nightmare in the middle of the night! Staff had finished at 8pm so there was no one to discuss this with.
The toilet and shower were so grimy that I have taken photos which I intend to escalate, so much so, that today we left without showering in preference for having one when we got home.
Sadly the staff on our first night couldn’t really be bothered. And it was obviously a huge inconvenience for them to have to clean a room, make a bed and change our luggage over.
I have to say that the staff in the bar late at night when we collected our new room key and the breakfast staff were so lovely in complete opposition to the day staff.
This sadly makes the Premier Inn look Premier.
Martin
Stayed 2 nights in Jun 2024
