4/10 Poor
Chadra
Travelled with family
21 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a suite for my daughters 13th Birthday. We were expecting to relax, hang in the pool and hot tub and have a great time. When i checked in we were told the pool and hot tub were broken so we were not provided all amenities the hotel advertised. Also upon check in we were told if were loud we will be asked to leave with no refund. Desk staff was not friendly or welcoming. I went down later that evening to get extra towels and the guy said you don’t need towels you didn’t swim. I explained our room sleeps 8 and we only were given 4 sets of towels he proceeded to tell me they were booked and had run out of towels. Only after asking for management did he give me the towels i asked for. Overall this was a horrible experience and I would not recommend this facility to anyone that wants to do a staycation with family or some type of celebration. I was happy when we checked out to be leaving. Very disappointing i won’t stay at another homewood suites facility.
Chadra
Stayed 1 night in Jan 2025