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Hacienda Del Mar Los Cabos, Autograph Collection

5.0 star property
Luxury hotel on the beach, with 5 outdoor swimming pools
your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for Hacienda Del Mar Los Cabos, Autograph Collection

Exterior
Property amenity
Private beach, sun-loungers, beach umbrellas, beach towels
Exterior
Private beach, sun-loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

    • Pet-friendlyPet-friendly
    • BarBar
    • On private beachOn private beach
    • Breakfast includedBreakfast included
    • PoolPool
    • Room serviceRoom service

Explore the area

Map
Corredor Turistico KM 10Lote D Cabo del, Cabo San Lucas, BCS, 23450
    Cabo del Sol Golf
    1 min walk
    Playa Barco Varado
    14 min walk
    Santa Maria Beach
    8 min drive
    San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    34 min drive

Room options

Similar properties

Exterior
Hilton Los Cabos
On private beach
Pool
Hot tub
Spa
4.6 out of 5, Wonderful, (982)
The price is AU$934
for 1 night
includes taxes & fees
3 Oct - 4 Oct
Hilton Los Cabos

About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hacienda Del Mar Los Cabos, Autograph Collection. Within steps you'll find Cabo del Sol Golf and Playa Barco Varado within a 15-minute stroll. Highlights at this beachfront hotel include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, beachside massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Tomates, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. La Suerte is the hotel's own cocktail bar, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. 17997 square feet (1672 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find a sauna, Wi-Fi in public areas and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Cabo San Lucas hotel include Santa Maria Beach and Cabo San Lucas Bay.

What's nearby

  • Cabo del Sol Golf - 1 min walk
  • Santa Maria Beach - 8 min drive
  • Las Viudas Beach - 8 min drive
  • Chileno Beach - 10 min drive
  • Medano Beach - 12 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬17 min walk
  • ‪El Eden Tequila Bar - ‬9 min drive
  • ‪La Cevichería - ‬20 min walk
  • ‪Marea Restaurant - ‬5 min drive
  • ‪Restaurante Península - ‬20 min walk

About this property

Hacienda Del Mar Los Cabos, Autograph Collection

Luxury hotel on the beach, with 5 outdoor swimming pools
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hacienda Del Mar Los Cabos, Autograph Collection, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This Colonial hotel also offers a children's club, a children's pool and a sauna. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Cabo San Lucas hotel.

  • 270 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6 dining venues
  • Conference rooms
  • 17997 sq ft of conference space
  • 1672 sq. m of conference space
  • Breakfast available (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hacienda Del Mar Los Cabos, Autograph Collection offers 270 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 165 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (MXN 165 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • De Cortez Grill
  • La Suerte
  • Sirenas
  • Sports Bar
  • Tomates

Things to do

  • 36 holes of golf
  • 5 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 12 buildings
  • 3 floors
  • Ballroom
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 01 April and 31 May.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 165.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: MXN 165.00 per 24-hour period (rates may vary)
  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sheraton Hacienda del Mar Golf Los Cabos
Sheraton Hacienda del Mar Golf Los Cabos Cabo San Lucas
Sheraton Hacienda del Mar Golf Resort Los Cabos
Sheraton Hacienda del Mar Golf Resort Los Cabos Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Hacienda Mar Golf Resort Los Cabos Cabo San Lucas
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Mar Golf Resort Los Cabos
Sheraton Hacienda Mar Golf Los Cabos Cabo San Lucas
Sheraton Hacienda Mar Golf Los Cabos
Sheraton Grand Los Cabos Hacienda Mar Resort Cabo San Lucas
Sheraton Grand Los Cabos Hacienda Mar Resort
Sheraton Grand Los Cabos Hacienda Mar Cabo San Lucas
Sheraton Grand Los Cabos Hacienda Mar
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Cabo San Lucas Sheraton
Sheraton Cabo San Lucas
Sheraton Hacienda del Mar Golf Spa Resort Los Cabos

Frequently asked questions

Is parking available at Hacienda Del Mar Los Cabos, Autograph Collection?

Yep, Hacienda Del Mar Los Cabos, Autograph Collection has a free self car park.

Are there any beaches close to Hacienda Del Mar Los Cabos, Autograph Collection?

Yep, Hacienda Del Mar Los Cabos, Autograph Collection is a short 14-minute walk from Playa Barco Varado. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Hacienda Del Mar Los Cabos, Autograph Collection?

Yep, there is an onsite spa at Hacienda Del Mar Los Cabos, Autograph Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hacienda Del Mar Los Cabos, Autograph Collection have a pool?

Hacienda Del Mar Los Cabos, Autograph Collection has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hacienda Del Mar Los Cabos, Autograph Collection?

Hacienda Del Mar Los Cabos, Autograph Collection features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Hacienda Del Mar Los Cabos, Autograph Collection a romantic place to stay?

Couples spa treatments and beachfront dining, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Hacienda Del Mar Los Cabos, Autograph Collection.

Is Hacienda Del Mar Los Cabos, Autograph Collection family-friendly?

You bet! With amenities such as a children's club, a children's pool and children's meals, it's no surprise that Hacienda Del Mar Los Cabos, Autograph Collection is a hit with families.

Are there hot tubs in the rooms at Hacienda Del Mar Los Cabos, Autograph Collection?

No, but there are Jetted bath in the guestrooms.

