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Embassy Suites Hotel Birmingham

3.5 star property
Birmingham hotel in Homewood with free breakfast and 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites Hotel Birmingham

Exterior
Reception
Restaurant
In-room safe, desk, iron/ironing board, WiFi
32-inch LCD TV with satellite channels, Smart TV, first-run films

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Bar
  • Gym
  • 24/7 front desk
  • Pet-friendly
The price is AU$227
includes taxes & fees
30 Dec - 31 Dec

Explore the area

Map
2300 Woodcrest Pl, Homewood, Birmingham, AL, 35209
  • Birmingham Zoo
    14 min walk
  • Vulcan Statue
    18 min walk
  • Birmingham Botanical Gardens
    20 min walk
  • Birmingham, AL (BHM-Birmingham Intl.)
    10 min drive

Room options

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Suite, 2 Double Beds, Accessible, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly

32-inch LCD TV with satellite channels, Smart TV, first-run films

Suite, 2 Double Beds, Non Smoking, Allergy Friendly

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, WiFi

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Allergy Friendly (Roll-in Shower)

In-room safe, desk, iron/ironing board, WiFi

Suite, 1 King Bed, Accessible, Allergy Friendly (Roll-in Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Room, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
Designer toiletries
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Executive Room, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, WiFi

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • 109 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite, Non Smoking

In-room safe, desk, iron/ironing board, WiFi

Premium Suite, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
  • 109 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, iron/ironing board, WiFi

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 50 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

In-room safe, desk, iron/ironing board, WiFi

Room, 1 King Bed, Non Smoking, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Premium Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, WiFi

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
  • 91 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, iron/ironing board, WiFi

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

In-room safe, desk, iron/ironing board, WiFi

Premium Suite, 1 King Bed, Non Smoking, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

32-inch LCD TV with satellite channels, Smart TV, first-run films

Premium Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Basic)

32-inch LCD TV with satellite channels, Smart TV, first-run films

Room, 2 Double Beds, Non Smoking (Basic)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Blackout curtains
Designer toiletries
  • 50 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, WiFi

Premium Suite, 2 Double Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 109 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Allergy Friendly

32-inch LCD TV with satellite channels, Smart TV, first-run films

Suite, 1 King Bed, Non Smoking, Allergy Friendly

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

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Pool
Breakfast included
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (1001)
The price is AU$236
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Homewood Suites by Hilton Birmingham Downtown Near UAB

About the area

Birmingham

At Embassy Suites Hotel Birmingham you'll be within a 20-minute stroll of Birmingham Zoo and Vulcan Park and Museum. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. Other amenities include a free manager's reception, Wi-Fi in public areas and laundry facilities. Each morning free full breakfast is offered between 6:00 AM and 9:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Homewood hotel include University of Alabama at Birmingham and Birmingham Jefferson Convention Complex.

What's nearby

  • Birmingham Zoo - 14 min walk
  • University of Alabama at Birmingham - 4 min drive
  • UAB Hospital - 4 min drive
  • Samford University - 4 min drive
  • Alabama Theater - 4 min drive

Getting around

  • Birmingham Station - 8 min drive
  • Birmingham International Airport (BHM) - 10 min drive

Restaurants

  • ‪Jack's - ‬14 min walk
  • ‪Rodney Scott's BBQ Homewood - ‬12 min walk
  • ‪Salem's Diner - ‬18 min walk
  • ‪Chicken Salad Chick - ‬15 min walk
  • ‪Big Bad Breakfast - ‬16 min walk

About this property

Embassy Suites Hotel Birmingham

Birmingham hotel in Homewood with free breakfast and 24-hour fitness centre
Embassy Suites Hotel Birmingham offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business centre and a meeting room. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Embassy Suites Hotel Birmingham. Parking is available for a fee.

This Birmingham hotel is smoke free.

  • 242 guestrooms or units
  • 8 levels
  • Built in 1989
  • Full breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Embassy Suites Hotel Birmingham offers 242 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes sofa beds. 32-inch LCD televisions come with premium satellite channels and first-run films. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Birmingham hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Free RV/bus/lorry parking on site
  • Parking on site (USD 5 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 18 2024 to December 31 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self-parking fee: USD 5.00 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Birmingham Homewood
Embassy Suites Hotel Birmingham
Embassy Suites Birmingham
Embassy Suites Birmingham
Embassy Suites Hotel Birmingham Hotel
Embassy Suites Hotel Birmingham Birmingham
Embassy Suites Hotel Birmingham Hotel Birmingham

Frequently asked questions

What is the cancellation policy at Embassy Suites Hotel Birmingham?

Embassy Suites Hotel Birmingham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites Hotel Birmingham?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites Hotel Birmingham on 30 Dec 2024 start from AU$227.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites Hotel Birmingham?

Yep, Embassy Suites Hotel Birmingham has free RV/bus/truck parking. Self car park with in/out privileges is also available for USD 5.00 per day.

Does Embassy Suites Hotel Birmingham have a pool?

Embassy Suites Hotel Birmingham has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM. The swimming pool will be unavailable from December 18 2024 to December 31 2024 (dates subject to change).

What makes Embassy Suites Hotel Birmingham a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Embassy Suites Hotel Birmingham.

Does Embassy Suites Hotel Birmingham serve breakfast?

You bet, free full brekkie is served daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at Embassy Suites Hotel Birmingham?

