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Chateau On The Lake Resort Spa and Convention Center

4.0 star property
Lakefront resort with 2 restaurants and marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chateau On The Lake Resort Spa and Convention Center

Indoor pool, outdoor pool, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Kayaking
2 bars/lounges
Dock

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Spa
  • Parking available
The price is AU$263
includes taxes & fees
16 Jan - 17 Jan 2025

Explore the area

Map
415 North State Highway 265, Branson, MO, 65616
  • Table Rock Lake
    4 min walk
  • Moonshine Beach
    16 min walk
  • Highway 76 Strip
    3 min drive
  • Branson, MO (PLK-M. Graham Clark - Taney County)
    17 min drive

Room options

View all photos for Lakefront King, Balcony, Lake View

Premium bedding, in-room safe, desk, blackout curtains

Lakefront King, Balcony, Lake View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed - single
Premium bedding
Blackout curtains
Shower/bath combination
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Lakefront Ambassador King, Balcony, Lake View

Lakefront Ambassador King, Balcony, Lake View

Lakefront Ambassador King, Balcony, Lake View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed - single
Premium bedding
Blackout curtains
Designer toiletries
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room

Premium bedding, in-room safe, desk, blackout curtains

Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 40 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Suite, 2 Queen Beds

Traditional Suite, 2 Queen Beds | Living area

Traditional Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Shower/bath combination
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Basic Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Lake View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Partial Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
Blackout curtains
Premium bedding
  • 40 sq m
  • Partial lake view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Lake View, Lakeside

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Lake View, Lakeside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • 48 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Garden View

Suite, 1 King Bed with Sofa bed, Garden View | Living area

Suite, 1 King Bed with Sofa bed, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
  • 50 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Shower/bath combination
  • 80 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 93 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Hyatt Vacation Club at The Lodges at Timber Ridge, Branson

Pool
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Washer
Dryer
4.6 out of 5, Wonderful, (1760)
The price is AU$244
for 1 room
includes taxes & fees
7 Jan - 8 Jan
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About the area

Branson

At Chateau On The Lake Resort Spa and Convention Center, you'll be 3.2 km (2 mi) from Showboat Branson Belle and 5.1 km (3.1 mi) from Titanic Museum. Highlights at this resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to motor boating. 43500 square feet (4041 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find a marina, free Wi-Fi in public areas and a 24-hour gym. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4-property class Branson resort include Branson Ferris Wheel and White Water.
View more Resorts in BransonOpens in a new window

What's nearby

  • Showboat Branson Belle - 3 min drive
  • Welk Resort Branson Theatre - 4 min drive
  • Titanic Museum - 6 min drive
  • White Water - 6 min drive
  • Dolly Parton's Stampede Dinner Attraction - 9 min drive

Getting around

  • Springfield, MO (SGF-Springfield-Branson National) - 64 min drive

Restaurants

  • ‪Crazy Craig's Cheeky Monkey Bar - ‬2 min drive
  • ‪Danna's BBQ - ‬5 min drive
  • ‪Jackie B. Goode's Uptown Cafe - ‬6 min drive
  • ‪Fall Creek Steak & Catfish House - ‬5 min drive
  • ‪Shogun Japanese Steak & Sushi - ‬5 min drive

About this property

Chateau On The Lake Resort Spa and Convention Center

Lakefront resort with 2 restaurants and marina
Chateau On The Lake Resort Spa and Convention Center offers its guests a full-service spa, a marina, and outdoor tennis courts. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this resort measures 43500 square feet (4041 square metres) and includes conference space. An outdoor pool, an indoor pool, and a hot tub are also featured at the business-friendly Chateau On The Lake Resort Spa and Convention Center. Parking is available for a fee.

This 4-star Branson resort is smoke free.

  • 301 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 43500 sq ft of conference space
  • 4041 sq. m of conference space
  • Built in 1997
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Chateau On The Lake Resort Spa and Convention Center offers 301 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, French, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Valet parking on site (USD 25 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Atrium Cafe
  • Chateau Grille

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Canoeing
  • Fishing
  • Full-service spa
  • Indoor pool
  • Motor boating
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Water skiing

Family friendly

  • Children's games
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43,500 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.49 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room safe
  • Partner property pool access
  • Pool access
  • Spa access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Valet parking fee: USD 25 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Chateau Lake Resort Spa Branson
Chateau Lake Resort Spa
Chateau Lake Spa Branson
Chateau On The Lake Resort Spa Convention Centre
Chateau On The Lake Resort Spa Convention Center
Chateau On The Convention
Chateau On The Lake Resort Spa and Convention Center Resort
Chateau On The Lake Resort Spa and Convention Center Branson

Frequently asked questions

What is the cancellation policy at Chateau On The Lake Resort Spa and Convention Center?

Chateau On The Lake Resort Spa and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chateau On The Lake Resort Spa and Convention Center?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Chateau On The Lake Resort Spa and Convention Center on 16 Jan 2025 start from AU$212.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chateau On The Lake Resort Spa and Convention Center?

Yep, Chateau On The Lake Resort Spa and Convention Center has an uncovered self car park with in/out privileges for USD 10 per night.

Are there any beaches close to Chateau On The Lake Resort Spa and Convention Center?

The closest beach to Chateau On The Lake Resort Spa and Convention Center is Big Cedar Beach (8.5 km).

Is there a spa on site at Chateau On The Lake Resort Spa and Convention Center?

Yep, there is an onsite spa at Chateau On The Lake Resort Spa and Convention Center. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Chateau On The Lake Resort Spa and Convention Center have a pool?

Yep, and guests recommend it! Chateau On The Lake Resort Spa and Convention Center has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from June to September.

