6/10 Okay
Larry L.
24 Mar 2025
Liked: Cleanliness
Oklahoma Four
Nice accommodations. 1.The ventilation is not efficient with the bedroom doors closed. Therefore at night, it's either too cool or too warm in the bedrooms.2. Supplies were not loaded for a four adult five day stay. Additional paper towels, we purchased. there were no replacement kitchen trash bags. We purchased them.We ran out of fire wood. There was no matches to start a fireplace fire and no fire starter.3. The property host was very cordial and responded promptly. She also offered to reimburse for the supplies that we purchased. That is appreciated, but we chose to purchase items that we could take home and use at home.4. An excuse was given that the maintenance staff was short handed because of more than normal duty during spring break week. That comment is considered unprofessional and does not speak well of your organization. If you can't practice hospitality with a high standard of customer service, it might be best to advise your clients to come prepared for these kind of surprises rather than offer excuses.
Larry L.
Stayed 5 nights in Mar 2025