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Red Frog Beach Island Resort

4.0 star property
On beach with outdoor pool for sandy fun near Red Frog Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Red Frog Beach Island Resort

Jungle Lodge, 2 Bedrooms
Property grounds
Terrace/patio
On the beach, white sand, free beach shuttle, sun-loungers
Comfort Studio, 1 King Bed, Ocean View, Beachfront | Beach/ocean view

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Isla Bastimentos, Bocas Town, Bocas del Toro, Bastimentos, Bocas del Toro
  • Tortuga Beach
    1 min walk
  • Bastimentos Sky Zipline
    16 min walk
  • Playa Larga
    55 min walk
  • Bocas del Toro (BOC-Bocas del Toro Intl.)
    1 min walk

Room options

View all photos for Jungle Lodge, 1 Bedroom

Jungle Lodge, 1 Bedroom

Jungle Lodge, 1 Bedroom

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Villa, 3 Bedrooms

Premium bedding, individually decorated, individually furnished, desk

Luxury Villa, 3 Bedrooms

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 186 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Luxury Villa, 2 Bedrooms

Luxury Villa, 2 Bedrooms | Outdoor pool

Luxury Villa, 2 Bedrooms

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 139 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Jungle Lodge, 2 Bedrooms

View from room

Jungle Lodge, 2 Bedrooms

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 111 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio, 1 King Bed, Ocean View, Beachfront

Comfort Studio, 1 King Bed, Ocean View, Beachfront

Comfort Studio, 1 King Bed, Ocean View, Beachfront

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Villa, 3 Bedrooms, Beachfront

Luxury Villa, 3 Bedrooms, Beachfront

Luxury Villa, 3 Bedrooms, Beachfront

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 743 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Condo, 2 Bedrooms, Ocean View

Premium bedding, individually decorated, individually furnished, desk

Condo, 2 Bedrooms, Ocean View

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Honeymoon Studio Suite, 1 King Bed, Ocean View

Honeymoon Studio Suite, 1 King Bed, Ocean View | Beach/ocean view

Honeymoon Studio Suite, 1 King Bed, Ocean View

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Azul Paradise Resort

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.2 out of 5, Very good, (88)
The price is AU$755
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Azul Paradise Resort

About the area

Bastimentos

At Red Frog Beach Island Resort you'll be 1.4 km (0.8 mi) from Bastimentos Sky Zipline and 4.9 km (3 mi) from Nivida Bat Cave. Highlights at this beachfront resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, facials and mani/pedis. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find volleyball and sailing, as well as sunloungers. 4004 square feet (372 square metres) of event facilities include a meeting room and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7 AM and 10 AM. There's also the convenience of a free beach shuttle. .Places in the area of this 4-property class Bastimentos resort include Red Frog Beach and Bastimentos National Marine Park.
View more Resorts in BastimentosOpens in a new window

What's nearby

  • Tortuga Beach - 1 min walk
  • Bastimentos Sky Zipline - 16 min walk
  • Paunch Beach - 1 min drive
  • Bluff Beach - 1 min drive

Getting around

  • Bocas del Toro (BOC-Bocas del Toro Intl.) - 1 min drive

Restaurants

  • Barco Hundido Bar
  • The Pirate Bar Restaurant
  • Café Del Mar
  • coco fastronomy
  • Brother’s

About this property

Red Frog Beach Island Resort

On beach with outdoor pool for sandy fun near Red Frog Beach
Some rates at Red Frog Beach Island Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. At Red Frog Beach Island Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach resort also offers an outdoor pool, a garden and a terrace.

This 4-star Bastimentos resort is smoke free.

  • 120 guestrooms or units
  • 50 buildings
  • 4004 sq ft of conference space
  • 372 sq. m of conference space
  • Built in 2009
  • Deli
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Red Frog Beach Island Resort offers 120 accommodations with DVD players and coffee/tea makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Bastimentos resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body treatments and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle

Food and drink

  • Daily continental breakfast available 7 AM to 10 AM for a fee: USD 15 per person
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Point

Things to do

  • Beach volleyball
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Outdoor pool
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • Ziplining

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,004 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Limited room service
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive before 3 PM must contact this property in advance to arrange bag storage. Guests may then enjoy resort amenities until regular check-in hours.
Guests arriving at Tocumen International Airport must arrange flights from Albrook domestic terminal to Bocas del Toro.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Red Frog Beach Island Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 per person
  • Airport shuttle fee: USD 47.08 per person (return)
  • Airport shuttle fee per child: USD 23.54 (return), (from 5 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Red Frog Beach Island Resort Spa
Red Frog Beach Island Isla Bastimentos
Red Frog Beach Island Resort
Red Frog Beach Island Resort Isla Bastimentos
Red Frog Beach Resort
Red Frog Island
Red Frog Resort
Red Frog Beach Hotel Isla Bastimentos
Red Frog Isla Bastimentos
Red Frog Resort Bastimentos
Red Frog Beach Island Resort Resort
Red Frog Beach Island Resort Bastimentos
Red Frog Beach Island Resort Resort Bastimentos

Frequently asked questions

Are there any beaches close to Red Frog Beach Island Resort?

