Ratings based on 833 Verified Reviews

Real reviews from guests who’ve stayed
3.1 out of 5
100% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
2 out of 5
by A verified traveller

Posted 14 Oct. 2024 on Expedia
Well. This was bottom 3 hotels i have stayed in. From our cigarette smoke filled first room with yucky sheets, to tripping on a hole under the carpet in front of the second room. Staff was polite. Place was super run down, carpe pilulled up everywhere. Atrium had a pool in the middle of all the rooms with 5 feet of stagnant water. Paper thin walls made it hard to sleep, you heard every door slam and every cough in a hundred room complex. Sad to give a neg review but it is what it is.
Comment from Hotel Management
15 Oct. 2024 by Jay, Hotel Management
Hi Michael, thank you for sharing your experience. We're sorry to hear about the issues you encountered, from the condition of the rooms and carpets to the noise and state of the atrium. While we're glad the staff was polite, we understand that the overall experience was disappointing. Your feedback helps us understand where improvements are needed, and we appreciate your honesty.
3 out of 5
by A verified traveller

Posted 14 Oct. 2024 on Hotels
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Thank you for your feedback Suzanne! We’d love to hear more about how we can improve your experience for next time.
5 out of 5
by A verified traveller

Posted 14 Oct. 2024 on Expedia
It's excellent
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Thank you for the excellent review Patricia! We're thrilled to hear you had a great stay and hope to welcome you back soon!
5 out of 5
by A verified traveller

Posted 14 Oct. 2024 on Expedia
It's very good
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Hi Patricia, thank you for the great review! We're happy to hear you had a very good stay and hope to see you again soon!
4 out of 5
by A verified traveller

Bargain nothing fancy but ok

Posted 13 Oct. 2024 on Hotels
Good bargain older place but had the necessities
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Thank you for your review! We're glad you found the hotel to be a good bargain and that it had the essentials you needed. We appreciate your feedback and hope to welcome you back in the future!
2 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
The curtains looked like they have never been washed, the carpet was ripped up in some spots, they have a tiny hole by bathroom door that bugs crawled in and out of, the towels and sheets had stains on them and the one outlet was hanging off broken.
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Hi Stefanie, thank you for sharing your experience. We're very sorry to hear about the condition of your room, from the curtains and carpet to the issues with bugs and broken outlets. This is not the standard we aim to maintain, and your feedback will be shared with our team to address these concerns.
1 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
To start with the parking garage is for 6 foot and under vehicles, so we had to park across the street in what looked like a homeless camp. There was no hot water at all, multiple guest complained, we asked for extra pillows because the 2 we had were about as thick as a sheet of paper, and were told they’re weren’t extra. The weight room next to our room was super fun listening to guest slam weights on the ground until all hours. The indoor pool was “under maintenance “ and drained which made alll the echoing in the hallway of doors slamming sound like gunshots at any point of our trip. They could make this hotel free and I still wouldn’t stay there.
Comment from Hotel Management
14 Oct. 2024 by Jay, Hotel Management
Thank you for sharing your experience Nicole. We’re truly sorry to hear about the issues you encountered, from the parking situation to the lack of hot water and noise disturbances. This is not the level of service or comfort we aim to provide. We appreciate your honest feedback, and it will be shared with our team for immediate attention.
5 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
I loved the staff and how easy parking was
Comment from Hotel Management
13 Oct. 2024 by Jay, Hotel Management
Hi Pedro, thank you for the great review! We're happy to hear you enjoyed the staff and the convenient parking. We look forward to seeing you again soon!
5 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
Everything went as planned
Comment from Hotel Management
13 Oct. 2024 by Jay, Hotel Management
Thank you for the 5-star review Pedro! We’re glad to hear everything went smoothly during your stay. We look forward to welcoming you back!
2 out of 5
by A verified traveller

Posted 13 Oct. 2024 on Expedia
This place was run down and barely functioning.
Comment from Hotel Management
13 Oct. 2024 by Jay, Hotel Management
Hi Laurie, thank you for sharing your feedback. We're sorry to hear that the condition of the property didn’t meet your expectations. We appreciate your input as it helps us identify areas that need improvement.