2/10 Terrible
Meredith G.
12 June 2024
Disliked: Cleanliness
DO NOT STAY HERE
I have never had such an awful experience as I did with this property, and I will never book through VRBO again now that I have experienced what passes for customer support with them.
The listing does not make clear that there is NO bathroom, or even a sink, in the guest room. The room could actually be described as more of a shed, and certainly not a "cabana." The bathroom is in the main house next to the shed. The host (John) sent a message through VRBO with the code to get into the main house, but none of my attempts to use it when I arrived were successful, so I had no access to the bathroom. I got to the property at 9:30pm, and when I couldn't get into the house, I attempted to contact John first through VRBO messaging, then by texting his direct number, then by calling his direct number, and then by ringing the doorbell on the main house. I received no response that evening. In the morning I knocked on the door and was let in by some person who wasn't the host, and when I explained that the code wasn't working, she said she had trouble with it the previous night as well.
After twelve hours had passed with no response whatsoever from John, I contacted VRBO customer support. They did absolutely nothing to help me. I am shocked and infuriated at the treatment I received from both the host and VRBO. They clearly have no interest in seeking accountability from the people who list on their platform.
Meredith G.
Stayed 4 nights in Jun 2024