We were MISLED by your site, YOUR Email confirm said NO Air Conditioning, so we booked at another hotel and cancelled your booking, AND we paid for the Trip cancellation insurance. We called the very next morning after booking at night and it took 5 calls, three hours to get anyone and then Expedia denied the booking or help, even though we have 5 emails from Expedia. And the Hotel then called after we booked a 2nd hotel to say they did in fact have AC! Refund our money as you are required to do, either by your mistake or the trip insurance!