Hotel Chicamocha

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
3 bars/lounges, karaoke bar
Executive Single Room
Family Suite
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Megamall Shopping Center
    9 min walk
  • Parque del Agua
    11 min walk
  • Antonia Santos Park
    12 min walk
  • Bucaramanga (BGA-Palonegro Intl.)
    50 min drive

Room options

Standard Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds

Executive Triple Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Business Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Executive Single Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Minibar
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Family Suite

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

Triple Room Executive

  • Sleeps 3
  • 3 Single Beds

Room Standard

  • Sleeps 2
  • 1 Queen Bed

Twin Room Executive

  • Sleeps 2
  • 1 Double Bed

Suite Junior

  • Sleeps 2
  • 1 King Bed

Double Room Executive

  • Sleeps 2
  • 1 Queen Bed

Twin Room Standard

  • Sleeps 2
  • 2 Queen Beds

Similar properties

About the area

Bucaramanga

A family-friendly stay in Bucaramanga awaits you at Hotel Chicamocha. Within just a 15-minute stroll, you'll find Megamall Shopping Center and Parque del Agua. Highlights at this Art Deco hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body scrubs and mani/pedis. The restaurant, Piscina, serves international cuisine. Hueco Karaoke Bar is the hotel's own karaoke bar. Enjoy the outdoor swimming pool, 24-hour gym, Turkish bath/hammam and sauna. Business travelers can take advantage of meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Free English breakfast is available daily between 6:00 AM and 9:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Bucaramanga hotel include San Pio Park and Canaveral Mall.

What's nearby

  • San Pio Park - 12 min walk
  • Canaveral Mall - 15 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Plaza de Mercado San Francisco - 3 min drive
  • Cacique Shopping Mall - 5 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪La Cocina de la Abuela - ‬1 min walk
  • ‪Santalocura Rock Bar - ‬1 min walk
  • ‪María Casquitos Bar-Parrilla - ‬2 min walk
  • ‪Nan King - ‬3 min walk
  • ‪Restaurante Tony - ‬2 min walk

About this property

Hotel Chicamocha

Family-friendly hotel with 3 restaurants and full-service spa
Hotel Chicamocha offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Chicamocha. An airport shuttle (available on request) and an area shuttle are available for a fee.

This 4-star Bucaramanga hotel is smoke free.

  • 160 guestrooms or units
  • 10 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1982
  • English breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Locker space
  • Bar by the pool
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and free toiletries. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has couples treatment room(s). Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 29 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per day, plus a deposit of COP 150000 per stay
  • Maximum 2 (weight limit: 18 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Facilities fee: COP 9450 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

What is the cancellation policy at Hotel Chicamocha?

Hotel Chicamocha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Chicamocha?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Chicamocha on 5 Nov 2024 start from AU$101.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Chicamocha?

Onsite parking is limited.

Is there a spa on site at Hotel Chicamocha?

Yep, there is an onsite spa at Hotel Chicamocha. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Chicamocha have a pool?

Hotel Chicamocha has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The property will be renovating one of the swimming pools from October 29 2024 until October 31 2024 (completion date subject to change).

What luxury perks are available at Hotel Chicamocha?

Hotel Chicamocha features a full-service spa, a 24-hour health club and an outdoor pool.

What makes Hotel Chicamocha a romantic place to stay?

Couples spa treatments and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Chicamocha.

Is Hotel Chicamocha family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Hotel Chicamocha is a hit with families.

Does Hotel Chicamocha serve breakfast?

Yep, complimentary English breakfast is on offer daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Chicamocha?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Hotel Chicamocha?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Chicamocha?

Check-in begins at 3 PM. Check-out time is 1 PM.

Hotel Chicamocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 320 reviews" "
Rating 8 - Good. 106 out of 320 reviews" "
Rating 6 - Okay. 32 out of 320 reviews" "
Rating 4 - Poor. 15 out of 320 reviews" "
Rating 2 - Terrible. 12 out of 320 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ernest

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Kristine, Ridgewood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023

6/10 Okay

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

8/10 Good

Robinson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Do not stay here
We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
Stayed 9 nights in Jul 2023

8/10 Good

Omaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio el único problemas es que el ascensor no tiene el sensor en condiciones óptimas, el se cerro y presiono a mi tía dejándole una laceración en el brazo.
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2023

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the quickness of attention for the customer and the breakfast. What I didn’t like is the noisy neighbors and the bad internet connection.
Stayed 19 nights in Apr 2023

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Enjoyed the restaurant, pool, and sauna. Would stay again. Great value.
Stayed 2 nights in Apr 2023