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AVA Resort - The Newest All OceanFront

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for AVA Resort - The Newest All OceanFront

6 outdoor pools, pool umbrellas
6 outdoor pools, pool umbrellas
Exterior
Free minibar, in-room safe, desk, blackout curtains
Room, Oceanfront (F&F) | View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Room service
  • Parking included
The current price is AU$928
includes taxes & fees
3 Mar - 4 Mar

Explore the area

Map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Playa Coral
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 2 Bedrooms (Panoramic)

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms (Panoramic)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 122 sq m
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite (F&F Sundeck)

Free minibar, in-room safe, desk, blackout curtains

Suite (F&F Sundeck)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Penthouse, 1 Bedroom (Suite)

Free minibar, in-room safe, desk, blackout curtains

Penthouse, 1 Bedroom (Suite)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 126 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, Oceanfront (F&F)

Free minibar, in-room safe, desk, blackout curtains

Room, Oceanfront (F&F)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, 2 Bedrooms (Panoramic King & King)

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms (Panoramic King & King)

Highlights

Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
Hairdryer
  • 123 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Queen Beds, Oceanfront (Queen)

Free minibar, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Oceanfront (Queen)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout curtains

Room, Oceanfront (Central)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
Hairdryer
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 4 Bedrooms (Panoramic)

Free minibar, in-room safe, desk, blackout curtains

Suite, 4 Bedrooms (Panoramic)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
  • 166 sq m
  • Ocean view
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Suite, 3 Bedrooms (Panoramic)

Free minibar, in-room safe, desk, blackout curtains

Suite, 3 Bedrooms (Panoramic)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
  • 167 sq m
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms, Oceanfront (Gala)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
  • 126 sq m
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout curtains

Suite, Oceanfront (Central)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
  • 155 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, ADA Accessible, Oceanfront (King)

Room, 1 King Bed, ADA Accessible, Oceanfront (King)

Room, 1 King Bed, ADA Accessible, Oceanfront (King)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Oceanfront (Couples)

Free minibar, in-room safe, desk, blackout curtains

Room, Oceanfront (Couples)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront (King)

Free minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Oceanfront (King)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

Free minibar, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Oceanfront (Gala)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Sofa bed - queen
Blackout curtains
  • 86 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms (Suite)

Free minibar, in-room safe, desk, blackout curtains

Penthouse, 2 Bedrooms (Suite)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 168 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Family Room -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 12
  • 4 Double Beds and 2 King Beds

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Quadruple Suite Luxury With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 8
  • 2 Double Sofa Beds and 2 King Beds

Family Room -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2569)
The price is AU$883
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Moon Palace Cancun - All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at AVA Resort - The Newest All OceanFront. You'll be 3 km (1.9 mi) from Riviera Cancun Golf Resort and 8.8 km (5.5 mi) from Delfines Beach. Highlights at this all-inclusive resort include 14 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Wellness can include deep-tissue massages and sports massages along with body wraps, facials and hydrotherapy. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Business amenities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Cancun resort include Moon Palace Golf Club and La Isla Shopping Mall.
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What's nearby

  • Ventura Park Cancun - 5 min drive
  • Riviera Cancun Golf Resort - 8 min drive
  • Delfines Beach - 12 min drive
  • Xoximilco - 13 min drive
  • Moon Palace Golf Club - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬19 min drive
  • ‪Grand Lobby Bar - ‬18 min drive
  • ‪Grand Central Buffet - ‬19 min drive
  • ‪Momo teppanyaki Resturant - ‬19 min drive
  • ‪The Grill - ‬20 min drive

About this property

AVA Resort - The Newest All OceanFront

Luxury resort on the beach, with 6 outdoor pools
AVA Resort - The Newest All OceanFront is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of AVA Resort - The Newest All OceanFront, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness centre are also featured at the luxury AVA Resort - The Newest All OceanFront. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 1622 guestrooms or units
  • 9 levels
  • 2 buildings
  • 14 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2024
  • Full breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
AVA Resort - The Newest All OceanFront offers 1622 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay-per-view films. Espresso makers and free minibar items are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes and hairdryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Wellness has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping centre

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay films
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at AVA Resort - The Newest All OceanFront

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

AVA Resort Cancun
Ava The Newest All Oceanfront
AVA Resort Cancun All Inclusive
AVA Resort The Newest All OceanFront
AVA Resort - The Newest All OceanFront Resort
AVA Resort - The Newest All OceanFront Cancun

Frequently asked questions

What is the cancellation policy at AVA Resort - The Newest All OceanFront?

