4/10 Poor
Susan W
Travelled with group
3 Dec 2024
Disliked: Staff & service, property conditions & facilities
we stay at the Trouville twice a year and accept it for what it is, cheap and cheerful, a place to lay your head after a day at the Christmas market.
this time however the breakfast was such a debacle we will not eat there again.
we were told it was buffet, but there were only rather old bacon and eggs in the hot plate.
We asked for extra items and were told it would be 10 minutes. About half an hour later, we asked for it to go, to be told it was nearly ready and they didn't have a box. We got 3 times the food we asked for, inedible mushrooms beans came another 5 minutes later and were cold.
I was dumping the key and not saying anything when the guy on reception, who was involved in the restaurant, asked how our stay was.
he explained they had had a large group in and had only offered them a continental!
there were dirty tables all over the restaurant.
Susan W
Stayed 1 night in Nov 2024