4/10 Poor
Alison
Travelled with group
23 Sept 2024
Not a 4 star hotel
Upon arrival the hotel looked pleasant enough, it had a welcoming foyer and staff members to check us in. But as soon as we started walking to our block to find our room the pleasantness disappeared, the elevators were tiny and terrifying to use, but we had to as we were on the 8th floor of 9, on route to the room you could see bad touch ups of paint, wires hanging out of walls and just generally run down space. Whilst the room itself was spacious (2-bed apartment) it was tired and run down and nothing like the images shown when booking. The bathroom was outdated and furnishings old, with lumpy pillows and duvets, it didn’t make for a pleasant stay. No slippers, amenities and the safe don’t work. Upon checking out we got trapped in the dodgy lift for a good five minute score we managed to go up a floor to get out, a truly terrifying experience. Upon compliant the hotel staff did offer us water and to pay for our taxi to the airport as an apology which we appreciated. It is not the hotel that we expected, a 2.5 star at best.
Alison
Stayed 3 nights in Sep 2024