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The Highlands at Sugar

3.0 star property
Family-friendly apartment with fitness centre and indoor pool

Photo gallery for The Highlands at Sugar

Fridge, microwave, oven, stovetop
Flat-screen TV, fireplace, DVD player
Balcony
Property grounds
Separate bathtub and shower, free toiletries, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Washer
  • Kitchen
  • Dryer
  • Fireplace

Explore the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪13 min walk‬
  • Hawksnest Tubing Park
    ‪19 min drive‬
  • Grandfather Mountain
    ‪24 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

Highlights

Balcony
Fireplace
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Banner Elk

A family-friendly stay in Banner Elk awaits you at The Highlands at Sugar. You'll be within a 15-minute walk of Sugar Mountain Resort and 3.4 km (2.1 mi) from Sugar Creek Gem Mine. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free WiFi and a fireplace. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A balcony, a DVD player and a separate bath and shower are also available. Housekeeping is not available. .Enjoy the indoor swimming pool, gym and Hot tub as well as access to a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking.
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What's nearby

  • Sugar Mountain Resort - 13 min walk - 1.1 km
  • Lees-McRae College - 17 min drive - 9.4 km
  • Hawksnest Tubing Park - 19 min drive - 14.7 km
  • Beech Mountain Resort - 23 min drive - 16.4 km
  • Grandfather Mountain - 24 min drive - 17.9 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 88 min drive

Restaurants

  • ‪McDonald's - ‬8 min drive
  • ‪Blind Elk Tap Room - ‬11 min drive
  • ‪Banner Elk Cafe - ‬11 min drive
  • ‪Beech Mountain Brewing Company - ‬23 min drive
  • ‪5506' Skybar - ‬21 min drive

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

Family-friendly apartment with fitness centre and indoor pool
The Highlands at Sugar offers its guests an indoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi. Barbecue grills, a vending machine, and an arcade/games room are also featured at the family-friendly The Highlands at Sugar. Free self parking is available.

This 3-star Banner Elk apartment is smoke free.

  • 57 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Languages

English

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Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. The property is professionally cleaned.

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

Frequently asked questions

Is parking available at The Highlands at Sugar?

Yep, The Highlands at Sugar has a free self car park.

Does The Highlands at Sugar have a pool?

The Highlands at Sugar has an indoor pool.

What makes The Highlands at Sugar a romantic place to stay?

1 hot tub, plus fireplaces in the guestrooms, help set the scene for a romantic weekend at The Highlands at Sugar.

Is The Highlands at Sugar family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that The Highlands at Sugar is a hit with families.

Is there a free airport shuttle available at The Highlands at Sugar?

No, The Highlands at Sugar does not offer an airport shuttle service.

What time are check-in & check-out at The Highlands at Sugar?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at The Highlands at Sugar?

No, only service animals are allowed.

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 318 out of 725 reviews
Rating 8 - Good. 236 out of 725 reviews
Rating 6 - Okay. 94 out of 725 reviews
Rating 4 - Poor. 44 out of 725 reviews
Rating 2 - Terrible. 33 out of 725 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felcy pavithra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well stocked kitchen, close to sugar mountain resort, lovely views of the surrounding mountains
Stayed 3 nights in Dec 2024

10/10 Excellent

Nickole

Liked: Cleanliness, property conditions & facilities
I came to snowboard it’s a beautiful place is big is clean everything you need. I have three boys ranging from 17 to 25 and myself single black girl was happy. I just got home but the mountain itself it’s not too high if you want to drive your car no need for a rental is still in the mountain but everything is close. All the fun things to do is close I was at blowing rock sugar mountain and beach mountain. If you go and skateboard in a snowboarding or even tubing, bring you some warm stuff from home so you don’t have to buy the expensive $30 gloves or $40 shades go food shopping and you can save some money. The kitchen had everything you need. I felt home full kitchen, two bedrooms, two bathrooms two couches that had beds. Also, we were comfortable if I ever did this again I would come to Sugar Mountain in the Highlands.
Stayed 2 nights in Dec 2024

