6/10 Okay
Alexander
Travelled with family
21 Jan 2025
Disliked: Cleanliness, staff & service
Not the best stay this time
This was my second stay at this location, I observed the ceiling fan in my room having layers of dust on it, bathroom ceiling paint chipped, bathroom tub constanly dripping from the faucet, lamps inner lining chipped etc,( I have pictures)I requested a late check out of 1 hour to attend my Grandsons 2yr bday event on Sunday only to be granted 30 minutes ( Per the front desk clerk) as It was communicated to me that the head cleaning personnel communicated this to her, I asked to speak with the individual who granted me the 30 minutes but was told "No", I asked the front desk clerk was she the manager and she stated "no the manager doesn't work on weekends" I explained my "why for late checkout" to the front desk clerk but it was apparent that she did not want to hear it as I asked for her name, the cleaning leads name and the Managers name, she provided me her first name and the cleaning ladies first name only and the Managers card but that was it, I wasnt getting anywhere with the conversation, thus I left the counter and headed back to my room..the clerk sarcasticly stated something to me while I was walking away as there was another individual behind me in which I thought was unprofessional..I did not respond as I did not want to get kicked out of the hotel and I checked out at the regular time (12pm).Out of all of the stays during family or my business travels, this by far was the most interesting......and I am saying this in the nicest way as there is more to this story!
Alexander
Stayed 2 nights in Jan 2025