4/10 Poor
Nyla
Travelled with family
11 Aug 2024
Liked: Cleanliness
The facilities were clean and welcoming, however, I had to spend 20 minutes checking to a confirmed reservation due to "upgraded systems". Giving information again and again.
Drove to our entry door which was furthest from the desk only to discover they gave us keys to wrong room, it only had one bed not the 2 we needed. Walked all the way back to desk who wanted to talk about how she was going to deal with next large party arriving. Finally got keys.
Breakfast was very lackluster, nothing hot except instant oatmeal but there were no bowls to eat it in. There was also no whole wheat bread for toast.
Returned to room, the way we left through courtyard only to find our key didnt work. Walked around to unlock from inner hall, but of course we had deadbolted last night. Universal hotel key would not work, lock apparently is busted. Tried all manner of door/keys/locks with maid and front desk. Nothing. Had to wait for maintenance guy who didn't know how to use own tool. 30 minutes later, we got back into room. only como they were willing to give us was an auto massage, but we were now an hour late leaving.
Nyla
Stayed 1 night in Aug 2024