Holiday Inn Resort Jekyll Island, an IHG Hotel

3.0 star property
Delightful beach hotel with Access to hot tub
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Resort Jekyll Island, an IHG Hotel

Courtyard
Exterior
In-room safe, desk, iron/ironing board, rollaway beds
Meeting facility
Meeting facility

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub

Explore the area

Map
701 North Beachview Drive, Jekyll Island, GA, 31527
  • Indian Mound
    1 min walk
  • Americana Beach
    3 min walk
  • Jekyll Island Golf Club
    18 min walk
  • Brunswick, GA (SSI-McKinnon St. Simons Island)
    28 min drive

Room options

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Partial View (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 6
  • 1 Single Bed

Premium Room, 2 Queen Beds, Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Partial View (Communications)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 8
  • 2 Queen Beds

Premium Room, 1 King Bed, Accessible (Communications, Mobility)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 6
  • 1 Single Bed and 1 Double Sofa Bed

Family Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds (Island View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Island View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

Premium Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

About the area

Jekyll Island

A family-friendly stay in Jekyll Island awaits you at Holiday Inn Resort Jekyll Island, an IHG Hotel. Within steps you'll find Indian Mound and Americana Beach within a short 5-minute stroll. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, kids' club and Hot tub. 3000 square feet (279 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of a free area shuttle. .Attractions within a 30-minute drive of this 3-property class Jekyll Island hotel include Driftwood Beach and Saint Simons Island Pier.

What's nearby

  • Great Dunes Park - 2 min drive
  • Jekyll Island Convention Center - 2 min drive
  • Jekyll Island State Park - 3 min drive
  • Georgia Sea Turtle Center - 4 min drive
  • Driftwood Beach - 5 min drive

Getting around

  • Brunswick, GA (BQK-Golden Isles) - 31 min drive

Restaurants

  • ‪St Simons Island Pier - ‬29 min drive
  • ‪Brogen's - ‬29 min drive
  • ‪Tortuga Jacks - ‬19 min walk
  • ‪Driftwood Bistro - ‬4 min drive
  • ‪Barbara Jean's - ‬29 min drive

About this property

Holiday Inn Resort Jekyll Island, an IHG Hotel

Delightful beach hotel with Access to hot tub
Holiday Inn Resort Jekyll Island, an IHG Hotel offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 3000 square feet (279 square metres) and includes conference space. A terrace, a children's club, and a vending machine are also featured at the family-friendly Holiday Inn Resort Jekyll Island, an IHG Hotel. A free area shuttle within 7 miles is available. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Jekyll Island hotel.

  • 157 guestrooms or units
  • 2 levels
  • 4 buildings
  • 3000 sq ft of conference space
  • 279 sq. m of conference space
  • Deli
  • Kid's club
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Holiday Inn Resort Jekyll Island, an IHG Hotel offers 157 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 7 miles
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19 to 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 24 Coastal Grill
  • NorthShore Coffee

Family friendly

  • Children's club
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3,000 square feet of conference space
  • Computer station

Outdoors

  • Firepit
  • In a state park
  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in fee: USD 80.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 80.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Additional fees of $12 apply to children ages 12 and up for breakfast, when sharing existing bedding with their parents. Fees are collected at the property.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day (maximum USD 120 per stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 32.10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19 to 22.00 for adults and USD 0 to 12 for children
  • Pet fee: USD 40 per pet, per day (maximum USD120 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 80.00 (subject to availability)
  • Late check-out fee: USD 80.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per stay
  • Service fee: USD 19.8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Oceanside Inn Jekyll Island
Oceanside Jekyll Island
Holiday Inn Resort Jekyll Island
Holiday Inn Jekyll Island
Oceanside Hotel Jekyll Island
Holiday Jekyll Island, An Ihg
Holiday Inn Resort Jekyll Island
Holiday Inn Resort Jekyll Island, an IHG Hotel Hotel
Holiday Inn Resort Jekyll Island, an IHG Hotel Jekyll Island

Frequently asked questions

What is the cancellation policy at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Holiday Inn Resort Jekyll Island, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Resort Jekyll Island, an IHG Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Resort Jekyll Island, an IHG Hotel on 20 Nov 2024 start from AU$194.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Yep, Holiday Inn Resort Jekyll Island, an IHG Hotel has a free self car park.

