2/10 Terrible
Verified traveller
12 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS PLACE
DO NOT STAY AT THIS MOTEL. I stayed at the Motel 6 in on Dec.28th. I arrived at 5pm to find the lobby empty. I walked around and shouted hello for 5 minutes before desk clerk showed up. I proceeded to my room and tried to take a shower. The water not matter how long I let it run was room temperature at best. I finally gave up and engaged the shower and what came was a trickle. I called the lobby and they tried to move me to THREE different rooms all with the same problems and worse ones. I asked to speak with a manager and was told there wouldn’t be one in till Monday. At this point. I was going to leave but there was a severe weather warning with bad thunderstorms everywhere, so I shelter in place. On Monday I emailed the manager for a refund and got no response. I contacted Motel 6 guest services and got the standard response, and was told someone one would contact me in 5 days. No one did. I contacted them for a second time, again a generic response promising a follow up, never happened. I did notice a partial refund on my CC, but not explanation. I contacted customer service for a third time and was told to contact the hotel directly, well I all ready tried that and got no response. Motel 6’s customer service it to respond with generic emails and hope you go away.
Verified traveller
Stayed 1 night in Dec 2024