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Prazer da Natureza Resort & SPA

4.0 star property
Delightful beach villa with Access to hot tub
your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for Prazer da Natureza Resort & SPA

Children's activities
1 bedroom, down duvets, individually decorated, individually furnished
Superior Suite, 2 Bedrooms
Bar (on property)
Apartment, 1 Bedroom (2 adults + 1 child) | Private kitchenette

Reviews

8.2 out of 10

Very good

Popular amenities

    • BarBar
    • Hot tubHot tub
    • PoolPool
    • SpaSpa
    • Breakfast availableBreakfast available
    • Room serviceRoom service

Explore the area

Map
Estrada do Funchal, 989, Caminha, 4910-584
    Caminha Igreja Matriz
    6 min drive
    Rio Minho Aquamuseum
    10 min drive
    Castelinho Leisure Park
    16 min drive
    Vigo (VGO-Peinador)
    52 min drive

Room options

View all photos for Family Villa, 1 Bedroom, Garden View (2 adults, 1 child)

Fridge, microwave, cookware/dishes/utensils

Family Villa, 1 Bedroom, Garden View (2 adults, 1 child)

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Villa, 1 Bedroom

1 bedroom, down duvets, individually decorated, individually furnished

Deluxe Villa, 1 Bedroom

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (2 adults + 1 child)

1 bedroom, down duvets, individually decorated, individually furnished

Apartment, 1 Bedroom (2 adults + 1 child)

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Villa, 1 Bedroom, Kitchenette, Garden Area

1 bedroom, down duvets, individually decorated, individually furnished

Standard Villa, 1 Bedroom, Kitchenette, Garden Area

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Panoramic Apartment, 1 Bedroom, Kitchenette, Garden Area

View from room

Panoramic Apartment, 1 Bedroom, Kitchenette, Garden Area

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Panoramic Double Room, 1 Bedroom

1 bedroom, down duvets, individually decorated, individually furnished

Panoramic Double Room, 1 Bedroom

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 44 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Villa, 2 Bedrooms

1 bedroom, down duvets, individually decorated, individually furnished

Villa, 2 Bedrooms

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 52 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Villa, 2 Bedrooms

1 bedroom, down duvets, individually decorated, individually furnished

Deluxe Villa, 2 Bedrooms

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Double Room (2 adults + 1 child)

1 bedroom, down duvets, individually decorated, individually furnished

Family Double Room (2 adults + 1 child)

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms (2 adults, 2 children)

1 bedroom, down duvets, individually decorated, individually furnished

Villa, 2 Bedrooms (2 adults, 2 children)

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 52 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms | Balcony

Superior Suite, 2 Bedrooms

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 84.0 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 Double Beds

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About the area

Caminha

A family-friendly stay in Caminha awaits you at Prazer da Natureza Resort & SPA. You'll be 5.9 km (3.7 mi) from Caminha Igreja Matriz and 8.6 km (5.3 mi) from Vila Nova de Cerveira Castle. .You can enjoy flat-screen TVs with cable channels, and all 35 soundproofed villas feature free WiFi, balconies and sofa beds. Fridges, microwaves and room service make in-room dining convenient. Down duvets invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Sitting areas, private gardens and free bottled water are also available. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Pausa, serves Portuguese cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, Hot tub, sauna and seasonal outdoor swimming pool. Other amenities include free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Buffet breakfast is available daily between 8 AM and 10:30 AM. There's also free self parking, along with the convenience of an area shuttle.
View more Villas in CaminhaOpens in a new window

What's nearby

  • Caminha Igreja Matriz - 6 min drive
  • Vila Nova de Cerveira Castle - 9 min drive
  • Moledo do Minho Beach - 20 min drive
  • Vila Praia de Ancora Beach - 22 min drive
  • Monte Santa Tecla Celta - 27 min drive

Getting around

  • Vila Nova de Cerveira Station - 13 min drive
  • Porto (OPO-Dr. Francisco de Sa Carneiro) - 61 min drive

Restaurants

  • ‪Pastelaria Caminhense - ‬6 min drive
  • ‪Sandes e Baguetes - ‬6 min drive
  • ‪O Casulo - ‬3 min drive
  • ‪Bar do Rio - ‬3 min drive
  • ‪Restaurante Girassol - ‬3 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Prazer da Natureza Resort & SPA

Delightful beach villa with Access to hot tub
Prazer da Natureza Resort & SPA offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a sauna are also featured at the family-friendly Prazer da Natureza Resort & SPA. You'll have access to the indoor pool and outdoor pool at a partner property. An area shuttle within 100 km is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Caminha villa.

  • 35 guestrooms or units
  • Built in 2015
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Prazer da Natureza Resort & SPA offers 35 accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes sofa beds. Beds feature down duvets. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

This Caminha villa provides complimentary wireless Internet access. 40-inch flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English, French, Portuguese, Spanish

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot springs nearby
  • Hot stone massages
  • Indoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Internet

  • Available in the villa: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Area shuttle (surcharge) up to 100 km
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free cot
  • Playground

Restaurants on site

  • Pausa

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Down comforter
  • Sofa bed

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Games

Outdoor areas

  • Balcony
  • Dock
  • Garden
  • Terrace
  • Yard

Laundry

  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Location highlights

  • On a river

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Indoor pool (guest access) nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Outdoor pool (guest access) nearby
  • Rafting nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 35 units
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 8 AM - midnight
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 30 April, EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 30 September, EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Late check-out fee: EUR 10

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. The property is professionally cleaned.