Does Hacienda Del Mar Los Cabos, Autograph Collection serve breakfast?

Yep, buffet breakfast is offered daily.

Is there a free airport shuttle available at Hacienda Del Mar Los Cabos, Autograph Collection?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hacienda Del Mar Los Cabos, Autograph Collection?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hacienda Del Mar Los Cabos, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hacienda Del Mar Los Cabos, Autograph Collection?

Furry friends are welcome at Hacienda Del Mar Los Cabos, Autograph Collection, with food and water bowls on offer.

Is there a golf course on site at Hacienda Del Mar Los Cabos, Autograph Collection?

There is a golf course next to Hacienda Del Mar Los Cabos, Autograph Collection.

Hacienda Del Mar Los Cabos, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Robert E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic stay
Stayed 4 nights in Nov 2020

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
What an amazing hotel with unbelievable service, the complete resort was spotless and amazing covid protocols, cant wait to go back...
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2020

10/10 Excellent

Kelsey, Texas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort staff is wonderful, all friendly and helpful. The views are great and food is pretty good. Personally I felt drinks were over priced, but the staff and waiters went above and beyond for guests. They have a small turtle egg enclosure which was very cool to witness. Pools are a bit crowded and empty pool chairs are hard to come by. I came to this resort in January and sand was excellent as well as beach volleyball. My trip in October was not the same, the sand was rough and coarse and beach volleyball was not organized by activities staff.
Stayed 7 nights in Oct 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
What an amazing experience. I loved every minute of my stay. Great food, great service, amazing property. I was sad to hear the hotel will be absorbed by the timeshare resort. Maybe I’ll consider a timeshare if it means I can come back.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Amabile840, La Jolla, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was spotless and very well kept. The room lacked a coffee maker! This is the first hotel I’ve been to in years that doesn’t have an individual coffee maker so you basically have to work around the Starbucks schedule for coffee/ tea because it’s only open a couple hours a day and most restaurants don’t have coffee available. The food was excessively over priced for being in Mexico! A taco the size of my palm is $75 pesos~$3.50 for a mini taco! That’s more expensive than any taco I’ve paid for in a resort in La Jolla, California! If the food portions would of been bigger then I wouldn’t of minded the prices but some of them are ridiculous like a mango slushy that i couldn’t even verify if it had alcohol or not was $25 in an 8 oz cup! Which is more than in Las Vegas, where you can taste the entire shot of alcohol. Apart from the overpriced food I loved the hotel. Got a couples massage and it was amazing
Stayed 3 nights in Oct 2020

10/10 Excellent

Liz, San Francisco, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about our stay at the Sheraton Grand Los Cabos every single time. This is our 3rd time in this place and we always have the best time. The staff are all amazing offering excellent service from reception, housekeepers, restaurant servers and bartenders, beach and pool service workers, spa staff - I mean everyone’s so nice, friendly, pleasant and hospitable. Our fave restaurant so far in the resort is De Cortez with such fabulous food and drinks and the view is just incredibly beautiful not to mention Julia the restaurant manager and Julio the bartender are simply amazing with hearts of gold. Planning to go back early next year after the holidays. Hasta Luego Cabo. Muchas gracias Sheraton Grand Los Cabos. ♥️
Stayed 4 nights in Sep 2020

10/10 Excellent

YatnierTorres, Miami

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent service, and amazing food. Love it, I will definitely come back..
Stayed 3 nights in Sep 2020

2/10 Terrible

Raquel, Los Angeles, CA

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They overcharged us! The receipt stated a certain number, and my bank statement showed another. Extremely dishonest and very poor business practices.
Stayed 3 nights in Sep 2020

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Always places to clean hands. Rooms were very clean as well.
Stayed 4 nights in Sep 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Russ, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort, staff, rooms, pools, spa... secluded and excellent.
Stayed 8 nights in Sep 2020

10/10 Excellent

Jaime

Stayed 2 nights in Sep 2020

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing nice place
Stayed 3 nights in Sep 2020

10/10 Excellent

Afshin, Mission Viejo, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited during hurricane Genevieve :( but hotel staff took care of preparations and cleanup afterwards. They made it look like an exciting show for guests. Afterwards we just enjoyed the beautiful resort with super responsive staff and great food at the 2-3 restaurants that were open (not everything is open due to virus.) Nice getaway at a time when one was desperately needed!
Stayed 7 nights in Aug 2020

10/10 Excellent

Randy-Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Hands down the best hotel in Cabo!
Stayed 4 nights in Aug 2020

10/10 Excellent

Yadira, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, staff was very friendly and helpful. We will come back
Stayed 10 nights in Aug 2020

10/10 Excellent

washington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great resort very friendly staff
Stayed 2 nights in Aug 2020

4/10 Poor

Oz, San Diego

Travelled with partner
Disliked: Cleanliness, staff & service
got bed bug bites from sleeping inside the sheets. Mentioned this during checkout and they took photos of my legs but did not do anything about it. Manager was not available to speak to. Would be hesitant staying here again due to this . Rest of the experience was good, be careful with the timeshare presentations you will be offered as they promised a credit for me to use onsite and this was not honored as well.
Stayed 5 nights in Aug 2020

10/10 Excellent

Jeff, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful with the whole resort to ourselves. Customer service to notch.
Stayed 4 nights in Jul 2020