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Kameha Grand Bonn

Boardwalk/promenade Bonn hotel in Beuel with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Kameha Grand Bonn

Combined shower/bathtub, deep-soaking bathtub, rainfall showerhead
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
Building design
Premium bedding, in-room safe, desk, blackout curtains
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Parking available
    Parking available
  • Gym
    Gym
The price is AU$201
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Am Bonner Bogen 1, Bonn, NW, 53227
  • Museumsmeile
    4 min drive
  • United Nations
    5 min drive
  • Freizeitpark Rheinaue
    7 min drive
  • Cologne (CGN-Cologne - Bonn)
    16 min drive

Room options

View all photos for Superior Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Room

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Diva Suite with River View

Diva Suite with River View

Diva Suite with River View

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 45 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room Deluxe (partial river view)

Superior Room Deluxe (partial river view)

Superior Room Deluxe (partial river view)

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
Premium bedding
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

LCD TV

Junior Suite

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fair Play Suite

Fair Play Suite

Fair Play Suite

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Hero Suite with Roof Terrace

Hero Suite with Roof Terrace

Hero Suite with Roof Terrace

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Renovated in 2022
  • 55 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Deluxe (partial river view)

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Deluxe (partial river view)

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 40 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite with Roof Terrace

View from room

Royal Suite with Roof Terrace

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
Dining table
HDTV
  • 200 sq m
  • River view
  • Sleeps 8
  • 4 Single Beds and 2 Double Sofa Beds

View all photos for Beethoven Suite with River View

Beethoven Suite with River View

Beethoven Suite with River View

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 55 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Queen Suite with Roof Terrace

Premium bedding, in-room safe, desk, blackout curtains

Queen Suite with Roof Terrace

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Renovated in 2022
  • 100 sq m
  • River view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Corner Suite

Corner Suite

Corner Suite

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2022
Premium bedding
  • 45 sq m
  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for King Suite with Roof Terrace

King Suite with Roof Terrace

King Suite with Roof Terrace

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
Dining table
HDTV
  • 100 sq m
  • River view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Princess Suite

View from room

Princess Suite

Highlights

Separate sitting area
Soundproofed
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
Dining table
HDTV
  • 100 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

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includes taxes & fees
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About the area

Bonn

Kameha Grand Bonn places you in the centre of Bonn, within just a 5-minute stroll of Rhine and within 20 minutes of Arboretum Park Haerle. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna and steam room. The restaurant, Ludwig’s, is open for breakfast, brunch, lunch and dinner. Stage Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and pool loungers as well as access to a playground. 27437 square feet (2549 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this Beuel hotel, you'll be 1.7 km (1.1 mi) from Sieben Hills Nature Park and 2.7 km (1.7 mi) from Dog Park.

What's nearby

  • United Nations - 5 min drive
  • Beethoven House - 7 min drive
  • Freizeitpark Rheinaue - 7 min drive
  • World Conference Center Bonn - 8 min drive
  • University of Bonn - 8 min drive

Getting around

  • Bonn-Oberkassel Station - 10 min walk
  • Ramersdorf U-Bahn - 10 min walk
  • Cologne - Bonn Airport (CGN) - 16 min drive

Restaurants

  • ‪Parkrestaurant Rheinaue - ‬5 min drive
  • Rohmühle
  • ‪Telekom Shop - ‬3 min drive
  • ‪Bundeshäuschen - ‬19 min walk
  • ‪Il Duetto - ‬4 min drive

About this property

Kameha Grand Bonn

Boardwalk/promenade Bonn hotel in Beuel with 3 restaurants
Kameha Grand Bonn offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 9 meeting rooms, and limo/town car service are available. Event space at this hotel measures 27437 square feet (2549 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Kameha Grand Bonn. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. A complete renovation of Kameha Grand Bonn was completed in January 2022.

Smoking is allowed in designated areas at this Bonn hotel.

  • 1 building
  • 254 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 27437 sq ft of conference space
  • 2549 sq. m of conference space
  • Built in 2009
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Kameha Grand Bonn offers 254 accommodations with espresso makers and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Uncovered parking on site (EUR 15 per day)
  • Covered valet parking on site (EUR 25 per day)
  • Extended parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 to 28 for adults and EUR 14 to 14 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ludwig’s
  • Rheinalm
  • Stage Bar
  • YUNICO

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 27,437 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On a river
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 25
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 6.42 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 28 to 28 for adults and EUR 14 to 14 for children
  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
  • Uncovered self-parking fee: EUR 15 per day
  • Valet parking fee: EUR 25 per day
  • Extended parking fee: EUR 25 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 25 (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses geothermal energy, plus eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number KAMEHA GRAND BONN Betriebsgesellschaft mbH, DE265633990, Am Bonner Bogen 1, 0228 4334 5000

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kameha
Kameha Grand Bonn
Kameha Hotel
Kameha Hotel Bonn Grand
Kameha Grand Hotel Bonn
Kameha Grand Bonn Hotel
Kameha Grand Hotel
Kameha Grand
Kameha Grand Bonn Bonn
Kameha Grand Bonn Hotel
Kameha Grand Bonn Hotel Bonn

Frequently asked questions

What is the cancellation policy at Kameha Grand Bonn?

Kameha Grand Bonn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kameha Grand Bonn?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Kameha Grand Bonn on 1 Dec 2024 start from AU$189.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kameha Grand Bonn?

Yep, Kameha Grand Bonn has an uncovered self car park for EUR 15 per day. Additionally there is extended parking for EUR 25 per day.

Are there any beaches close to Kameha Grand Bonn?

The closest beach to Kameha Grand Bonn is Badestelle Siegfähre (6.1 km).

Is there a spa on site at Kameha Grand Bonn?

