2/10 Terrible
Graham
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to know where to start with my feedback.
I was shocked to find out i was being charged £12/ night for parking.
Their explanation was that it was because if booked through a 3rd party website. £12 was actually £5 p.n. more expensive than the public car park 50 yds away too , which added to the insult.
The lift that was working ( there are two but only one works) , was completely covered in graffiti. The corridors stunk of curry and stale carpets. The carpets were dirty and smelly ; like no one had deep cleaned them in years. The room was tired , the bed had such a slope in the very old mattress, it was like sleeping on a lumpy old pitched roof and was actually difficult to stay in the bed without rolling out.
The manager told me, if I'd have complained, they would have given me a better room or if i come back next year they'll have refurbished it !!! To which i said, well Why rent that room out at all now..i don't need jam tomorrow. There was no info booklet in the room at all. The tv had no terrestrial channels. There was only two tea bags. The phone had no instructions on how to call down. I tried zero, nine and all the usual numbers you'd ecept. The bar staff were slow, no ice. The breakfast room kept drinking out of things that you'd expect to be topped up without keep having to ask. Like plates, milk, eggs , yada yada.
Trying to get in from the car park , there was no key fob so we kept having to buzz reception.
Not a good experience at all.
Graham
Stayed 2 nights in Aug 2024