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Four Points By Sheraton Bintan, Lagoi Bay

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Plaza Lagoi

Photo gallery for Four Points By Sheraton Bintan, Lagoi Bay

On the beach, white sand
Lobby
Exterior
On the beach, white sand
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
The current price is AU$187
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Lagoi Bay Lot B-12, Bintan, Riau Islands, 29155

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 300 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 300 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Separate bedroom
Premium bedding
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Pool View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Non Smoking, Pool View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Terrace)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Pool View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony) | Pool

Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Pool View (Balcony)

Deluxe Room, 1 King Bed, Pool View (Balcony)

Deluxe Room, 1 King Bed, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Executive Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Separate bath and shower
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Ocean View (Terrace)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Premium bedding
Separate bath and shower
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

Hotel Indigo Bintan Lagoi Beach by IHG

Bintan
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 15 reviews
The price is AU$334
includes taxes & fees
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About the area

Bintan

A family-friendly stay in the heart of Bintan awaits you at Four Points By Sheraton Bintan, Lagoi Bay. Within a short 5-minute stroll, you'll find Plaza Lagoi and Lagoi Bay Beach. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages and body wraps along with aromatherapy and reflexology. For a drink, you can stop by the hotel's own lounge bar. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and kids' swimming pool. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free ferry terminal shuttle. .Places within a 15-minute drive of this 4-property class Bintan hotel include Pulau Marawang and Bandar Bentan Telani Ferry Terminal.

What's nearby

  • Plaza Lagoi - 3 min walk - 0.3 km
  • Lagoi Bay Beach - 4 min walk - 0.4 km
  • Lagoi Bay Lake - 7 min walk - 0.6 km
  • Bandar Bentan Telani Ferry Terminal - 11 min drive - 8.3 km
  • Ria Bintan Golf Club - 16 min drive - 10.2 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 144 min drive

Restaurants

  • ‪Hook On Fusion Grill Bar & Seafood - ‬10 min drive
  • ‪Pujasera Lagoi - ‬12 min drive
  • ‪Warung Yeah - ‬6 min walk
  • ‪Kelong Mangrove Restaurant - ‬26 min drive
  • ‪The Dining Room - ‬10 min walk

About this property

Four Points By Sheraton Bintan, Lagoi Bay

Family fun on the beach, with 3 outdoor pools, near Plaza Lagoi
Four Points By Sheraton Bintan, Lagoi Bay offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 6 meeting rooms available. A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Four Points By Sheraton Bintan, Lagoi Bay. Self parking is free.

This 4-star Bintan hotel is smoke free.

  • 308 guestrooms or units
  • 6 levels
  • 4 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 100
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Four Points By Sheraton Bintan, Lagoi Bay offers 308 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 52-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Indonesian

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Exterior

Hotel Indigo Bintan Lagoi Beach by IHG

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 15 reviews
The price is AU$334
includes taxes & fees
9 Apr - 10 Apr
Hotel Indigo Bintan Lagoi Beach by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ferry terminal shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Lever door handles
  • Lift (229 centimetre wide door)
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points By Sheraton Bintan, Lagoi Bay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points By Sheraton Bintan Lagoi Bay
Four Points By Sheraton Bintan, Lagoi Bay Hotel
Four Points By Sheraton Bintan, Lagoi Bay Bintan
Four Points By Sheraton Bintan, Lagoi Bay Hotel Bintan

Frequently asked questions

What is the cancellation policy at Four Points By Sheraton Bintan, Lagoi Bay?

Four Points By Sheraton Bintan, Lagoi Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points By Sheraton Bintan, Lagoi Bay?

As of 27 Mar 2025, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Bintan, Lagoi Bay on 21 Apr 2025 start from AU$187.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points By Sheraton Bintan, Lagoi Bay?

Yep, Four Points By Sheraton Bintan, Lagoi Bay has a free self car park.

Are there any beaches close to Four Points By Sheraton Bintan, Lagoi Bay?

Yep, Four Points By Sheraton Bintan, Lagoi Bay is a short 4-minute walk from Lagoi Bay Beach.

Is there a spa on site at Four Points By Sheraton Bintan, Lagoi Bay?

Yep, there is an onsite spa at Four Points By Sheraton Bintan, Lagoi Bay. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Four Points By Sheraton Bintan, Lagoi Bay have a pool?

Four Points By Sheraton Bintan, Lagoi Bay has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Four Points By Sheraton Bintan, Lagoi Bay?

Four Points By Sheraton Bintan, Lagoi Bay features 3 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Four Points By Sheraton Bintan, Lagoi Bay a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Four Points By Sheraton Bintan, Lagoi Bay.

Is Four Points By Sheraton Bintan, Lagoi Bay family-friendly?

You bet! With amenities such as a free children's club and a children's pool, it's no surprise that Four Points By Sheraton Bintan, Lagoi Bay is a hit with families.

Does Four Points By Sheraton Bintan, Lagoi Bay serve breakfast?

You bet, complimentary buffet breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Four Points By Sheraton Bintan, Lagoi Bay?

No, Four Points By Sheraton Bintan, Lagoi Bay does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points By Sheraton Bintan, Lagoi Bay?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points By Sheraton Bintan, Lagoi Bay?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Points By Sheraton Bintan, Lagoi Bay?

No, pets and service animals are not allowed.