Are there any beaches close to Holiday Inn Resort Jekyll Island, an IHG Hotel?

Yep, Holiday Inn Resort Jekyll Island, an IHG Hotel is a short 3-minute walk from Americana Beach. Fun beach activities include body boarding and kayaking.

Does Holiday Inn Resort Jekyll Island, an IHG Hotel have a pool?

Holiday Inn Resort Jekyll Island, an IHG Hotel has an outdoor pool and a kids' pool.

Is Holiday Inn Resort Jekyll Island, an IHG Hotel family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Holiday Inn Resort Jekyll Island, an IHG Hotel is a hit with families.

Does Holiday Inn Resort Jekyll Island, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Resort Jekyll Island, an IHG Hotel?

No, Holiday Inn Resort Jekyll Island, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Resort Jekyll Island, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Holiday Inn Resort Jekyll Island, an IHG Hotel?

There isn't one on site, but Jekyll Island Golf Club is a short 18-minute walk away.

Holiday Inn Resort Jekyll Island, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Travelled with family
Disliked: Property conditions & facilities
This was the best place to stay now it is very run down. Dogs directly below us barked extremely loud and did not allow us to sleep our first night there. We had to change room which took away from our family time. Our room was in need of repairs. The doors were very hard to open and close. The doors looked like they have been kicked in before and repaired poorly. We will never be back
Stayed 3 nights in Aug 2024

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Gopalakrishnan

Stayed 2 nights in Jul 2024

8/10 Good

Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here for the ocean view from our room. This was our fourth time staying and the first time we paid for an "ocean view" room with no view of the ocean (due to trees/bushes directly in front of our room). The new restaurant on property is great as well.
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities
its pretty nice porperty but for the money they need to have breakfast and the pool opened later
Stayed 1 night in Jul 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

Kerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower had hair in it. The toilet ran, off and on, throughout the night. Our room was next door to the hotel laundry room. Couldn't sleep in; sounded like someone was doing construction.
Stayed 2 nights in Jul 2024

10/10 Excellent

Anamitra

Stayed 4 nights in Jul 2024

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was an awesome stay. When I asked for an ocean view I didn’t know I had to look around an overgrown bush to see it from my window. But still a great stay.
Stayed 3 nights in Jul 2024

8/10 Good

Nancy J

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful grounds and excellent location. Great new restaurant with wonderful food. Rooms need remodeling.
Stayed 1 night in Jul 2024

10/10 Excellent

Jacob

Stayed 4 nights in Jul 2024

6/10 Okay

Darrell

Disliked: Cleanliness
Anniversary Celebration
Our room smelled like mildew and urine. When we got in we were tired so i decided to make a cup of coffee onky to find a roach in the water reservoir Hubby went to front desk and they replaced it right away. I didn't sleep well at all because i felt nauseous. I got up qent to front desk and asked for a room change which they approved without hesitation. We moved a few rooms down and the room smelled better and had a better layout. When we were packing up last night, i noticed that i forgot our beach chairs. Went to front desk and she left a note for housekeeping since she couldn't get in their storage room. I think front desk personal should be allowed for guest looking for lost items. I checked with them before i checked out and she was going to reach out to the house keeping manger. We checked out but they didn't find our chairs. We looked through our old room curtains and the room had been cleaned by housekeeping so im saying whoever cleaned our room TOOK OUR CHAIRS!! We could've been A..hole's about it and asked the manager who was assigned to clean room 178 on 07/09. At the end of the day YOU REAP WHAT YOU SOW
Stayed 3 nights in Jul 2024

10/10 Excellent

Rajesekhar, Edison

Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ocean front hotel. Friendly staff and house keeping serviced rooms quicker then our other hotel on St. Simons Island.
Stayed 3 nights in Jul 2024

