See all properties
Save

Sheraton Buenos Aires Hotel and Convention Center

4.0 star property
Hotel with 2 restaurants, steps from Plaza San Martin
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sheraton Buenos Aires Hotel and Convention Center

Property amenity
Exterior
Club Room, 1 Double Bed (Belgrano) | Living room
Meeting facility
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available

Explore the area

Map
San Martin / 1225 1275, Buenos Aires, Capital Federal, 1104
  • Plaza San Martin
    2 min walk
  • Florida Street
    6 min walk
  • 9 de Julio Avenue
    10 min walk
  • Buenos Aires (AEP-Aeroparque Jorge Newbery)
    18 min drive

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool Access

Classic Room, 1 King Bed, Non Smoking, Pool Access

Classic Room, 1 King Bed, Non Smoking, Pool Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
Bidet
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Pool Access

Premium bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Single Beds, Non Smoking, Pool Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
Bidet
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 Bedroom, Non Smoking

LCD TV, pay films

Premier Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room, 2 Single Beds, Non Smoking

Club Twin Room, 2 Single Beds, Non Smoking

Club Twin Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
Bidet
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed

Club Room, 1 Queen Bed

Club Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed (San Martin)

Club Room, 1 King Bed (San Martin) | Living room

Club Room, 1 King Bed (San Martin)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed (Belgrano)

Club Room, 1 Double Bed (Belgrano) | Living room

Club Room, 1 Double Bed (Belgrano)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

LCD TV, pay films

Club Suite, 1 Bedroom

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Pillow-top bed
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior
Tango de Mayo Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (872)
The price is AU$238
for 1 night
19 Nov - 20 Nov
Tango de Mayo Hotel

About the area

Buenos Aires

Sheraton Buenos Aires Hotel and Convention Center places you in the centre of Buenos Aires, within just a 5-minute stroll of Plaza San Martin and within 15 minutes of Galerias Pacifico. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a poolside bar. .The restaurant, Buono Ristorante, serves Italian cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Business amenities include conference space and a business centre. Other amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also self parking, along with the convenience of car rentals on site. .Places within a 30-minute walk of this 4-property class El Centro hotel include Centro Cultural Kirchner and Colón Theatre.

What's nearby

  • Plaza San Martin - 2 min walk
  • Galerias Pacifico - 10 min walk
  • Colón Theatre - 3 min drive
  • Casa Rosada - 3 min drive
  • Obelisco - 3 min drive

Getting around

  • Buenos Aires Retiro Station - 5 min walk
  • Catalinas Station - 6 min walk
  • Buenos Aires (EZE-Ministro Pistarini Intl.) - 40 min drive

Restaurants

  • ‪Pizzeria la Torre de Retiro - ‬5 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Doce25 Lobby Bar - ‬1 min walk
  • ‪Dora - ‬5 min walk
  • ‪St. Regis Restaurant - ‬1 min walk

About this property

Sheraton Buenos Aires Hotel and Convention Center

Hotel with 2 restaurants, steps from Plaza San Martin
Sheraton Buenos Aires Hotel and Convention Center offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. A fitness centre, spa services, and multilingual staff are also featured at the business-friendly Sheraton Buenos Aires Hotel and Convention Center. For a fee, parking is available.

This 4-star Buenos Aires hotel is smoke free.

  • 740 guestrooms or units
  • 24 levels
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Sheraton Buenos Aires Hotel and Convention Center offers 740 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

This Buenos Aires hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. The spa is equipped with Turkish bath/hammam.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 22 for adults and USD 9 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Buono Ristorante
  • Lobby Bar
  • Pool Snack

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Spa services
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hand-held showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 24 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid identification for all guests at check-in, regardless of age.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Weight limit: 40 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.00 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 for adults and from USD 9 for children
  • Self-parking fee: USD 10 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in October and close in February.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Buenos Aires Hotel Sheraton
Buenos Aires Sheraton
Buenos Aires Sheraton Hotel
Hotel Buenos Aires Sheraton
Hotel Sheraton Buenos Aires
Sheraton Buenos Aires
Sheraton Buenos Aires Hotel
Sheraton Hotel Buenos Aires
Sheraton Buenos Aires Hotel and Convention Center Hotel
Sheraton Buenos Aires Hotel and Convention Center Buenos Aires

Frequently asked questions

What is the cancellation policy at Sheraton Buenos Aires Hotel and Convention Center?

