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Sheraton Cairo Hotel & Casino

5.0 star property
Riverfront Giza hotel in Al Duqqi with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Cairo Hotel & Casino

Panoramic Nile Suite, Club lounge access, 1 King, Riverfront, Balcony
Middle Eastern cuisine
Exterior
Premium Room, 1 King Bed, River View (Balcony)
Panoramic Nile Suite, Club lounge access, 1 King, Riverfront, Balcony

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Gym
The price is AU$369
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Galaa Square, Giza, 11511
  • Cairo University
    19 min walk
  • Talaat Harb Street
    2 min drive
  • Midan Talaat Harb
    2 min drive
  • Cairo (CAI-Cairo Intl.)
    37 min drive

Room options

View all photos for Executive King Suite with River View - Club Lounge Access

View from room

Executive King Suite with River View - Club Lounge Access

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 83 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador King Suite with River View - Club Lounge Access

View from room

Ambassador King Suite with River View - Club Lounge Access

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 139 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner King Suite with Pool View - Club Lounge Access

Premium bedding, pillow-top beds, minibar, in-room safe

Corner King Suite with Pool View - Club Lounge Access

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Guest room, 1 King, Partial River view

Premium bedding, pillow-top beds, minibar, in-room safe

Club Guest room, 1 King, Partial River view

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Guest room, 2 Twin, Partial River view

Premium bedding, pillow-top beds, minibar, in-room safe

Club Guest room, 2 Twin, Partial River view

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Nile Suite, Club lounge access, 1 King, Direct River view, Balcony

Nile Suite, Club lounge access, 1 King, Direct River view, Balcony

Nile Suite, Club lounge access, 1 King, Direct River view, Balcony

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 73 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Nile Guest room, 2 Double, Direct River view, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Nile Guest room, 2 Double, Direct River view, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 42 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Nile Guest Room, 1 King, Direct River view, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Nile Guest Room, 1 King, Direct River view, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 43 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Nile, Club lounge access, 2 Double, Riverfront, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Panoramic Nile, Club lounge access, 2 Double, Riverfront, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 43 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Panoramic Nile, Club lounge access, 1 King, Riverfront, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Panoramic Nile, Club lounge access, 1 King, Riverfront, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 43 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Sky Suite, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Double, Nile, Skyline view

Premium bedding, pillow-top beds, minibar, in-room safe

Sky Suite, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Double, Nile, Skyline view

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 159 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sheraton Suite, Club lounge access, 1 King, City & River view

2 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)

Sheraton Suite, Club lounge access, 1 King, City & River view

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 93 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Nile Suite, Club lounge access, 1 King, Riverfront, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Panoramic Nile Suite, Club lounge access, 1 King, Riverfront, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 89 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room with Balcony and Pool - City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room with Balcony and Pool - City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe King Room with Balcony and Pool - City View

Deluxe King Room with Balcony and Pool - City View

Deluxe King Room with Balcony and Pool - City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Family Suite with One King Bed, Two Double Beds and River View - Club Lounge Access

Premium bedding, pillow-top beds, minibar, in-room safe

Two-Bedroom Family Suite with One King Bed, Two Double Beds and River View - Club Lounge Access

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Four Seasons Hotel Cairo at First Residence

Pool
Spa
Pet-friendly
Kids pool
4.7 out of 5, Exceptional, (430)
The price is AU$598
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Four Seasons Hotel Cairo at First Residence

About the area

Giza

A luxury stay in the heart of Giza awaits you at Sheraton Cairo Hotel & Casino. Within a 30-minute stroll, you'll find Orman Botanical Gardens and Manial Palace. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a casino. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. Studio 70 serves Middle Eastern cuisine. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. 2713 square feet (252 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Al Duqqi hotel include Cairo Opera House and Cairo Tower.

