Ratings based on 869 Verified Reviews

Real reviews from guests who’ve stayed
3.9 out of 5
100% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
3 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
The property is close to malls and shopping and restaurants like the cheesecake factory. What we didn’t like was the fact that the walls seem to be paper thin and the ceiling as well so you could hear people talking in the room across from you next to you and above you
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi John,Our team is delighted you enjoyed the property's convenient location near malls, shopping, and restaurants like The Cheesecake Factory. We apologize for the noise issues you experienced due to the thin walls and ceiling. Your comfort is important to us, and we’ll consider this to improve our guests' overall experience. We hope to have the opportunity to provide a quieter stay in the future.
4 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
It was convenient in it's location. Bathroom needs exhaust fan, mold is starting to grow in bathroom. Other than that, it was good
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi Denise,We are happy you found the location convenient. However, we apologize for the issue with the bathroom and appreciate you bringing the mold concern to our attention. We'll address this with our maintenance team to ensure a more comfortable stay next time. We're happy to hear that everything else was good, and we hope to welcome you back soon!
1 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Someone started fighting at 2 am..cursing and abusing eachother in the hotel.. I could not sleep
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi Piyush,I am so sorry to hear about the disturbance during your stay. That must have been a frustrating experience, especially in the middle of the night. Thank you for bringing this to our attention, and we will work to ensure that such situations are handled swiftly in the future.
4 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Hotels
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi Sandra,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
4 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Expedia
Nice
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi Kristin,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!
5 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Hotels
Comment from Hotel Management
23 Sep. 2024 by Sophia CSR, Hotel Management
Hi Tiffany,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
5 out of 5
by A verified traveller

Posted 19 Sep. 2024 on Expedia
Comment from Hotel Management
20 Sep. 2024 by Sophia CSR, Hotel Management
Hi Trevor,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
5 out of 5
by A verified traveller

Posted 19 Sep. 2024 on Expedia
Very spacious room and in a good area for shopping and exploring the Buffalo area
Comment from Hotel Management
20 Sep. 2024 by Sophia CSR, Hotel Management
Hi Amanda,Thank you for your feedback! We are glad to hear you enjoyed the spacious room and found the location convenient for shopping and exploring the Buffalo area. We hope you had a great time and look forward to welcoming you back on your next visit!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 19 Sep. 2024 on Hotels
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18 Sep. 2024 on Expedia