4/10 Poor
Brett Anthony
Travelled with family
30 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much potential given it's location, though failed to deliver - With consideration to only being 3*, with their rates maybe expectation is greater what's on offer. In brief we only stayed one week of a two week booking, the staff on check out didn't even consider asking if everything was ok with our stay, making us feel that this is the norm.
The only thing that stands out is credit to the attentive catering staff and poolside entertainment that was enjoyable and not over the top.
Bad points starting from check in, we were just directed to our room, a little tour of the facility given all inclusive would of been more welcoming. Our room(10) was basic and tired to say the least, the smell of drain/damp was awful, something we thought we could bear and didn't want to make a fuss.
What followed was average food, accompanied by vermin i.e. Pigeon's on the tables and rats throughout in broad daylight. I would question the cleanliness of the pool water for algae to be growing, the plant room looked un operational. All inclusive isn't inclusive to all the drinks on offer, only local spirit and i wouldn't consider the other brands premium
A complaint at the time wasn't necessary, we knew nothing could change during our stay and a refund wasn't an option, therefore we chose to move so we had a memorable holiday, though costing us twice for our second week
Brett Anthony
Stayed 13 nights in Aug 2024
