Ratings based on 1,267 Verified Reviews

Real reviews from guests who’ve stayed
4.0 out of 5
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Comment from Hotel Management
3 Oct. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. Your feedback is the most important thing to us. We are happy you had such a wonderful stay. Looking forward seeing you again!
4 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Expedia
Clean, quiet, comfortable
Comment from Hotel Management
30 Sep. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. Your feedback is the most important thing to us. Looking forward seeing you!
4 out of 5
by A verified traveller

Decent stay near airport

Posted 29 Sep. 2024 on Hotels
My business trip to Buffalo went smoothly. The check-in, stay, and check-out were all efficient. The staff were consistently courteous. The hotel was well-located, providing a shuttle to the airport and access to a sister hotel's bar and restaurant. However, my room's door had signs of forced entry, the deadbolt was inoperable, and there was a significant air gap. The hotel's age was apparent in the rooms. Despite this, the common areas and cafe were clean, offered a decent breakfast, and were nicely decorated. Although the rooms were renovated, elements like the doors still showed their age.
Comment from Hotel Management
30 Sep. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. The hotel is currently working on having some renovations. Your feedback is the number one priority. Hope you consider staying with us again!
3 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Expedia
There was gas smell in my room and when I went to report it the gentleman at the counter was very rude. It was very upsetting!!
Comment from Hotel Management
30 Sep. 2024 by DC, Hotel Management
On behalf of our team, we apologize for the inconvenience caused. This is something very uncommon at our hotel. We do not use gas at our hotel. Will ask our Maintenace guy to keep an eye. Our staff is always very nice. Hope you consider staying with us again!
3 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by DC, Hotel Management
Thanks for choosing sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you again!
5 out of 5
by A verified traveller from Maryland Height

Posted 27 Sep. 2024 on Expedia
Very good
Comment from Hotel Management
30 Sep. 2024 by DC, Hotel Management
Thanks for choosing sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you again!
3 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
Comment from Hotel Management
27 Sep. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Your feedback is the most important thing to us. Looking forward seeing you again!
3 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
We had a pleasant gentlemen on our initial shuttle to the car park. Our early morning shuttle to the airport was not the same experience. Driver was obviously unhappy & blasted his hard rock music on his phone.Did not turn it down for this passengers.
Comment from Hotel Management
27 Sep. 2024 by DC, Hotel Management
Thanks for sharing this with us. We apologize for not meeting your expectations. Your feedback is really important to us. This is something very uncommon at our hotel. We will address this right away with our staff. Hope you consider staying with us again!
5 out of 5
by A verified traveller

Posted 26 Sep. 2024 on Expedia
Solo traveler,very safe.Room was clean.Staff very friendly and helpful.Great breakfast bar.
Comment from Hotel Management
27 Sep. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Your feedback is the most important thing to us. Looking forward seeing you again!
5 out of 5
by A verified traveller

Posted 25 Sep. 2024 on Expedia
Enjoyed stayv
Comment from Hotel Management
27 Sep. 2024 by DC, Hotel Management
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Your feedback is the most important thing to us. Looking forward seeing you again!