8/10 Good

michele

Travelled with family
Liked: Cleanliness, room comfort
Breath taking views!!!
We stayed in a 2 bed, 2 bath town home at the top of Sugar mountain. The views were breath taking! The place itself was very spacious. It could do with some remodeling in the kitchen and throughout the apartment but was really not a big deal for us. The ladies working the office were very friendly and accommodating! My daughter really enjoyed the game room and hot! We would definitely stay again!
Stayed 3 nights in Nov 2024

2/10 Terrible

Evan

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

rogers

Liked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to Grandfather Mountain and other venues
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Our first time staying here. A little disappointed we did not get the view that was shown online - we did not realize there were multiple bldgs some with views some without and also some with private balconys and others with just a common walkway. Apartment was very clean and office staff was very nice and accommodating. Also did not realize there was no a/c but that was our fault for missing that in the description. Overall a nice stay and we would consider staying again just maybe seeing if we could get a different view.
Stayed 2 nights in Jul 2024

8/10 Good

Lara

Travelled with family
Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Tyrone D

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place, just an experience you have to try . I definitely will return
Stayed 3 nights in Apr 2024

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming place to stay and hit the slopes.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, room comfort
Stayed many times. Great price for spectacular view
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The travel up to Highlands is well marked. Staff at the front desk was very pleasant and helpful. For a couple travelling the accommodations are roomy and the bed comfortable. My only feedback is to label the light switches and the heater dials.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, room comfort
LOVE IT HERE!
We had an amazingly wonderful stay here in Unit 106B. The views are breathtaking and the staff was beyond friendly and inviting! We will definitely be coming back!
Stayed 5 nights in Mar 2024

8/10 Good

Katelyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness
This is wonderfully located to access both Sugar and Beech Mt. The staff was absolutely amazing and wonderful to do business with. The property is older but has such beautiful views and the size of the apartments are huge. I wish I had booked directly instead of through Expedia.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hester

Liked: Cleanliness, property conditions & facilities
Polly was kind enough to move me to a quieter unit, so I could work on my book. It took them some trouble and extra cleaning. What a kind extra mile!
Stayed 3 nights in Mar 2024

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities
The cost was comparable to other places in the area. We chose it for the amenities. The game room and puzzle areas they provided were a big hit with our young boys. The fooseball and ping pong equipment was definitely well used but that actually made us more comfortable in allowing our 4 and 7 year old to use them. They also had two gaming consoles that the kids thought were the greatest. This added huge value to our stay as it was fun and free activity right on property for evenings when we wanted to 'take it slow'. The property is dated. We are aware they are in the process of updating units but we couldn't tell if ours was considered "updated" or not because some things seem to be new (bathroom fixtures, etc.) but other items like flooring and firniture seemed worn or older styles. The staff was extremely helpful. Overall the stay was good. Our kids had a great time and we were so close to Sugar Mountain snow tubing/skiing and the Alpine Wilderness Coaster.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elliott

Liked: Cleanliness, room comfort
Nice cozy place
Great property in a great location. The unit was clean, roomy and comfortable. My only complaint is the strict checkout time. We were really hoping to get an extra 30 minutes to check out but management was unable to accommodate us. We ended up leaving some valuables behind as we were rushing out the door.
Stayed 2 nights in Mar 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very quiet and we liked that there was no one above us. The apartment had all of the amenities we could ask for.
Stayed 3 nights in Mar 2024

4/10 Poor

Eric, STONE MOUNTAIN

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a a major update BADLY! Our rental had paint chips falling from the ceiling! Overall and for the price paid for this rental the property management should fix this space up and bring it up to date! This place feels like you stepped back into the late 70's...
Stayed 2 nights in Mar 2024

8/10 Good

balaji

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Loved the view and the fireplace. Clean useful
Stayed 3 nights in Feb 2024

10/10 Excellent

William, South Windsor

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jon

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2024