Yep, Red Frog Beach Island Resort is a short 1-minute walk from Playa El Istmito. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Red Frog Beach Island Resort?

Yep, there is an onsite spa at Red Frog Beach Island Resort. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Red Frog Beach Island Resort have a pool?

Red Frog Beach Island Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Red Frog Beach Island Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Red Frog Beach Island Resort.

Does Red Frog Beach Island Resort serve breakfast?

Yeah, continental breakfast is available daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Red Frog Beach Island Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Red Frog Beach Island Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Red Frog Beach Island Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Red Frog Beach Island Resort?

No, pets and service animals are not allowed.

Red Frog Beach Island Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 55 reviews" "
Rating 8 - Good. 8 out of 55 reviews" "
Rating 6 - Okay. 9 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property we have such a great time . I hope to come back soon
Stayed 3 nights in Aug 2024

10/10 Excellent

Irv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on earth!!!
The place is amassing but even more amazing are the people, from Ana, to Sergio, Mario, Jose, Enrique, and practically everyone we encountered, they were all great the hospitality is second to none from all the places I have stayed at. The beaches are amazing; great food, great accommodations, nothing in this place is disappointing; everything is perfect. I will always stay here every time I return.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Kim

Stayed 5 nights in Jul 2024

10/10 Excellent

Jodee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainforest Paradise
This was an amazing resort. The spa was the ultimate rainforest treat. I enjoyed a fantastic massage while immersed in the sounds of the rainforest. We enjoyed zip lining with our 12 year old. It was one of the best zip lining courses we have experienced around the world. The food at the main restaurant La Rosa was mediocre. But the El Palmar resort restaurant next door offered great food.
Stayed 3 nights in Jul 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from friendly staff. The property is located in a beautiful tropical paradise. We will definitely visit this resort again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tracy

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
I have mixed feeling about this place. I have to give low scores to cleanliness and services because the toilet was yellowish. This should be a big no!no! to any guests. It took us almost 14 hours to get instructions to use wifi and drinking water situation. The restaurant experience at La Rosa, however, was very pleasant. Food was delicious and never failed to impress us. Staff were very accommodating. View there was amazing!
Stayed 2 nights in Jun 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great se luded place with an amazing beach. Our pool light was not working and they offered to change our villa (which we were very confortable) and since we refused they borrowed the golf cart instead for the full stay. Friendly staff and beach club. A bit far from the main village if you plan to go there for dinners, but there are 4 restaurants accesible and a market
Stayed 5 nights in Apr 2024

10/10 Excellent

Arvella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very cordial, getting around was easy and there were various options for dining.
Stayed 7 nights in Apr 2024

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very big and so beautiful. The buildings have been situated so well that most of the time you feel like you are alone in the jungle. The villas are amazing! We had so much space and such high quality finishes. The private pools were kept clean and were just what you need in Panama. The staff was so accommodating. You could send a message on WhatsApp and they would help you out. We are pretty fit and did a lot of walking up and down to our villa at the very top of the site and enjoyed it very much, but if you text them, they will bring a small truck or a golf cart to drive you wherever you want to go. They arrange for launchas for you and you can visit other islands or BastiTown. This was the surprise hit of our amazing trip! I so wanted to see a sloth in its habitat and we did see a few as we wandered, but the highlight was when one chose to sleep in the tree right next to our villa. Also, so many red frogs if you take some of the unpaved paths near the beach.
Stayed 3 nights in Apr 2024

8/10 Good

Rebekkah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The villa we stayed in was beautiful, spacious and the grounds were stunning and super private. Full of wildlife! The whole Red Frog area was amazing if you like a VERY quiet, subdued vacation. There is no shopping, not even a gift shop, and very few restaurants which are also often closed. This was an adjustment but we loved the atmosphere and lack of crowds/commercialization. We were oddly "upgraded" to a 3br villa for no apparent reason. I'm not sure if it was actually an upgrade as we didn't need 3 bedrooms. The one thing that really bothered all of us was the incredibly hard beds. I mean ROCK hard! My husband and I weren't able to sleep well the whole trip which really made it hard to enjoy our time. We're also not used to sleeping in a queen size bed. The descriptions of the amenities online are very misleading. They seem to lay out the facts of one villa, when in reality, each villa is completely different. The description online said there were 3 br, 4 ba. It said there was a king size bed in the master, and another bedroom that had 2 twin beds - these were 2 things very important to us. When we arrived there were 2 br with queen beds and 1br with a twin bed, and only 2 bathrooms. They really need to change the online information to be accurate. At the time of our visit the island was in a drought so water was sometimes off. Also, the pools were only filled about 3/4 full and some not at all. Our private pool was HOT and really needed cleaned by the 3rd day.
Stayed 5 nights in Mar 2024

