4/10 Poor
Jessica
Travelled with family
21 Sept 2024
Disliked: Cleanliness
Disappointing stay
Firstly, let me say this property has the potential to be something very nice, the location is excellent and for us it would have been somewhere we used on a regular basis, whilst visiting family in the area. The apartment was a good size and the beds were comfortable.
Unfortunately, there are a lot of problems. Starting with the front door which was very difficult to get open it is a keyless entry and the door takes some wiggling, we were not the only people struggling with it either. On entry the apartment smelt of stale cigarettes, I complained as I didn’t want to be charged for something that we did not do. I was told they'd organise air freshener, no thanks that wasn’t going to cover a stale smoke smell. On entry to the kitchen that evening I noticed several large and small cockroaches, I messaged with photos and was told they would send bug spray! Sorry but if you actually see that many you have a problem, this of course ruled out using the kitchen (the bug spray did not arrive either). The bedding did not smell fresh, television didn't work and there was no wi-fi code left in the room. The lamp in the bedroom was broken and there were minor repairs needed throughout the apartment too. Dirty laundry and a vacuum sat on the stairs for two days too. It is not acceptable to apologise to guests and then expect them to deal with cockroaches and cigarettes smoke, get your act together as you have something that has potential.
Jessica
Stayed 2 nights in Sep 2024