2/10 Terrible
Soumia
Travelled with family
19 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs! I booked this stay for my parents. Their overall experience was abysmal, to say the least. Not only did the hotel ignore the messages and requests I sent ahead of the check-in but they gave my parents a tiny dark room on the ground floor (which we specifically asked them not to give us) with one small window overlooking an indoors corridor. Very claustrophobic. My father had to pay an extra 260 euros for the two nights to be “upgraded” to a suite, which was dusty, dirty and had two dead small cockroaches in it, along with a spider and a couple of dead bedbugs. The bed only had heavy covers, no sheets. In this oppressive heat, my parents were told by two different receptionists that they must wait until the next day to receive bedsheets, which totally defies comprehension. Besides, the hotel would only give them one flat pillow that, I suppose, both my parents would have to share until the following day. Last and certainly not least, my 70-year-old father had to go up and down repeatedly all by himself with the luggage without any help from a bellboy or a member of the hotel staff, while the receptionist kept persistently calling and re-calling the room because she was “at the end of her shift” and she needed to receive the extra payment in order to leave. Seriously, what kind of 4-star hotel is this? I reached out to the hotel directly to give them a chance to make amends and they totally ignored me. My parents received no apology either, just indifference
Soumia
Stayed 2 nights in Jul 2024