8/10 Good

tammy

Liked: Staff & service
Stayed 2 nights in Jul 2024

6/10 Okay

ANGELA

Disliked: Property conditions & facilities
5 star price
For as much as we paid for the hotel, it would have been better spent at a nicer place considering we felt like our beach view was somewhat of a partial beach view and the room overall was not as nice compared to what we used to staying in. However, you do pay for the location and it was on the island and “on the beach”, so there’s that
Stayed 1 night in Jul 2024

6/10 Okay

Tiffany

Travelled with family
Disliked: Property conditions & facilities
Is was kinda a cluttered; boxes in many public places. There was no sense of available staff, except when you went to the front desk. Our room had evident water damage to the carpet and on the walls and ceiling. the wallpaper in the bathroom was peeling, and there were dark water stains on the carpet room. You could tell it was an old room, it needed a deer clean and come upgrades. The soda machine next to our room was beeping our entire 3 day stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Kara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very relaxing and nice sight seeing with the kids.
Stayed 2 nights in Apr 2024

2/10 Terrible

Amber J.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
(1) The room I was given was smaller than what I reserved & seen online at a lower rate than the larger room. (2) The room was dirty, smelled like urine, & had furnishings which were ripped/torn. Because the frame on the door leading to the outside was warped, the door had to be slammed to get it to close, after which there were still gaps around the door with bugs crawling through. We did not even feel comfortable enough to unpack, use the bathroom, or sit on the bed or sofa. (3) Instead of putting a small "credit hold" on the card I used to make the reservation, shortly after we had gone to try to occupy the room, the property immediately charged my card for the full 3-day stay at the higher rate for the larger room they didn't even give us. When I went back to the lobby to ask about this, I was told that they knew they were going to have to move us to the larger room the next day. But this was not mentioned to me at check-in. I was advised that the matter could only be sorted out with the manager in the morning. So we refused the room, asked for a refund, got our bags & left. I don't even know if those charges are really going to be reversed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Maurice

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Had a roach in my bathroom and sand in the sheets…the beach house restaurant was really good and you can’t beat being steps away from beach..if I had to stay on the island again it would stay at the westin for a little more money…the pictures don’t really show that it is a motel
Stayed 2 nights in Jun 2024

8/10 Good

Tirthankar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Summer vacation at Jekyll Island
The location is good, in front of the quite Jekyll island beach, good for family vacation, there are biking roads, holiday in provides bike free of cost for 2 hours, plenty of space in front of hotel room to play and hanging out. good swimming pool. Our queen premium room was medium spacious. What we didnt like much is the hotel room carpet was not clean , it was smelly, TV was not great. little bit upgrade is needed. the break fast(with extra payment) provided by beach house not great. Still I would recommend this hotel for a family vacation considering all facilities like outer space, pool, beach view, bike road, morning and evening walk, garden etc. Their front desk staff was nice and gentle. thanks !
Stayed 4 nights in Jun 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The ocean view was amazing!
Stayed 3 nights in Jun 2024

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It started out with the front desk woman not being very nice for being in customer service. The hotel itself was cute, comfortable and great location. The cleaning staff were great and so kind. The lady in the coffee shop was probably my favorite person! So so sweet! I came with friends and we tried to use the gym and only one of two treadmills worked, but other than some minor inconveniences, we had a wonderful stay!
Stayed 2 nights in Jun 2024

6/10 Okay

lesli, Arden

Travelled with family
Disliked: Property conditions & facilities
When we arrived, there was a wedding going on in the lobby. There was barely room to check in much less hear. There were no parking spaces and we were told to ask next door if we could park there! We finally got to our room and it was moldy. There was visible mold in the bathroom/ shower. Floors were stained and carpet was gross. It was pouring rain so we didn’t want to go back and try to get another room. The lamp on the desk was broken and fell off the desk almost crushing a toe. Every time the air cut on you could smell must and mold. We were on the parking lot side so the noise continued late into the night. We walked outside to go down to the beach but weren’t allowed back in the lobby door because of the wedding. This place is not big enough for weddings. We stay at Jekyll often but couldn’t get into our regular place. We won’t go back to this hotel, as it call itself a resort, which is certainly not the case.
Stayed 1 night in Jun 2024