Sheraton Buenos Aires Hotel and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buenos Aires Hotel and Convention Center?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Buenos Aires Hotel and Convention Center on 27 Nov 2024 start from AU$317.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buenos Aires Hotel and Convention Center?

Yep, Sheraton Buenos Aires Hotel and Convention Center has a self car park for USD 10 per day.

Is there a spa on site at Sheraton Buenos Aires Hotel and Convention Center?

There's no onsite spa, but this property does offer spa services.

Does Sheraton Buenos Aires Hotel and Convention Center have a pool?

Sheraton Buenos Aires Hotel and Convention Center has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from October to February).

What luxury perks are available at Sheraton Buenos Aires Hotel and Convention Center?

Sheraton Buenos Aires Hotel and Convention Center features a Turkish bath, an indoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Sheraton Buenos Aires Hotel and Convention Center a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Buenos Aires Hotel and Convention Center.

Is Sheraton Buenos Aires Hotel and Convention Center family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Sheraton Buenos Aires Hotel and Convention Center is a hit with families.

Are there hot tubs in the rooms at Sheraton Buenos Aires Hotel and Convention Center?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Buenos Aires Hotel and Convention Center serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Sheraton Buenos Aires Hotel and Convention Center?

No, Sheraton Buenos Aires Hotel and Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buenos Aires Hotel and Convention Center?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buenos Aires Hotel and Convention Center?

Check-in begins at 3 PM. Check-out time is noon.

Sheraton Buenos Aires Hotel and Convention Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 353 out of 785 reviews" "
Rating 8 - Good. 233 out of 785 reviews" "
Rating 6 - Okay. 99 out of 785 reviews" "
Rating 4 - Poor. 58 out of 785 reviews" "
Rating 2 - Terrible. 42 out of 785 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANGIE, WEST DES MOINES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Several bell hop at the entrance ready and willing to help with anything. Almost everyone speaks some English. Room was clean and big. Two toilets. After running a bath I noticed the water had a tint of brown in it. Heated adult pool. Spa was nice. Restaurant was great with lots of choices. The young boy in the gift shop is very pleasant and knowledgeable. He offered us a lot of tips for around town. Everyone here from the bell hops to housekeeping were very pleasant. There is a sketchy area across from the hotel that we were warned about. No problems for us. Highly recommended to stay here.
Stayed 4 nights in Aug 2024

6/10 Okay

Alejandro Scheffler

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was an OK place to stay. We have been members of Marriott rewards programs for more than 20 years and have stayed in many Marriott hotels worldwide. This will not stand out in our memories, it was OK but nothing memorable. We do want to mention one staff member who was exceptional in his kindness and prompt problem-solving: Carlos, from the engineering department. Kudos to him for his help sorting out the AC immediately.
Stayed 3 nights in Aug 2024

10/10 Excellent

Liliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel near to Florida Street and the p
We recommend the hotel because is very near to Florida street and the Buenos Aires port. Service of the hotel and restaurants are very good
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice, with some minor cons
Pros: location, view, service, value for money Cons: extra $$ for small things (serving of cheese on pasta, early morning breakfast box), dated bathroom fixtures, shower curtains
Stayed 4 nights in Jun 2024

10/10 Excellent

washington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

andres

Stayed 2 nights in May 2024

6/10 Okay

Louis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
rooms ok, a bit musty.....left something in room and the management just didnt care to even answer about what we left behind...horrible customer service
Stayed 2 nights in Apr 2024