AVA Resort - The Newest All OceanFront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AVA Resort - The Newest All OceanFront?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at AVA Resort - The Newest All OceanFront on 3 Mar 2025 start from AU$928.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AVA Resort - The Newest All OceanFront?

Yep, AVA Resort - The Newest All OceanFront has free valet parking.

Are there any beaches close to AVA Resort - The Newest All OceanFront?

The closest beach to AVA Resort - The Newest All OceanFront is Delfines Beach (7 km).

Is there a spa on site at AVA Resort - The Newest All OceanFront?

Yep, Spa Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does AVA Resort - The Newest All OceanFront have a pool?

AVA Resort - The Newest All OceanFront has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at AVA Resort - The Newest All OceanFront?

AVA Resort - The Newest All OceanFront features 2 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, 24-hour room service and free minibar items.

What makes AVA Resort - The Newest All OceanFront a romantic place to stay?

A hot tub and 24-hour room service, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at AVA Resort - The Newest All OceanFront.

Is AVA Resort - The Newest All OceanFront family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that AVA Resort - The Newest All OceanFront is a hit with families.

Are there hot tubs in the rooms at AVA Resort - The Newest All OceanFront?

Yep, all rooms come with private hot tubs.

Does AVA Resort - The Newest All OceanFront serve breakfast?

Yep, free full breakfast is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at AVA Resort - The Newest All OceanFront?

No, AVA Resort - The Newest All OceanFront does not offer an airport shuttle service.

Is there a bar or restaurant at AVA Resort - The Newest All OceanFront?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at AVA Resort - The Newest All OceanFront's 14 restaurants.

What time are check-in & check-out at AVA Resort - The Newest All OceanFront?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at AVA Resort - The Newest All OceanFront?

No, pets and service animals are not allowed.

Is there a golf course on site at AVA Resort - The Newest All OceanFront?

There is a golf course next to AVA Resort - The Newest All OceanFront.

AVA Resort - The Newest All OceanFront Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 134 reviews
Rating 8 - Good. 28 out of 134 reviews
Rating 6 - Okay. 18 out of 134 reviews
Rating 4 - Poor. 15 out of 134 reviews
Rating 2 - Terrible. 19 out of 134 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Admiral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Vlaun

Stayed 2 nights in Oct 2024

10/10 Excellent

Dariusz, utica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with amazing food
Stayed 8 nights in Oct 2024

8/10 Good

Ao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a couple of negative reviews, we still decided to go visit this property. Overall, it is good. I will detail some pros and cons. Pros: 1. New and stylish. This property is very new, and the design is modern with a unique taste. I have to say they put a lot of effort into it. By walking in the property, I feel enjoyable. 2. The restaurants are well presented. Six restaurants: Asian, French, Italian, Mexican, Steakhouse and Mediterranean. The food is decent, the design is special to the restaurant theme, and the service is tentative. My favorite is the steakhouse and French. However, the Asians and French are adults only. 3. The bakery is a surprise. They have a really good bakery chef and you'll love the pastry and coffee there. 4. The kids club is really huge and there are many activities to get involved in, though the lighting is very "disco" style. Not sure why they dim the light for the kids club. Cons: 1-The buffet is definitely below average. Only breakfast and lunch are provided. Stations are spread and disorganized. Options are very limited. No mussels or fresh shrimp, let alone lobster or oysters. Very disappointed. 2-Staff are friendly but some are English limited, thus there might be some communication difficulties. 3-Many places are not open yet, for example the floating thing on the bay and the laser tag. I heard they will have another 6 months until fully open. 4-Mosquitos were everywhere. Not sure if it's the season or this property.
Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service
Service was great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Daryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Oct 2024

4/10 Poor

Julijana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is not near any restaurants or even on a nice beach like the hotels in the hotel zone. The beach is a lagoon with brown water, and alligators in the area. They advertised all the restaurants in the hotel, however only a handful of them are open. Beware, the hotel is still under construction and the top two floors are under construction, including many parts of the hotel. The hotel is about 10 minutes from the airport, so you are burdened by the flights coming in and out. The lagoon pool was nothing to write home about either. The liner pool must have been leaking due to the water diminishing daily. The food and drinks were good at most of the restaurants, but you have to ask for the top-shelf liquors. However, the staff was amazing!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jeen Hee, Chino Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, I loved the atmosphere, I loved everything about Ava! Such an awesome experience! Will definitely be back with family!
Stayed 5 nights in Oct 2024

