Ratings based on 998 Verified Reviews

Real reviews from guests who’ve stayed
4.5 out of 5
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
2 out of 5
by A verified traveller

Posted 5 Oct. 2024 on Hotels
Comment from Hotel Management
6 Oct. 2024 by Operations Excellence Manager, Hotel Management
Dear Gilad, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Be Well, Elfi FrancisciOperations Excellence Manager
5 out of 5
by A verified traveller

Posted 5 Oct. 2024 on Orbitz
Great experience
Comment from Hotel Management
6 Oct. 2024 by Operations Excellence Manager, Hotel Management
Dear Francisco, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are pleased you enjoyed your stay. It was our pleasure hosting you at The Westin Copley Place, Boston; we hope to see you again soon.Be Well, Elfi FrancisciOperations Excellence Manager
5 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Hotels
This hotel was so clean and the room was incredibly spacious (two attributes super important for a business traveler). I loved the ability to walk to all the hot destinations and the incredible amenities within the modern hotel. To boot, a few of the staff really went above and beyond to make my stay incredible. Visit David at Bar 10, one of the best bartenders I've had in months and Duane down at the front by parking who knows the area and is an expert!
Comment from Hotel Management
30 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Rebecca, We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. We also appreciate your kind remarks about David and our team; we will enjoy sharing your compliments with them. Thank you for choosing The Westin Copley Place, Boston, for your recent stay. It was our pleasure accommodating you, and we hope to have you revisit the next time you are in the area. Be Well, Elfi FrancisciOperations Excellence Manager
2 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Everything was to our expectations until we went to Bar10 launge and saw a mouse. From then on, the stay was ruined
Comment from Hotel Management
29 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Gricelda, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Be Well, Elfi FrancisciOperations Excellence Manager
4 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Expedia
Comment from Hotel Management
27 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Masooda, All of us at The Westin Copley Place, Boston appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well, Elfi FrancisciOperations Excellence Manager
4 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Location was good
Comment from Hotel Management
24 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Shar, It was a pleasure having you at The Westin Copley Place, Boston. We are thrilled to know you enjoyed many aspects of your time with us, including our dynamic location. Thank you for the energizing comments and for choosing Westin, a place where together we can rise. We look forward to your next visit. Be Well, Elfi FrancisciOperations Excellence Manager
5 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Hotels
Comment from Hotel Management
24 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Margaret, All of us at The Westin Copley Place, Boston appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Be Well, Elfi FrancisciOperations Excellence Manager
5 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Excelent
Comment from Hotel Management
24 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Mirsa, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our iconic hotel offers. All of us at The Westin Copley Place, Boston, look forward to having you visit with us again.Be Well, Elfi FrancisciOperations Excellence Manager
5 out of 5
by A verified traveller from Hyannis

Posted 21 Sep. 2024 on Expedia
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Comment from Hotel Management
22 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Elizabeth, Thank you for choosing The Westin Copley Place, Boston. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well, Elfi FrancisciOperations Excellence Manager
4 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Hotels
Great location - Star Market a block away is a great place to stock up on food and drinks. Victoria at Concierge was SO helpful. Front desk was a bit different. All the female workers were so helpful; the males were snooty and wouldn’t even greet us, and they were NOT helpful.
Comment from Hotel Management
22 Sep. 2024 by Operations Excellence Manager, Hotel Management
Dear Robert, We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Victoria. Thank you for your recent stay at The Westin Copley Place, Boston, and your review. We hope to have the opportunity to welcome you back very soon.Be Well, Elfi FrancisciOperations Excellence Manager