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Mandarin Oriental Ritz, Madrid

5.0 star property
Luxury Madrid hotel in Retiro with a full-service spa

Photo gallery for Mandarin Oriental Ritz, Madrid

Property entrance
Lobby
Outdoor dining
Suite (Turret) | Living area
Restaurant

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Pet-friendly
  • Room service
The current price is AU$1,475
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
Plaza de la Lealtad 5, Madrid, Madrid, 28014
  • Paseo del Prado
    ‪1 min walk‬
  • Prado Museum
    ‪3 min walk‬
  • Thyssen-Bornemisza National Museum
    ‪3 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mandarin, Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Mandarin, Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Free toiletries, hair dryer, bathrobes, slippers

Superior Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Mandarin, Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Mandarin, Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite (Junior)

Premier Suite (Junior)

Premier Suite (Junior)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Park)

Suite (Park) | Bathroom

Suite (Park)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 68 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Palm Court)

Suite (Palm Court)

Suite (Palm Court)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Turret)

Suite (Turret)

Suite (Turret)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Prado)

Suite (Prado)

Suite (Prado)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite

Mandarin, Suite

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ritz)

Suite (Ritz)

Suite (Ritz)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 66 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Four Seasons Hotel Madrid

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.9 out of 5, Exceptional, (198)
The price is AU$2,009
for 1 room
includes taxes & fees
10 Mar - 11 Mar
Four Seasons Hotel Madrid

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at Mandarin Oriental Ritz, Madrid. Within just a 10-minute stroll, you'll find popular attractions like Prado Museum and Gran Via. Highlights at this boutique hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, facials and mani/pedis. The Ritz Bar is the hotel's own cocktail bar. Enjoy the indoor swimming pool, gym and steam room as well as access to bike hire. 3 meeting rooms and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-sitting services. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Retiro hotel include Calle de Alcalá and Plaza de Cibeles.

What's nearby

  • Prado Museum - 3 min walk
  • Gran Via - 9 min walk
  • Puerta del Sol - 12 min walk
  • Plaza Mayor - 17 min walk
  • El Retiro Park - 3 min drive

Getting around

  • Banco de Espana Station - 6 min walk
  • Madrid Recoletos Station - 11 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Café Prado - ‬5 min walk
  • ‪Lobby Westin Palace - ‬3 min walk
  • ‪Cafetería Prado - ‬4 min walk
  • ‪Faborit - ‬3 min walk

About this property

Mandarin Oriental Ritz, Madrid

Luxury Madrid hotel in Retiro with a full-service spa
Mandarin Oriental Ritz, Madrid offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. A steam room, spa services, and a terrace are also featured at the luxury Mandarin Oriental Ritz, Madrid. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Self parking and valet parking are free. A complete renovation of Mandarin Oriental Ritz, Madrid was completed in December 2020.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 153 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Built in 1910
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Mandarin Oriental Ritz, Madrid offers 153 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. This Madrid hotel provides complimentary wired Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials and manicures and pedicures.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 55 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Gastronomic restaurant
  • Palm Court
  • The Ritz Bar
  • The Ritz Garden

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 110 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 132.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 55 per person
  • Fee for in-room wireless Internet: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Pet fee: EUR 110 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 132.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Ritz, Madrid?

Mandarin Oriental Ritz, Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Ritz, Madrid?

As of 24 Feb 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Ritz, Madrid on 28 Feb 2025 start from AU$1,474.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Ritz, Madrid?

Yep, Mandarin Oriental Ritz, Madrid has a free self car park and free valet parking.

Is there a spa on site at Mandarin Oriental Ritz, Madrid?

Yep, there is an onsite spa at Mandarin Oriental Ritz, Madrid. You'll enjoy services like facials.

Does Mandarin Oriental Ritz, Madrid have a pool?

Mandarin Oriental Ritz, Madrid has an indoor pool.

What luxury perks are available at Mandarin Oriental Ritz, Madrid?

Mandarin Oriental Ritz, Madrid features a full-service spa, a health club and an indoor pool. All guestrooms come with 24-hour room service and espresso makers.

What makes Mandarin Oriental Ritz, Madrid a romantic place to stay?

24-hour room service, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental Ritz, Madrid.

Does Mandarin Oriental Ritz, Madrid serve breakfast?

Yeah, full brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mandarin Oriental Ritz, Madrid?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mandarin Oriental Ritz, Madrid?

Yep, you can grab a meal at Mandarin Oriental Ritz, Madrid's onsite restaurant.

What time are check-in & check-out at Mandarin Oriental Ritz, Madrid?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Ritz, Madrid?

Dogs are welcome at Mandarin Oriental Ritz, Madrid, with pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Mandarin Oriental Ritz, Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 73 out of 78 reviews
Rating 8 - Good. 3 out of 78 reviews
Rating 6 - Okay. 1 out of 78 reviews
Rating 4 - Poor. 1 out of 78 reviews
Rating 2 - Terrible. 0 out of 78 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Soukaina

Stayed 6 nights in Nov 2024

10/10 Excellent

Stephanie, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and outdoor space lovely
Stayed 5 nights in Sep 2024

4/10 Poor

Leith

Poor hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

LOLITA, GLENDALE

Stayed 2 nights in May 2024

10/10 Excellent

AHMET CELALETTIN

Stayed 3 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024

10/10 Excellent

Dolores, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.
Stayed 5 nights in Feb 2024

10/10 Excellent

Maria, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and afternoon tea delicious. Detail customer service

10/10 Excellent

Khalil

Liked: Property conditions & facilities
We had a wonderful time in this hotel. Was the first time we stayed there in Madrid , I had stayed in other hotels that are five stars but this one is more like 10. Everyone was wonderful. Thank you for the attention, next time in Spain I will only stay there., no need to look anywhere else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abdulrahman

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yenisel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every sense!!!! We had a great stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Three Nights of Honeymoon, can't wait to retu
Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 7 nights in Apr 2023

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, the service, the decoration, the food, everything was perfect. Very very very nice Hotel. Became quickly my number one Hotel to stay in Madrid.
Stayed 3 nights in Apr 2023

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing hotel I’ve ever visited. The staff went over and above the call of duty. We will be back!
Stayed 3 nights in Mar 2023

10/10 Excellent

Patrick

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.

10/10 Excellent

Mattias

Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Stayed 3 nights in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service
An elegant old world hotel, very well worth the stay.
Stayed 6 nights in Sep 2022

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Mehrdad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Stayed 7 nights in Aug 2022

10/10 Excellent

ERNESTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2022

10/10 Excellent

Rose, Stony Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
Stayed 3 nights in Aug 2022

10/10 Excellent

Bronwyn

Stayed 1 night in Aug 2022