No, Embassy Suites Hotel Birmingham does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites Hotel Birmingham?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites Hotel Birmingham?

Check-in begins at 4:00 PM. Check-out time is noon.

Embassy Suites Hotel Birmingham Reviews

Reviews

6.6
Rating 10 - Excellent. 274 out of 1004 reviews" "
Rating 8 - Good. 196 out of 1004 reviews" "
Rating 6 - Okay. 173 out of 1004 reviews" "
Rating 4 - Poor. 194 out of 1004 reviews" "
Rating 2 - Terrible. 167 out of 1004 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

pam

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy. The breakfast was amazing. Enjoyed walking around the atrium looking at the fish. The gentleman at the front desk when we first arrived, was not very friendly or helpful. The rest of the staff was amazing.
Stayed 1 night in Sep 2024

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is very dated and run-down. The room furnishings and carpet extremely worn. Lighting was poor. Loud music played until the very early hours of the morning.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice but in need of repair
Television in bedroom didn’t work. Had buckets sitting around due to leaking. Mirror had finger prints - wasn’t cleaned. Carpet felt damp - musty like. Ceilings were pealing. It was in bad need of repair. Reception and Breakfast were very good. Staff friendly. Nice touch to have fish food for the kids to feed the fish.
Stayed 1 night in Sep 2024

2/10 Terrible

Paul

Bikes were stolen out of truck
Stayed 1 night in Sep 2024

8/10 Good

Phebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindly communicate with your guests next time when you’re having issues with your running water. Check in and check out was great. They allowed us to do a late check out.
Stayed 1 night in Sep 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Price was high for the quality of the property.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tomiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food the customer service the room was very nice. Great place to stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

6/10 Okay

Leon

Travelled with family
Liked: Staff & service
Free breakfast
Stayed 2 nights in Aug 2024

8/10 Good

Mikul

Stayed 1 night in Aug 2024

8/10 Good

Nikita

Travelled with group
Liked: Cleanliness, staff & service, amenities
I always have a peaceful deep sleep at the Embassy. The mattress is magical. The front desk staff and bartender were extremely friendly and professional. You cannot beat the breakfast; no other hotel compares to their breakfast. They now charge for self-parking but it is only $5 a night.
Stayed 1 night in Aug 2024

6/10 Okay

CHERYL

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in old hotel that needs to be remodeled. The carpets are dirty and stained. The chairs are dirty and stained I will not stay at that hotel. And I wouldn't suggest anyone to stay there either. Until they have remodeled. It looks like it was once a beautiful hotel, but age has caught up with it needs to be remodeled.
Stayed 3 nights in Aug 2024

4/10 Poor

Chelsea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful and very helpful! The property is run down and not well maintained. The carpets are badly torn and stained. Closet doors missing. Hair in the bathroom. One of the elevators smelled like urine.
Stayed 1 night in Jul 2024

4/10 Poor

Victoria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures for the hotel need to be updated. The lobby area had stains on the carpet. The tables were chipped. The couches had stains as well. My premium king room was very spacious, but the bed was broken, the bathroom smelled like urine, and the furniture in the living room area had stains on them. I would not recommend this hotel to anyone.
Stayed 2 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Spacious
The room was very spacious and comfortable. We had plenty of room. There are 3 total sinks in the room and mirrors everywhere. Breakfast was wonderful and the omelette made it even better. Even though there was a large crowd there, the omelette chefs worked quickly. I’ll definitely be back.
Stayed 1 night in Jul 2024

8/10 Good

Nicole

Stayed 2 nights in Jul 2024

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is a very aged property that need renovations badly. Our room was smelled of mold and was musty. The furniture was outdated and torn in someplaces. The curtains were old and need replacing. Breakfast was good especially the omelets. The bed slept good. Stayed 1 night.
Stayed 1 night in Jul 2024

4/10 Poor

Henzy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel was old and dated, it was rough stay - the staff was amazing and tried to accommodate
Stayed 2 nights in Jul 2024

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr. E
The staff at front desk and in restaurant are friendly and courteous. The options of breakfast, happy hour and having a steak house on the property are all excellent. The rooms are clean but the restaurant needs work on the floors. The floors are sticky making the area feel unclean. It could be the wax used, but I have stayed there 4 times this year and it's always the same. Other than that, the location and services are quite good.
Stayed 2 nights in Jul 2024

10/10 Excellent

latora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Billy Jo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better Employees and updates
We were disappointed that the pool was closed. We understand that is not any control of the staff. The hotel definitely needs to be updated. We were in a handicapped room. I didn’t pick a handicap room but it was fine. The issue was it smelled musty, the bathroom flooded into the main room when you took a shower. When we went to get breakfast we were early. Instead of the employee saying anything apologetic a put our misunderstanding of the time she was very rude. She stated “Coffee Only!” She was very rude and even argued with another couple that didn’t realize the breakfast times were different on the weekends. Lots of roof leaks during rain. In our room the carpet was pulled from the edging. One TV didn’t work, the front sink wouldn’t turn off completely for several minutes. The shower curtain and window curtains are not wide enough to fit.
Stayed 2 nights in Jul 2024

6/10 Okay

Rosalinda, Grand Prairie

Travelled with family and small children
Liked: Amenities
Bathroom sink was slow to drain. Had to ask for towels & bedding for couch even though my reservation was for three. Plus I had go get them from front desk. No hot tub.
Stayed 4 nights in Jul 2024