What's nearby

  • Tahrir Square - 2 min drive
  • Cairo Opera House - 2 min drive
  • Cairo Tower - 2 min drive
  • Egyptian Museum - 3 min drive
  • Khan el-Khalili - 6 min drive

Getting around

  • Cairo Rames Station - 20 min drive
  • Cairo (CAI-Cairo Intl.) - 37 min drive

Restaurants

  • ‪ستاربكس - ‬1 min walk
  • ‪محمصات طيبة - ‬11 min walk
  • ‪دومينوز بيتزا - ‬6 min walk
  • ‪دجاج كنتاكى - ‬5 min walk
  • ‪دجاج كنتاكى - ‬4 min walk

About this property

Sheraton Cairo Hotel & Casino

Riverfront Giza hotel in Al Duqqi with 2 outdoor swimming pools
Sheraton Cairo Hotel & Casino offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and limo/town car service. Event space at this hotel measures 2713 square feet (252 square metres) and includes conference space. A casino, a children's pool, and a sauna are also featured at the luxury Sheraton Cairo Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Giza hotel.

  • 650 guestrooms or units
  • 25 levels
  • 2 buildings
  • 2713 sq ft of conference space
  • 252 sq. m of conference space
  • Built in 1970
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sheraton Cairo Hotel & Casino offers 650 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch LED televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Giza hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured, covered parking on site (USD 10 per day)
  • Covered valet parking on site (USD 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bridge Cafe
  • El Mawardia
  • Giannini's New York Italy
  • Rawi
  • Studio 70

Things to do

  • 15 gaming tables
  • 2 outdoor pools
  • 24-hour health club
  • 40 slot machines
  • Casino (6,997 square feet of space)
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Library
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,713 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • Lift (81 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for payment and invoices settled in USD or EUR, and AMEX cards processed in Egyptian pounds, for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Cairo Hotel & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 52.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 12 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 142 per vehicle (return, maximum occupancy 3)
  • Covered self-parking fee: USD 10 per day
  • Valet parking fee: USD 10.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 52.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 5-device limit.

Property is also known as

Sheraton Cairo Hotel Casino Giza
Cairo Sheraton Hotel
Sheraton Cairo
Sheraton Cairo Giza
Sheraton Cairo Hotel & Casino
Sheraton Cairo Hotel & Casino Giza
Sheraton Cairo Hotel, Towers & Casino Egypt/Giza
Sheraton Cairo Hotel Casino
Sheraton Cairo Hotel, Towers Hotel Giza
Sheraton Cairo Casino Giza
Sheraton Cairo Casino
Sheraton Cairo Hotel, Towers And Casino
Sheraton Cairo & Casino Giza
Sheraton Cairo Hotel & Casino Giza
Sheraton Cairo Hotel & Casino Hotel
Sheraton Cairo Hotel & Casino Hotel Giza

Frequently asked questions

What is the cancellation policy at Sheraton Cairo Hotel & Casino?

Sheraton Cairo Hotel & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Cairo Hotel & Casino?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Cairo Hotel & Casino on 12 Jan 2025 start from AU$369.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Cairo Hotel & Casino?

Yep, Sheraton Cairo Hotel & Casino has a secured covered self car park for USD 10 per day.

Is there a spa on site at Sheraton Cairo Hotel & Casino?

Yep, there is an onsite spa at Sheraton Cairo Hotel & Casino. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Sheraton Cairo Hotel & Casino have a pool?

Sheraton Cairo Hotel & Casino has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Sheraton Cairo Hotel & Casino?

Sheraton Cairo Hotel & Casino features 2 outdoor pools, a full-service spa and a 24-hour health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sheraton Cairo Hotel & Casino a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Cairo Hotel & Casino.

Is Sheraton Cairo Hotel & Casino family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Cairo Hotel & Casino is a hit with families.

Does Sheraton Cairo Hotel & Casino serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Sheraton Cairo Hotel & Casino?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Cairo Hotel & Casino?

Yep, they've got a lounge bar and an onsite restaurant that serves Middle Eastern cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Cairo Hotel & Casino?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Cairo Hotel & Casino?

No, pets and service animals are not allowed.

