6/10 Okay
Lee
21 June 2024
Disliked: Cleanliness
When we arrived I had to wait at reception for a while as there wasn’t anyone in attendance. There seemed to be only one person who did everything. The toilet in our room was badly stained in the bottom and looked like it hadn’t been cleaned for a long time. I complained to the person on the desk and showed her a photo I had taken. She said she would go and clean it whilst we were out. When we returned it had been cleaned but was still dirty at the back which was visible. The following morning I took a shower, I closed the sliding door fully. When I looked down, the water had completely overflowed and saturated the bathroom floor and seeped out onto the bedroom carpet, so much so we had to use all of the towels to soak it up. When I asked to speak to a manager I was told to send an email.
Lee
Stayed 1 night in Jun 2024