Four Points By Sheraton Bintan, Lagoi Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 51 reviews
Rating 8 - Good. 13 out of 51 reviews
Rating 6 - Okay. 3 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Bintan
The service was outstanding especially at breakfast. The buffet is amazing even by Asian standards. There were at least 4 different types of buffets at breakfast. The chef went out of his way to accomodate dietary needs. The resort was tranquil and peaceful. The pool was stunning. The only downside is men attending conferences who sit around the pool on deck chairs smoking. Attendees also block access to new pool towels and return of used towels. The pool area should be manned to prevent this. The Spa was idyllic with serene music and wonderful fragrances.
Stayed 3 nights in Nov 2024

8/10 Good

Jia Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good and top notch about this hotel. Hotel room is clean, view was great (seeing the ocean), staff is extremely friendly and helpful (even kids said that). Food - breakfast was very good too. However, as there are limited things to do in the hotel premises, family with kids will have to arrange to go out which hotel also help to arrange. However, transportation is very expensive, for example, arranging transport just to eat seafood may cost around 350,000 (rupiah). Activities outside hotel may be quite costly too, for example, the entrance fee to Safari Zoo is around 150,000 per pax, and feeding package will cost 350,000. So do remember to do your research first before going!
Stayed 2 nights in Dec 2024

10/10 Excellent

HAO HSUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are new and staff are really friendly. Nice cozy room
Stayed 2 nights in Nov 2024

10/10 Excellent

Xiao Juan, Delta

Good food , good swimming pool
Stayed 2 nights in Nov 2024

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, clean property. However the hotel does not provide transport to the nearest town.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mazal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shout-out to Fatana, Ardy & Rio for their exceptional customer service & hospitality! Thanks for making my short trip more enjoyable & worth it....:))
Stayed 1 night in Oct 2024

8/10 Good

Leona

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel for a weekend getaway! Very nice staff and modern looking rooms.
Stayed 1 night in Oct 2024

8/10 Good

S M Faizul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good for 3 nights. What we felt was poor was the buffet breakfast. Almost the same thing everyday. Also most of the items was Indonesian styled food and not likened by us.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, cozy hotel
Very quiet and nice place to stay, free transfer from/to the terminal is provided. The hotel is very new and away from the crowded area. Every staff serves with smile. The food is good too.
Stayed 1 night in Sep 2024

10/10 Excellent

joshua, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was relaxing. Kind of remote, with limited options.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to stay in Bintan and enjoy with family kids . Amazing friendly and supportive staff with prompt service. Will revisit soon to explore villa :)
Stayed 2 nights in Sep 2024

8/10 Good

Andrew Wilson

Stayed 2 nights in Aug 2024

6/10 Okay

Lee Kiat

Stayed 2 nights in Aug 2024

10/10 Excellent

Bulathalage Udara Kelum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at Four Points Bintan and the staff, from the front desk to the restaurant, were extremely helpful and friendly . The hotel is still not fully open so some of the facilities has to improve but overall, we had a very good time. We spent most of the time at the El Lagoi Beach Club, which was a lovely place to relax and the staff was extremely friendly. Thank you, Febry , Dimas and Jesika for the lovely service. We will come again. Rooms need to improve, as our balcony area could not be used if it rained, and the sofas were not that comfortable, but it may be due to soft opening.
Stayed 1 night in Aug 2024

10/10 Excellent

Nanako

Liked: Cleanliness, staff & service, property conditions & facilities
Very new very clean
Stayed 2 nights in Jul 2024

6/10 Okay

Shadow

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
The property was nice & new. Half the hotel rooms are still under construction but you don’t even realize that. The check in staff was courteous; the transportation staff, housekeeper, all exceptional. The breakfast was also amazing-good staff. The servers at the pool bar, however, should be re-trained. They were so slow, never coming for an order quickly. I decided to order 2 drinks at a time so I didn’t have to wait. They are the same servers around the pool & they make it hard to order anything as they are not around. there were around 7staff at the pool bar, all on phones/ chatting& laughing with each other. how awful will service be if the whole hotel is full? you have to beg to get your bill, so we resorted to just walking away until they chase you down for a signature. 2 incidents happened that were poorly handled. 1-my husband ordered a Moscow mule, then he commented that it tasted awful & there was not any alcohol in it. We passed it around the table & all agreed. The server came back and asked how is the drink? I said it tasted like no alcohol. Then he giggles &says we forgot. If we had said fine, was he just going to keep the extra alcohol? 2-when it rains there is not any drainage around the pool bar at all, some boards are already rotting and falling in. Worse, the tiles inside are super slippery & 4 kids fell. My kid was very badly hurt, then staff started vacuuming the water. A few more kids fell. We were offered only a milkshake for free.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Getaway Best Service Best Food Best Hotel
Everything is so good, from smiley staff to comfortable and clean room, not to mention the good food at Rampah cafe. We were greeted by friendly n helpful staff from the moment we arrived. Service staff at front counter and Rampah cafe were very helpful. The room is nice n clean and with spectacular sea view and pool view. Lagoi bay is beautiful. And when the shuttle bus came late for our pick up to the ferry terminal, their staff took the initiative to send us is hotel’s private vehicle! So impressive. I am already planning my next weekend getaway at Four Points Sheraton ! Room 3031 Guest
Stayed 2 nights in Apr 2024

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Yuka

Stayed 1 night in Feb 2024

2/10 Terrible

Martin

Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Susanne

Stayed 2 nights in Aug 2024

10/10 Excellent

WAI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Yuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Masashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Getaway ever
The property is fantastic. Best vacation ever. The restaurant team was especially sweet and made us a welcome cheese-cake as we as family were meeting for the first time in Indonesia. Outstanding property, outstandibg services. Will come back FOR SURE.
Stayed 2 nights in Aug 2024