Property Registration Number 6143

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the villa before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Prazer da Natureza Villa Caminha
Prazer da Natureza Villa
Prazer da Natureza Caminha
Prazer da Natureza
Prazer da Natureza Resort Caminha
Prazer da Natureza Resort
Prazer Da Natureza & Caminha
Prazer da Natureza Resort & SPA Villa
Prazer da Natureza Resort & SPA Caminha
Prazer da Natureza Resort & SPA Villa Caminha

Frequently asked questions

Is parking available at Prazer da Natureza Resort & SPA?

Yep, Prazer da Natureza Resort & SPA has a free self car park. Onsite parking is limited.

How much does it cost to stay at Prazer da Natureza Resort & SPA?

As of 19 Sept 2024, prices found for a 1-night stay for 2 adults at Prazer da Natureza Resort & SPA on 3 Oct 2024 start from AU$290.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Prazer da Natureza Resort & SPA?

The closest beach to Prazer da Natureza Resort & SPA is Moledo do Minho Beach (7.7 km).

Is there a spa on site at Prazer da Natureza Resort & SPA?

Yep, there is an onsite spa at Prazer da Natureza Resort & SPA. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Prazer da Natureza Resort & SPA have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 9:00 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at Prazer da Natureza Resort & SPA?

This property features a full-service spa, as well as a private yard and a living room.

What makes Prazer da Natureza Resort & SPA a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Prazer da Natureza Resort & SPA.

Is Prazer da Natureza Resort & SPA family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Prazer da Natureza Resort & SPA is a hit with families.

Does Prazer da Natureza Resort & SPA serve breakfast?

Sure does, buffet breakfast is offered daily between 8 AM and 10:30 AM.

Is there a free airport shuttle available at Prazer da Natureza Resort & SPA?

No, Prazer da Natureza Resort & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Prazer da Natureza Resort & SPA?

Yep, they've got a lounge bar and an onsite restaurant that serves Portuguese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Prazer da Natureza Resort & SPA?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Prazer da Natureza Resort & SPA?

No, pets are not allowed.

Prazer da Natureza Resort & SPA Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 0 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Lee

Liked: Cleanliness, room comfort
Overnight stay
Overnight stay to attend the local festival. Excellent location for this. Clean and comfortable, didnt use the sites facilities so cannot comment on these.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The most disgraceful visit I have ever had. Personnel was quite unhelpful and discriminatory (they took care of locals who spoke the language when they made us wait until 3:00 pm to check in). Noisy since they had quite a few families with loud children; they spoke with loud shouts until well into midnight; then the receptionist was gone and could not help us since there was no one to help. Strange and expensive rules for the pools that were not advertised anywhere and we fell for it. Imagine 3 euros for a raggedy pool towel and 5 for a swim cap that you will never use again. Just do not visit this place, if you appreciate your sanity, a quiet place, and your hard earned money.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
WiFi only with Facebook login and allowing a public post on your wall, SPA requires flip flops which have to be purchased for an insanely high extra. Toilets were smelling bad. Disappointed!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely maisonettes type appartment, big and spacious for just 2 people. Good restaurant and very good breakfast.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort and Quiet Location
We were impressed with the quality and setting of the resort. The room was spotless, clean and had everything you need. Anyone with mobility issues should be aware there are a couple steps down to the bedroom and a lot of steps up to the kitchen, dining, lounge and deck. There are other smaller units with just one or two steps. The quality of dining was good, but I recommend adding more smaller portions to the menu. Some limitations in speaking English with the wait staff, but it worked.
Stayed 2 nights in Apr 2018

10/10 Excellent

paula leonor

Liked: Cleanliness, room comfort
Faz jus..ao nome
As instalações muito agradaveis, os colaboradores de todo o estabelecimento muito simpáticos e prestativos. Um lugar a visitar mais vezes. Recomendo
Stayed 1 night in Aug 2023

10/10 Excellent

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilha
Foi muito boa. Ambiente fantástico, funcionários simpáticos e acolhedores. A água da piscina interior estava espetacular. Os meus filhos adoraram. Experiência a repetir. Apenas deixo a sugestão de colocação de mais aquecimento nas camas. Comida do restaurante muito boa. Pequeno almoço fantástico bastante variado
Stayed 1 night in Jan 2020

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Sep 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARAVILHOSO
Um hotel fantástico num lugar maravilhoso

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

EVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy nuevo y cuidado
Quedamos muy contentos del apartamento y de la atención, en iniverno es un poco incómodo tener que abrigarte para ir al spa o a desayunar. Tuvimos que avisar de que en la picina se resbalaron tres personas en el rato que estuvimos, había un cartel de suelo resbaladizo pero eso no impidió las caidas. Buen desayuno salvo por el café (por favor estamos en Portugal) y la falta de un zumo natural.

8/10 Good

José Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embora tenha sido uma estadia Curta foi Excelente. O Ambiente, a simpatia do pessoal , a envolvente, tudo do melhor. Ao nivel so SPA também excelentes condições , embora a dimensão seja "reduzida".

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito, tranquilo y familiar.
El personal súper amable y profesional, siempre dispuestos a hacernos la estancia lo más agradable posible. Gracias

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carlos, Riba de ave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito curta, mas espaço muito agradavel para casais com filhos. Vilas amplas, modernas e confortaveis. Localizada no coração do alto minho, perto de localidade de referência. POssibilidade de fazer praia, campo e rio tudo muito próximo. Bom pequeno almoço. Como nota de melhoria unicamente uma luz para leitura no quarto (noite).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia agradável e relaxante, devido ao ambiente e ao servico prestado pelos funcionários, sempre disponíveis e atenciosos. Pequeno almoço diversificado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort