4/10 Poor
Alexandra
Travelled with family
22 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at this hotel for 8 nights with my family. During the check-in process and in the Expedia conditions, they never mentioned the fee for visitors. On the third day, some family members came to visit us in our three rooms. That night, the front desk called to inform us that if our visitors stayed after 10 PM, we would be charged $30 the next day.
The following day, I tried to contact the manager, but he could not explain why this fee wasn't mentioned during the check-in or reservation process. Instead, he talked about his background and dominated the conversation for 20 minutes without addressing any of my concerns. I also mentioned that a rude staff member had called us in an unprofessional manner just two days prior. We had given him a cellphone that we found at the reception area, but he pocketed it instead of returning it immediately. When the owner of the cellphone came back looking for it, he never mentioned that he had it until we alerted her.
I am extremely disappointed with the staff at this hotel and the manager—not only for the unexpected fee but also for the unprofessional treatment of guests. This is not a five-star hotel, as their facilities are mediocre and do not offer any conveniences for hosting visitors.
Alexandra
Stayed 8 nights in Jan 2025