What luxury perks are available at Chateau On The Lake Resort Spa and Convention Center?

Chateau On The Lake Resort Spa and Convention Center features a full-service spa, an outdoor pool and an indoor pool.

What makes Chateau On The Lake Resort Spa and Convention Center a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Chateau On The Lake Resort Spa and Convention Center.

Does Chateau On The Lake Resort Spa and Convention Center serve breakfast?

Yeah, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Chateau On The Lake Resort Spa and Convention Center?

No, Chateau On The Lake Resort Spa and Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Chateau On The Lake Resort Spa and Convention Center?

Yep, Chateau On The Lake Resort Spa and Convention Center has 2 restaurants.

What time are check-in & check-out at Chateau On The Lake Resort Spa and Convention Center?

Check-in begins at 4 PM. Check-out time is 11 AM.

Chateau On The Lake Resort Spa and Convention Center Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 736 out of 1248 reviews" "
Rating 8 - Good. 260 out of 1248 reviews" "
Rating 6 - Okay. 137 out of 1248 reviews" "
Rating 4 - Poor. 68 out of 1248 reviews" "
Rating 2 - Terrible. 47 out of 1248 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. Loved that there was a spa onsite and the staff was very helpful and pleasant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cynthia

Stayed 3 nights in Aug 2024

6/10 Okay

Katie

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
We brought our dog and stayed on the dog friendly floor which seemed to be more dilapidated than the rest of the hotel. It was obvious the room hadn’t been updated in several years and wasn’t cleaned well; grime in the corners of the carpet, dusty fixtures etc. We were also disappointed that the hiking that was mentioned on the website was about a mile away and across the street. They did have some green areas but mostly we walked our dog in a parking lot, although it was a large parking lot. The food was average and overpriced but the coffee from the coffee shop was great as well as most of the staff we encountered. They were friendly and provided good customer service although it did appear that they were understaffed. They also advertised EV chargers and when we called to confirm this they reported there were “many” but none visible in the parking lot upon arrival. The next day we inquired with the front desk who said the chargers were located in the parking garage which is an addition fee. Upon locating the singular, not many, EV charger in the parking garage we discovered it did not have a cord and was just an outlet so we charged offsite which was inconvenient. We did utilize the spa during our stay and that was a lovely experience with all the amenities you’d except from a higher end spa.
Stayed 3 nights in Sep 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fairy tale stay. I feel like a queen every time I come here. It is wonderful place. We had a lake view this time from our balcony. It left me in awe. We plan to come during the Christmas season which we have been before. It is amazing all decorated for the holiday season. You won’t be disappointed. The rooms are very clean and cozy. Great mattress! Service is always welcoming and helpful. It is also very quiet. I can’t say enough about this place.
Stayed 1 night in Sep 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2024

10/10 Excellent

Dana K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in, room was beautiful. Went to the outdoor pool which was so relaxing with towels available and good music. Went to dinner and their food and service were amazing. The balcony was so nice in our room. Bed was so comfortable. Nice place to unwind ❤️
Stayed 1 night in Sep 2024

8/10 Good

Mandie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

William, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic place to stay
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Travelled with family
Liked: Amenities
Stayed 3 nights in Sep 2024

6/10 Okay

Kelly

Travelled with partner
The inside of the hotel was nice, old but nice. The room’s bathroom still had trash in it, there was soap scum in the shower, and the outdoor hot tub wasn’t working the 2nd day we were there. When we first arrived, the person who checked us in assumed we were married and addressed us incorrectly. We had a nice enough stay and would probably stay again but the price was pretty high for as old as the property is.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tracy, Wisner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Sep 2024

6/10 Okay

Jordan

Disliked: Amenities
Room was kind of expensive as it was but then you had to pay extra for everything else like $30 for breakfast seven dollars for a bottle of water
Stayed 1 night in Sep 2024

10/10 Excellent

JOANN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 5 nights in Sep 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked the Chateau for my birthday weekend and was looking forward to staying there for the first time. It is located in such a beautiful location but sadly the outside beauty did not match the inside. My room was located on the 9th floor and was surprised to find an ugly outside view of the roof. The room had mold in the bathroom and the air filter had not been changed since November of 2022. We alerted the front desk and showed them photographs. They did not seem to be bothered by it. At checkout, I gave them a chance to do something about my unsatisfactory stay and the only thing they did was take 20 dollars off for parking. There was no apology. Just makes me sad about customer service these days. My advice is to not be fooled by the fancy name or location. The hotel is in disrepair and is understaffed. Would not recommend to stay there, even if you think you are getting a good rate.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Really loved the pool and the scenery.
Stayed 2 nights in Aug 2024

4/10 Poor

Taryn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The charged me twice for my room. I have called, left a voicemail, and emailed. It has been two weeks and no one has responded. Very poor customer service. Plus they charge a resort fee and for parking. Not worth the high rate. Other options are better in the Branson area.
Stayed 1 night in Aug 2024

10/10 Excellent

Larry

Stayed 1 night in Sep 2024

8/10 Good

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a great great property and grew up coming here as a child. I have so many great memories of this place. As an adult, I still absolutely love this property however I would like to see them do some much needed upgrades with fixtures, beds etc. that would be the only improvement I think this place needs. Will stay again!
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i loved the area and the scenery it was beautiful there. The view of the lake from the 7th floor balcony was amazing. The breakfast was great and the staff at the hotel restaurant was so very nice and helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and welcoming. Room was nice. Chateau Grille dinner was excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Justin, Rancho Cucamonga

Liked: Property conditions & facilities
Very nice hotel in a great location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marvin

Stayed 1 night in Aug 2024

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024