Sheraton Cairo Hotel & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 287 reviews" "
Rating 8 - Good. 69 out of 287 reviews" "
Rating 6 - Okay. 21 out of 287 reviews" "
Rating 4 - Poor. 11 out of 287 reviews" "
Rating 2 - Terrible. 16 out of 287 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

kerry

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel stunk of cigarette smoke everywhere, few non smoking signs and when we requested the non smoking area in the lobby, it was not enforced by staff. Staff uniforms also smokey, and smoking allowed at counter where food and drinks served. Then a manager was bullying his staff in the public area! Needs training. We walked to the Novotel hotel (5min) for dinner, great service and smoke free inside... area well defined. I appreciate the. Egypt culture is heavy smoking, but if the sheraton wants tourist dollars they will need to improve and make it a more comfortable environment Worst Sheraton I've stayed at. View of the Nile was good at night. Room was clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sameh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very friendly, very nice and clean restaurants. Nice food . Classy nicely decorated lobby and coffee shop and restaurants
Stayed 3 nights in Sep 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's amazing place and amazing surface And amazing stuff
Stayed 1 night in Aug 2024

10/10 Excellent

asiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Natasha, Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this at the last minute to treat myself. Very spacious areas around the bar and cafe. The staff, however, were hard to flag for attention and once attended to, they were overly attentive to the point of being intrusive and needy (asking for good reviews). They would have got a good review anyway, but they just need a softer touch and be more subtle. The staff at check-in were exceptional and helped with several different needs during my stay. Excellent English language skills and very polished in how they communicate and assist guests. Concierge staff also very helpful and attentive. After my stay I made a special request via email and it was responded to very promptly. I didn't have a chance to use the facilities, but there was an extensive range of services and facilities. All round, a great experience if you are looking for a top star hotel in the Al Duqqi district of Giza, I would definitely recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elhamy

Travelled with family
Service staff are the best of all 🙏🙏🙏👏👏👏👍👍😂
Stayed 4 nights in Jun 2024

10/10 Excellent

Elhamy

Travelled with family
Service staff are second to none, it was a great check in by Soha, twice. Also so great to be shown our room’s features by “aam Bsheer”, also had the pleasure of meeting, accidentally in the elevator, the GM Mr. Ashraf Michele, to find out the real inspiration behind the great service. Top notch 10/10.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

camille b

Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent new renovated hotel very professional staff Amazing food variety in the morning breakfast many options for dining don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Wondetful experience with front desk staff especially Ahmedehab - fantastic help with extra night stay which i thought was included with package - as well as Ismail & all staff I encountered.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great stay and had access to the Club Floor and facilities. Quite enjoyable. The Club Staff were very helpful and professional. The only negative would be in the morning at the Club Lounge for breakfast, the staff meeting in the kitchen/ prep area in the back, were conversing and it was loud, almost every morning. I was there for 8 days. Other than that, it was great. I’d return with no hesitation.
Stayed 8 nights in Feb 2024

8/10 Good

Emad

Business traveller
Liked: Cleanliness, staff & service, room comfort
The furniture is quite old. However the service is excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Khalid, jeddah

Stayed 4 nights in Jan 2024

10/10 Excellent

Larry Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.
Stayed 9 nights in Jan 2024

10/10 Excellent

TALAL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Sang Cheol, Closter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best assistance from staffs
Stayed 3 nights in Dec 2023

10/10 Excellent

Yagoub mohamed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to thank the staff over the reception especially Suha is a very helpful and nice Indeed I m very grateful overall
Stayed 7 nights in Nov 2023

10/10 Excellent

Hamdi

Liked: Cleanliness, amenities
Outstanding Performance at front desk very polite professional service Rooms are very clean and new
Stayed 1 night in Nov 2023

10/10 Excellent

Mehrshad

Stayed 3 nights in Sep 2023

8/10 Good

Ali

Stayed 3 nights in Sep 2023

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center located
Stayed 8 nights in Sep 2023

8/10 Good

surekha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with beautiful view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.
Stayed 4 nights in Sep 2023