4/10 Poor
Wai Kit
30 July 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was one of my worst experience for all the hotel stays I have booked through Expedia. Despite the not too bad rating and reviews, staff is extremely rude and sarcastic.
1) I asked the staff about check-in when I arrived in the morning, then 2:30pm again, and the staff just tell me to wait. After awhile, he started checking in other people despite me waiting at the lobby. At 2:50pm, I asked again and he said my room is still not ready and later out of the blue, 3pm sharp, the hotel is ready!
2) I asked about aircon in the room. Guess what. The staff just told me “sir, there is no aircon in this hotel rooms, it is written on our website and that’s why our hotel is cheap”. When I asked for fan, he said he could cheap but no promise and as expected, never get back.
3) I went to the lobby water cooler to top up my water in my bottle and the staff stopped me but saying the water is only for drinking there. And ask me go back to room to top up through tap instead.
Whichever time I speak to the staff, nothing else to expect but rude replies.
The only thing I can say nice is the external of the hotel and room renovation is nice. That said, don’t stay there, especially if you are an Asian.
Wai Kit
Stayed 1 night in Jul 2024