6/10 Okay

Sonia

Travelled with family
The property one day will be great potential but the building still has leaks. Staff not fully trained. Buffet not enough options
Stayed 3 nights in Sep 2024

6/10 Okay

Lee Beom

Stayed 4 nights in Aug 2024

4/10 Poor

Laura

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I was so excited to stay here, but we were thoroughly disappointed in the resort. It was still massively under construction, noisy, very dirty, and we had to walk through so much of it to get to our elevator for our room. The resort is gigantic, and there is a lot of walking and a lot of food options, but so much of it was still not done and we were not able to utilize all of the amenities that we were expecting. It was a very very boring resort, with calm music throughout the entire place, no matter what area of the pool you’re at. There is zero entertainment crew, and nothing to do in the evenings, except one night, there was live music inside, but in a very small bar area with no room to dance. We had brought a speaker outside by the pool, and mgmt. came over and said it was against the rules & to use headphones. I had to turn it off & the other guests near us were mad that my music got turned off too. VERY BORING RESORT. Ava was overly staffed with few customers at the resort (3:1 ratio) & we had absolutely terrible service most of the time. There were a few exceptions of excellent employees, which I commended, told leadership about & tipped them all heavily. The amount of times we waited for service, or just told ‘no’, was unacceptable! On the 4th day, I expressed our concerns with mgmt. & Oscar was understanding & helpful & did his best to make the remaining 2 days of our stay more enjoyable all around. Ava is overpriced & disappointing in 2024!
Stayed 5 nights in Aug 2024

2/10 Terrible

YING YI

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

woo kyung

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel and service are what you expect of an 5 stars resort. However there are still areas that are under construction. I will recommend to wait until the end of the year to book here. With that said we will be coming back in a year or two.
Stayed 4 nights in Aug 2024

6/10 Okay

Anjli

Liked: Staff & service
Disliked: Property conditions & facilities
Loved the food as well as service in restaurants and poolside. Our room was swept out mopped. Just had beds made which was annoying as we did venture to the beach a few times. The kids club does not allow parts to come in with the kids and the kids need to do the scheduled activity. They aren't allowed to just go and play which was unfortunate. The is family time from 4-5 though. Bathroom intermittently had sewage smell which we couldn't figure out as someone's it smells great and others was just terrible. Even with everything fully open I doubt we will be back.
Stayed 7 nights in Aug 2024

10/10 Excellent

Lenard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at AVA Resort Cancun! The service and staff were exceptional—everyone went out of their way to make sure we were comfortable and had everything we needed. The highlight of our stay was definitely the long saltwater pool. It was the perfect place to relax and unwind, with plenty of space to swim or just lounge by the water. Although not all the restaurants were open yet, we still had enough options to try something new every day. We’re already looking forward to our next trip to try the ones we couldn’t fit into this stay. I’ll definitely be coming back and highly recommend AVA Resort for anyone looking for a top-notch getaway in Cancun!
Stayed 8 nights in Aug 2024

8/10 Good

Mark

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Stayed 4 nights in Aug 2024

2/10 Terrible

Marisa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
awful
Stayed 4 nights in Aug 2024

4/10 Poor

Jihad

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Veronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Luz A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Jul 2024

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, Italian restaurant very good
Stayed 2 nights in Jul 2024

2/10 Terrible

Nicole

Stayed 2 nights in Jul 2024

2/10 Terrible

Mairene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay, they are not ready to be opened yet. The employees barely know what’s going on. you ask them a question and they act clueless. Nothing to do at the hotel, I wasn’t expecting the food to be out of this world or anything but it was horrible. They barely even had food at the buffet. We ordered a Uber to take us to a park and they didn’t even let them in because of a policy. Ridiculous. When u book they promise you 14 restaurants out of 17 to be opened and only 4 were open at the time. Also they promote a beach and you don’t even have a beach to pass by or even walk on the beach if u wanted to.
Stayed 3 nights in Jul 2024