10/10 Excellent

ashley

Stayed 7 nights in Mar 2024

10/10 Excellent

Amanda, Whitby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total paradise! I stayed here with my husband and two young children (ages 3 & 7). We were upgraded from our two bedroom accommodation to a three bedroom villa with private pool. The accommodation was beautiful, well maintained, have a fantastic ocean view, and was absolutely perfect for our family! The resort shuttle came promptly to pick us up when we requested it. The staff were always extremely helpful from booking water taxis to delivering dinner to us via their golf cart shuttle. I could go on forever about this resort! The beach was beautiful, the waves were huge! I did read about strong riptides, and kept my small children close to me and near the shore and didn't have any issues. Such a wonderful paradise. I strongly recommend staying here!
Stayed 5 nights in Mar 2024

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We especially liked the boat excursion the hotel booked for us, with our Captain Arturo, we toured one of the Zapatillo islands, snorkeled, saw a few dolphins, it was the highlight of our stay. The staff was overall awesome, they picked us up in the golf carts, they were friendly and polite. The rest of the Resort was alright, the restaurants were fine. The whole experience was pretty laid back if you don't expect attention immediately you'll like it ok. The place is so spread out a bit, but it's overall walkable, it seems like they are spread a bit thin for staff. Not a swimming beach area really.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jodi, Coal City, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa 30 - Amazing view, pool, great beaches
Our villa was beautiful! We loved the grounds, the view of the ocean, landscaped perfect with nature. We seen monkeys almost every day and several red frogs too. Food at Punta Lava was very good. Prices for food and drinks really reasonable. Staff friendly and helpful.

8/10 Good

Julia, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but not quite what we expected.
This is not a hotel. This is an opportunity to rent a large house for a large group of people in a very remote place. Ideal for families or groups of friends, but not ideal if you are only one or two people because then you need to share a house with strangers. You need to take a water taxi to Bocas (the town) for nightlife. We thought the idea was great except you have to pay for the taxi if you don't want to take the resort shuttle during the few times of day it runs. The prices at the one local restaurant are equal to New York $20-30 per plate, and though the food is good, the service is horrible. We were very surprised by the high prices of all the amenities. The restaurant for the hostel (Kayuko) on the other hand, is LOVELY. GREAT FOOD, great people, great wifi. If you are looking for a poolside location with cabanas and drink service, this is not it. If you are looking for a private house to bring you whole family, this will be great for you. The beach was absolutely beautiful, but getting there then getting to the villas on the unpaved roads in a golf cart will do a number on your back- not for the faint of heart!

10/10 Excellent

The Adventureers

Liked: Cleanliness, staff & service, room comfort
Blew me away
We were very impressed with the Red Frog Beach accommodations. It was a full size 2 bedroom home with a great room. The kitchen had a fabulous island for entertaining. Just off the great room was a fully covered patio that was completely furnished. The bed rooms were ample size both having en-suite baths. A plus was a private pool. The water was air temperature so perfect.

10/10 Excellent

Peter Bauer, Winthrop, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful beaches and wonderful trails to hike on the island. This is a good place to go if you love nature and exploration.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Vicki Karl, Woodstock Ga

Liked: Cleanliness
Disliked: Room comfort
Not what we expected
Takes 2 boat rides to get here. Soaked and left at the dock. No one to direct you to reception which is a distance up a dirt road. We gave them our confirmation # , they indicated no booking. We booked a queen, villa private pool. Sent us across to another building, locked(all this in pouring rain) wait After 45 minutes, back to orig. building and they said no booking. All day,pouring rain. Told to go to the "restaurant" and wait another long hike. He agreed to drive us with our luggage. At the restaurant, they were out of most food. Were told they would be back in 40 minutes. 2 1/2 hours before we managed to get someone back to get us. They said they found our reseravation and blamed hotels.com for the confusion. I have never had a problem before. Up the hills on the dirt roads in a golf cart in the rain and arrive at "our villa" Opened the door and there were 3 other couples in the villa and our room was at the top of the marble stairs. Not anticipated. I cannot maneuver stairs. Back to reception. Manager indicated it was Hotels.com to blame for our misunderstanding, that we rented a queen bed in a villa with a private pool. Choose carefully. Be aware cost for cart rental. This is a Jurasic park experience,suited for those wanting a walking nature experience. Do not expect delux treatment. If you go, make sure you pick up supplies in Bocas Del Toro as there is nothing available once you get to Red Frog.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The "hardware" is excellent but the service very poor; it was impossible to get in contact with the staff by phone or mail! Enrique saved us from a unpleasent stay, he did everything to correct the mistakes of other people and was a very pleasant host!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

G, cr

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

M. Ridgers, Red Frog Beach, Isla Bastimientos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at Red Frog Beach
We had an amazing time here! The villas were beautiful and worth every penny. Even though it rained half the time we didn't mind because it was very comfortable to relax in the villa.

4/10 Poor

Fabio, Costa Rica

Liked: Room comfort
Disliked: Cleanliness, staff & service
we are a family we like to travel and experience,
The place is beautiful, the villas are very well equipped, but the customer service very poor, for example to meet you at the villa took more than 45 minutes in an uncomfortable and unconditional reception, every time I needed something but they said that if you did not arrive, the last day did not appear to receive life and I'm still waiting for the state of mind that would be immediately sent to my email address