Yep, there is an onsite spa at Kameha Grand Bonn. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Kameha Grand Bonn have a pool?

Kameha Grand Bonn has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Kameha Grand Bonn?

Kameha Grand Bonn features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Kameha Grand Bonn a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kameha Grand Bonn.

Are there hot tubs in the rooms at Kameha Grand Bonn?

No, but there are deep-soaking baths in the guestrooms.

Does Kameha Grand Bonn serve breakfast?

You bet, buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Kameha Grand Bonn?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kameha Grand Bonn?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kameha Grand Bonn?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kameha Grand Bonn?

Dogs are welcome at Kameha Grand Bonn, with food and water bowls on offer.

Kameha Grand Bonn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 360 out of 784 reviews" "
Rating 8 - Good. 238 out of 784 reviews" "
Rating 6 - Okay. 97 out of 784 reviews" "
Rating 4 - Poor. 60 out of 784 reviews" "
Rating 2 - Terrible. 29 out of 784 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service
During our recent stay in Bonn, the Kameha was highly recommended. My partner actually worked here within the first few years of when it opened, and spoke highly of the level of service and attention to detail that the staff at that time was trained up to. Unfortunately, we were both very disappointed in our experience; check-in was difficult to find and took a lot longer than expected (especially considering that the lobby area wasn't busy at all when we arrived), once in our room we checked up on the mini-bar for a quick refreshment, only to find a half-eaten, moldy container of liverwurst spread from the previous guest in that room (which had to have been quite some time ago). The bottle of sparkling wine that was supposed to have come with our reservation was nowhere to be found, nor was the partial park / river view that was listed in the details of our reservation - we were instead squarely faced with the abandoned parking lot and construction site across the street. We briefly inquired about the amenities listed above, and were firmly told that they weren't a part of the reservation that we had made. Seeing that it was already late in the day and we had social obligations to attend to, we didn't press the issue. On our way out, we asked the bartender about coffee options (were takeaway or milk alternatives available?), to which he gave us a scoff and dismissive "no". Spa & pool were great, but overall an underwhelming experience that we felt you should know of.
Stayed 1 night in Jul 2024

10/10 Excellent

Jacopo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Irazema

Travelled with family
Disliked: Room comfort
A beautiful hotel with Poor service.
They didn’t gave us the room we wanted to.
Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 1 night in Jun 2024

10/10 Excellent

Shaista

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay nice hotel
Stayed 4 nights in Jun 2024

6/10 Okay

Aymeric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2024

8/10 Good

Georg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hochwertiges Ambiente
Das Zimmer hat mir gut gefallen. Es ist großzügig eingerichtet und es fehlt an nichts. Die Qualität des Frühstücks war gut, reichlich und frisch. Allerdings fühlte man sich durch die Menschenschaaren wie in einer Bahnhofshalle. Das Restaurant in dem das Frühstück serviert wird ist ganz in Ordnung, aber die orientierungslos umherirrenden Menschenschaaren machen es ungemütlich. Vielleicht sollte man die Organisation überdenken.
Stayed 1 night in May 2024

10/10 Excellent

marcel

Stayed 1 night in May 2024

6/10 Okay

Marcel Daniel

Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Johann Peter

Stayed 2 nights in Apr 2024

4/10 Poor

David

Stayed 4 nights in Apr 2024

8/10 Good

Andrea

Stayed 2 nights in Mar 2024

4/10 Poor

Johannes

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Kameha is nicely located at the Rhein river. You can take nice walks on the river. Not much else happening in the area, 5 km to downtown Bonn. I had 2 stays with Expedia, aside problems with the new hotel reservation system an overall good experience until I attempted to cancel another reservation I had made in person. When calling in 48h before the reservation, I was told that could only be done in writing, not per phone! When sending the e-mail for cancellation, I was told the reservation was done with Expedia and could be cancelled through Expedia. It was not, I had done it in person at the reservation counter. Maybe their new system is to be blamed again, but I am very disappointed by the service and will never stay in this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Andreas

Stayed 1 night in Feb 2024

10/10 Excellent

Philemen, EDMONTON

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very unique property. Really cool infinity pool and catwalk over the event space. Junior Suite was great, regular room less great--stayed in both as we arrived a day early. A little disappointed the hotel wouldn't honour the price we paid for the 4 day stay in a Junior Suite when we added a day due to the Farmer-road-blockades. That was poorly handled--a little too by-the-book and lacking compassion on that one. Might stay again--would have been a definite would stay again had their customer service instincts been a little more on point.
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and knowledgeable. Room was clean. Bed and pillows were very comfortable.
Stayed 4 nights in Nov 2023

10/10 Excellent

Andreas

Stayed 2 nights in Nov 2023

10/10 Excellent

lee

Stayed 3 nights in Oct 2023

2/10 Terrible

Hude

Stayed 6 nights in Oct 2023

8/10 Good

Samson

Business traveller
Liked: Cleanliness, staff & service
Well-equipped hotel with some challenges
On the whole I am quite happy about my stay. The hotel is clean and well-equipped. However, operating the lights in the room requires a manual that's not there. I never figured out how to turn on or off some lights. I prefer to sleep with cool temperature and a warm blanket. However, the provided blanket is quite thin. So I ended up wearing mu down sweater when I went to bed.
Stayed 5 nights in Oct 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip hotel. Large rooms. And great for staying w partner (romantic). Bathrooms are quite revealing (good when with wife. Not your Mom.). Overall clean. Felt window coverings didn’t shut out enough light (bring an eye patch). Comfortable. Hip. Slightly away from Bonn downtown (other side of river) - fine if you have own transportation. VIP benefit was awesome ! Enjoyed our stay.
Stayed 1 night in Oct 2023

4/10 Poor

Reflex

Stayed 1 night in Oct 2023