8/10 Good

Karen, Columbus

Travelled with partner
Liked: Amenities
Chose this hotel before a cruise. It is about a 5 minute drive to the terminal. It is within walking distance to Florida Street which has many shops, including souvenirs. The breakfast is decent, nothing spectacular. The reception desk was very friendly, but hostess at restaurant, not so much. Overall, a good choice for cruisers.
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Stayed 1 night in Apr 2024

10/10 Excellent

Sherif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Chang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2024

8/10 Good

Thomas

Liked: Staff & service
The location is good; lobby, restaurant and bar are great. However, the room is dated and needs to be updated. The water was yellow when shower was started; it needed to run a few minutes before it cleared out. For the price I paid, I expected better room amenities.
Stayed 3 nights in Mar 2024

10/10 Excellent

Wannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast included with stay. Convenient to Hop On bus route for touring the city. Lovely facility although room needed some updating which is happening with current renovations.
Stayed 1 night in Mar 2024

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Warmest Community Ready to Help You!
Our stay at the Sheraton was very friendly and exactly what we needed! This was a special space as it is perfect for families! I completely recommend it as it has wonderful staff and amenities!
Stayed 4 nights in Mar 2024

6/10 Okay

Craig

Disliked: Property conditions & facilities
Old rooms
Hotel is very dated, it’s a step back into the 80’s.
Stayed 1 night in Mar 2024

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Arrived early, around noon (totally get it) and kept being told to check back in an hour. Finally by 4:30 our room was ready. Hotel is nice, the room was a bit dated, but comfortable. Pool and fitness areas are fantastic! Service at the pool bar left much to be desired.
Stayed 1 night in Mar 2024

8/10 Good

Peter, Ottawa

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

victor

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room conditions were very aged and in poor repair !!
Stayed 3 nights in Feb 2024

6/10 Okay

Vicky

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool was really nice. Our room was very dated with the bathroom looking like it was in need of repair. There was peeling paint, a cracked vanity top and the bathtub had curious stains in it. We talked to the duty manager who said she would do something but nothing was done. Check out was horrendously slow. We just wanted a copy of our room statement but I stood in line for about half an hour while they only took people from their premium line. I finally gave up and walked away The other line could have been left for hours for all I know. The food in the restaurants was good and the service was friendly and prompt
Stayed 4 nights in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, property conditions & facilities, room comfort
Fine
Stayed 2 nights in Feb 2024

10/10 Excellent

Todd

Stayed 1 night in Feb 2024

2/10 Terrible

Benedicto

Disliked: Staff & service
HUMILIATING STAY AT SHERATON BUENOS AIRES
Feb. 5, 2024, my wife and I checked-in this hotel after embarking from 17- day South America & Antartica cruise. It took us almost an hour to check-in even though there was short line of people checking-in. It was pass 1:00 PM. Room key was not provided and have to wait until 2:50 to get our room key. Our room reservation is for king size bed and they gave us 2 twin size bed. The guy with a pony tail hair who help us is rude and barely speak English. I would like to mention that our reservation includes breakfast. Feb. 6 2024, my wife and I were resting in the lobby after a half day tour of Buenos Aires. We were seating separately. About half an hour later, a security guard, who barely speak English came to me and asked me if I stay in the hotel, which I said yes and continued reading the news from my cellphone. About 15 minutes later, I was surrounded by 4 burly security guards, including the Director of Security who suspected me of trespassing to the extend of harassing me and showing me out to the door even though I already showed them my room key. These guards also disrespected my wife as I was about to seat with her. This harrowing experience was only diffused when I demanded to talk to the hotel manager, whom she came after a few minutes. This is the most humiliating, disgusting experience in all of our travel in 65 countries around the world. Breakfast is disgusting, preparation of food is unsanitary. The staffs preparing the food use bare hands. NOT RECOMMENDED
Stayed 3 nights in Feb 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was an overnight stopover
Stayed 1 night in Jan 2024

6/10 Okay

brenda

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs renovations especially guest rooms, bathrooms doors, and tub area.
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Stayed 2 nights in Feb 2024