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Boca de Agua

4.5 star property
Luxury hotel with spa services and 24-hour front desk

Photo gallery for Boca de Agua

Exterior
Tree House (Master Pool) | Terrace/patio
Lake
Exterior
Tree House, 2 Bedrooms (Pool)

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Pool
  • Spa
The current price is AU$562
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Lake Bacalar
    ‪7 min drive‬
  • Cenote Azul
    ‪13 min drive‬
  • Cenote Cocalitos
    ‪13 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪46 min drive‬

Room options

View all photos for Tree House (Master Pool)

Tree House (Master Pool) | Terrace/patio

Tree House (Master Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Ceiling fan
Premium bedding
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Ceiling fan
Premium bedding
Down duvet
  • 90 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Tree House (Jungle)

Tree House (Jungle)

Tree House (Jungle)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Ceiling fan
Premium bedding
Down duvet
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Our Habitas Bacalar

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (182)
The price is AU$453
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Our Habitas Bacalar

About the area

Xul-Ha

A luxury stay in Xul-Ha awaits you at Boca de Agua. You'll be 3.7 km (2.3 mi) from Lake Bacalar and 11 km (6.8 mi) from Cenote Azul. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include massages, facials and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning continental breakfast is served between 8:30 AM and 11:00 AM. .In proximity to this 4.5-property class Xul-Ha hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Cenote Azul - 13 min drive - 11.1 km
  • Cenote Cocalitos - 13 min drive - 11.6 km
  • Laguna Milagros - 18 min drive - 17.4 km
  • Laguna Bacalar Ecological Park - 18 min drive - 16.6 km
  • Chetumal Ferry Terminal - 35 min drive - 32.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬12 min drive
  • ‪Blu Beach Club - ‬13 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬24 min drive
  • ‪Maya Luum - ‬18 min drive

About this property

Boca de Agua

Luxury hotel with spa services and 24-hour front desk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and tour/ticket assistance are also featured at the luxury Boca de Agua. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Xul-Ha hotel.

  • 22 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Boca de Agua offers 22 air-conditioned accommodations with minibars and complimentary bathrobes. Rooms open to balconies. This individually furnished accommodation has separate sitting areas and includes desks. Beds feature down duvets and premium bedding. This Xul-Ha hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. In-room massages and change of towels can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body treatments and manicures and pedicures.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Kayaking
  • Outdoor pool
  • Paddleboard

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • No lift

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

What is the cancellation policy at Boca de Agua?

Boca de Agua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Boca de Agua?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Boca de Agua on 4 Apr 2025 start from AU$510.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Boca de Agua?

Yep, Boca de Agua has a free self car park.

Are there any beaches close to Boca de Agua?

The closest beach to Boca de Agua is Dos Mulas (19 km).

Is there a spa on site at Boca de Agua?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Boca de Agua have a pool?

Boca de Agua has an outdoor pool. The pool is open 9:00 AM to 6:30 PM.

What makes Boca de Agua a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Boca de Agua.

Does Boca de Agua serve breakfast?

Sure does, continental breakfast is offered daily from 8:30 AM to 11:00 AM.

Is there a free airport shuttle available at Boca de Agua?

No, Boca de Agua does not offer an airport shuttle service.

Is there a bar or restaurant at Boca de Agua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Boca de Agua?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Boca de Agua?

No, only service animals are allowed.

Boca de Agua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 0 out of 8 reviews
Rating 6 - Okay. 3 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonas, Zurich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

2/10 Terrible

Matteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lugar maravilloso, carente de atención
El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superó mis expectativas
Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. Traumhafte Lage mit direktem Zugang zur Lagune.
Stayed 2 nights in Aug 2024